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How much do customer quality liaison jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer quality liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is a customer quality liaison?

Customer Quality Liaisons are professionals who act as the primary point of contact between a company and its customers regarding quality concerns. They are responsible for addressing customer complaints, ensuring that products or services meet quality standards, and facilitating communication between the customer and internal teams. Their role often involves investigating issues, coordinating corrective actions, and working to resolve problems quickly and effectively. This helps improve customer satisfaction and maintain long-term business relationships.

How does a customer quality liaison typically collaborate with internal teams to address customer concerns?

As a Customer Quality Liaison, you will frequently work across departments such as engineering, production, and customer service to resolve product or service issues reported by customers. This collaboration often involves facilitating meetings, gathering and analyzing data, and ensuring corrective actions are implemented effectively. Clear communication and a proactive approach are critical, as you act as the main point of contact between customers and internal teams to ensure concerns are addressed promptly and thoroughly.

What are the key skills and qualifications needed to thrive as a customer quality liaison, and why are they important?

To thrive as a Customer Quality Liaison, you need a solid understanding of quality management processes, problem-solving abilities, and experience in customer service, often supported by a degree in engineering or a related field. Familiarity with quality management systems (QMS), root cause analysis tools like 8D or Six Sigma, and relevant certifications such as CQE (Certified Quality Engineer) are typically required. Excellent communication, negotiation, and interpersonal skills help build trust and resolve issues efficiently with both customers and internal teams. These competencies are crucial for ensuring product quality, maintaining strong customer relationships, and driving continuous improvement.

What is the difference between Customer Quality Liaison vs Customer Service Representative?

AspectCustomer Quality LiaisonCustomer Service Representative
Primary FocusEnsuring product/service quality and customer satisfaction through feedback and quality assuranceHandling customer inquiries, providing support, and resolving issues
Required SkillsQuality management, communication, problem-solvingCommunication, patience, product knowledge
Work EnvironmentQuality departments, client sites, or cross-functional teamsCall centers, retail, or online support centers
Common CertificationsQuality assurance certifications, customer service trainingCustomer service certifications, communication courses

The Customer Quality Liaison primarily focuses on maintaining product quality and customer satisfaction through quality assurance processes, while the Customer Service Representative handles direct customer interactions and support. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.

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Customer Quality Liaison jobs near you
Infographic showing various Customer Quality Liaison job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,319 per year, or $25.6 per hour.

Perinatal Quality Liaison

Laborie Medical Technologies Corp

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Key responsibilities

  • Educate, develop, and support the implementation of perinatal standards, bundles, and toolkits while serving as an expert resource related to perinatal quality standards.

  • Drive the evolution of perinatal guidelines and policies by working with customers to assess current best practices and support development of policies, protocols, and standing orders.

  • Provide education and guidance on perinatal quality program standards, initiatives, and PNQ data collection and evaluation to monitor progress and outcomes.

Job description

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact on the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

As a key member of the Maternal Child Health (MCH) team, the Perinatal Quality Liaison collaborates across the MCH Business Unit to educate on perinatal quality standards. The role involves disseminating product information, supporting perinatal quality initiatives, and working with Key Account Directors, Regional Sales Directors, Territory Account Managers, and Clinical Education Specialists to manage relationships with integrated delivery networks and other health entities as designated.

About the Role:

  • Educate, develop, and support the implementation of perinatal standards, bundles, and toolkits while serving as an expert resource related to perinatal quality standards.
  • Drive the evolution of perinatal guidelines and policies by working with customers to assess current best practices and support development of policies, protocols, and standing orders.
  • Provide education and guidance on perinatal quality program standards, initiatives, and PNQ data collection and evaluation to monitor progress and outcomes.
  • Partner with customer organizations to advise on quality improvement efforts, engaging key stakeholders such as Quality leaders and advanced healthcare providers.
  • Support data-driven quality improvement through education on evaluation methods, while actively engaging in state-level perinatal quality organizations and attending perinatal conferences within covered states.

Minimum Qualifications:

  • Bachelor’s degree in nursing, healthcare administration, or a related field; advanced degree preferred.
  • 5+ years of experience in perinatal quality improvement or related field.
  • Strong analytical skills with the ability to evaluate data and develop quality initiatives. 
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Preferred Qualifications:

  • Previous experience with Laborie maternal and neonatal health products.

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries. 

  • Paid time off and paid volunteer time
  • Medical, Dental, Vision and Flexible Spending Account
  • Health Savings Account with Company Funded Contributions
  • 401k Retirement Plan with Company Match
  • Parental Leave and Adoption Services
  • Health and Wellness Programs and Events
  • Awarded 2024 Cigna Healthy Workforce Designation Gold Level

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.