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Customer Quality Liaison Jobs (NOW HIRING)

PPG

Customer Quality Engineer

Lafayette, IN

Serving as the primary quality liaison between customers and internal cross-functional teams, you will drive root cause analysis, corrective actions, and continuous improvement initiatives. This role ...

MS Companies

Quality Liaison 22

Summerville, SC

Engineering, Quality Control disciplines and Component Manufacturing for the Automotive Industry ... Tests, trains, and troubleshoots system for customer, providing initial level of support for ...

HQS Automotive

Quality Liaison

Northville, MI

Provide quality control service for customer and ensure satisfaction. * Follow warehouse safety guidelines and all the policies * Be punctual and competent, attentive, responsible Requirements:

Rexroth

Customer Quality Engineer

Fountain Inn, SC

... liaison between the company and their customers in the mobile hydraulics sector. This role is responsible for addressing customer quality concerns, managing complaint resolution, ensuring customer ...

Bosch Group

Customer Quality Engineer

Fountain Inn, SC · On-site

We are a truly global, fully networked company, with locations in more than 80 countries all over the world The Customer Quality Engineer (CQE) acts as the primary quality liaison between the company ...

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How much do customer quality liaison jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer quality liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is a customer quality liaison?

Customer Quality Liaisons are professionals who act as the primary point of contact between a company and its customers regarding quality concerns. They are responsible for addressing customer complaints, ensuring that products or services meet quality standards, and facilitating communication between the customer and internal teams. Their role often involves investigating issues, coordinating corrective actions, and working to resolve problems quickly and effectively. This helps improve customer satisfaction and maintain long-term business relationships.

How does a customer quality liaison typically collaborate with internal teams to address customer concerns?

As a Customer Quality Liaison, you will frequently work across departments such as engineering, production, and customer service to resolve product or service issues reported by customers. This collaboration often involves facilitating meetings, gathering and analyzing data, and ensuring corrective actions are implemented effectively. Clear communication and a proactive approach are critical, as you act as the main point of contact between customers and internal teams to ensure concerns are addressed promptly and thoroughly.

What are the key skills and qualifications needed to thrive as a customer quality liaison, and why are they important?

To thrive as a Customer Quality Liaison, you need a solid understanding of quality management processes, problem-solving abilities, and experience in customer service, often supported by a degree in engineering or a related field. Familiarity with quality management systems (QMS), root cause analysis tools like 8D or Six Sigma, and relevant certifications such as CQE (Certified Quality Engineer) are typically required. Excellent communication, negotiation, and interpersonal skills help build trust and resolve issues efficiently with both customers and internal teams. These competencies are crucial for ensuring product quality, maintaining strong customer relationships, and driving continuous improvement.

What is the difference between Customer Quality Liaison vs Customer Service Representative?

AspectCustomer Quality LiaisonCustomer Service Representative
Primary FocusEnsuring product/service quality and customer satisfaction through feedback and quality assuranceHandling customer inquiries, providing support, and resolving issues
Required SkillsQuality management, communication, problem-solvingCommunication, patience, product knowledge
Work EnvironmentQuality departments, client sites, or cross-functional teamsCall centers, retail, or online support centers
Common CertificationsQuality assurance certifications, customer service trainingCustomer service certifications, communication courses

The Customer Quality Liaison primarily focuses on maintaining product quality and customer satisfaction through quality assurance processes, while the Customer Service Representative handles direct customer interactions and support. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.

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Customer Quality Liaison jobs near you
Infographic showing various Customer Quality Liaison job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $53,319 per year, or $25.6 per hour.

Customer Quality Engineer

PPG

Lafayette, IN

Full-time

Posted 4 days ago

Job description

As the Customer Quality Engineer (CQE), you will ensure customer quality requirements are consistently met and lead the resolution of customer quality issues across the full product life cycle. Serving as the primary quality liaison between customers and internal cross-functional teams, you will drive root cause analysis, corrective actions, and continuous improvement initiatives. This role plays a critical part in maintaining customer satisfaction, ensuring compliance with quality standards, and sustaining product and process performance. This is an on-site position located at the Lafayette, IN facility, reporting to the Quality Assurance Manager.

Responsibilities

  • Lead resolution of customer quality issues, complaints, and claims from containment through closure.
  • Be the primary customer contact for quality concerns, escalations, audits, and issue reviews.
  • Promote structured root cause analysis and corrective actions using methodologies such as 8D, 5 Whys, and Fishbone.
  • Coordinate cross-functional teams to investigate nonconformances and implement sustainable solutions.
  • Ensure customer-specific requirements are integrated into business processes.
  • Monitor and improve main quality performance metrics, including complaint reduction, prompt response, and customer scorecard performance.
  • Promote compliance with quality management systems, customer requirements, and applicable industry standards.
  • Partner with Manufacturing, Engineering, Supply Chain, Sales, and Customer Service to enhance customer satisfaction.

Qualifications

Required

  • Bachelor's degree in Engineering, Chemistry, or a related technical field, or equivalent work experience.
  • 1+ years of experience in customer quality, manufacturing quality, technical development, or automotive engineering.
  • 3+ years of experience with quality tools and structured problem-solving methodologies.
  • Demonstrated ability to lead cross-functional teams and influence without direct authority.
  • Experience establishing and managing communication and engagement in customer-facing environments.
  • Strong analytical, decision-making, and risk assessment capabilities.
  • Ability to manage multiple priorities in a fast-paced, results-oriented environment.
  • Working knowledge of IATF 16949 quality management standards.

Preferred

  • Automotive or coatings industry experience.
  • Working knowledge of IATF 16949 quality management standards.
  • Experience supporting customer or third-party quality audits.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD® 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email recruiting@ppg.com. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
 

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