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Customer Satisfaction Engineer Jobs (NOW HIRING)

Truv

$140K - $190K/yr

... engineering resources * Create and deliver training programs for customer teams ... Proactively identify and resolve technical challenges before they impact customer satisfaction.

Truv

Senior Customer Success Engineer

Miami, FL · Remote

$140K - $190K/yr

... engineering resources * Create and deliver training programs for customer teams ... Proactively identify and resolve technical challenges before they impact customer satisfaction.

Truv

Senior Customer Success Engineer

Miami, FL · Remote

$56.50 - $73/hr

... engineering resources * Create and deliver training programs for customer teams ... Proactively identify and resolve technical challenges before they impact customer satisfaction.

Fivetran

Customer Support Engineer

Oakland, CA · Hybrid

At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while ... Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction ...

Fivetran

Customer Support Engineer

Denver, CO · Hybrid

At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while ... Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction ...

Illuminateusa

Customer Quality Engineer

Pataskala, OH · On-site

Customer Quality Engineer Illuminate USA, located in the heart of Central Ohio, is transforming ... satisfaction, audits, and complaint handling. The ideal candidate will be responsible for ...

Advanced Energy

Sr Customer Quality Engineer

Fort Collins, CO · On-site

$87K - $118K/yr

The Customer Quality Engineer is accountable for and acts as the primary interface for one to two customers to ensure a high level of satisfaction with AE products from a quality and reliability ...

Advantest

Customer Engineering Escalation

San Jose, CA · On-site

The Customer Engineer Escalation position plays a critical role as a member of assigned Global ... The successful candidate will play a key role in driving the overall customer satisfaction (CX) of ...

flexco

Quality Assurance Engineer

Walker, MI · On-site

$70K - $89K/yr

Customer Service to follow up on quality related matters and Engineering to recommend solutions that achieve total customer satisfaction. * Engineering and Production to ensure dispositions and ...

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Customer Satisfaction Engineer information

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$25

$53

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How much do customer satisfaction engineer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer satisfaction engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is a Customer Satisfaction Engineer?

A Customer Satisfaction Engineer is a professional responsible for ensuring that clients are satisfied with a company's products or services, often by addressing technical issues, gathering feedback, and implementing improvements. They work closely with customers to resolve problems, provide technical support, and relay customer insights to internal teams. Their goal is to enhance the overall customer experience and foster long-term relationships. This role often requires strong communication, problem-solving skills, and technical knowledge related to the company's offerings.

What is the difference between Customer Satisfaction Engineer vs Customer Support Specialist?

AspectCustomer Satisfaction EngineerCustomer Support Specialist
Required CredentialsTypically a degree in engineering, IT, or related field; certifications in customer service or technical supportHigh school diploma or equivalent; certifications in customer service or product knowledge often preferred
Work EnvironmentTechnical environments, often collaborating with product and engineering teamsCustomer service centers, call centers, or online support channels
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturers
Common Search & Comparison IntentUnderstanding technical and customer-focused roles in product support

The main difference is that Customer Satisfaction Engineers focus on technical support and improving customer experience through engineering solutions, while Customer Support Specialists handle general customer inquiries and issue resolution. Both roles aim to enhance customer satisfaction but differ in technical complexity and scope.

How does a Customer Satisfaction Engineer typically collaborate with other departments to resolve client issues?

Customer Satisfaction Engineers frequently work cross-functionally, acting as a bridge between customers and internal teams such as product development, quality assurance, and technical support. They gather client feedback and relay technical concerns to relevant departments, ensuring swift resolution of issues while keeping clients informed throughout the process. This collaborative approach not only helps address immediate problems but also contributes to long-term product or service improvements. Effective communication and teamwork are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Engineer, and why are they important?

To thrive as a Customer Satisfaction Engineer, you need a solid background in technical troubleshooting, customer support, and product knowledge, often supported by a degree in engineering or a related field. Familiarity with CRM platforms, ticketing systems, and diagnostic tools is typically required, along with relevant certifications such as ITIL or Six Sigma. Excellent communication, problem-solving abilities, and a customer-focused mindset are crucial soft skills in this role. These skills ensure prompt and effective resolution of customer issues, driving positive experiences and fostering long-term client relationships.

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace often reach or exceed a $300,000 annual salary, especially with experience, advanced skills, and in high-demand industries. Roles involving leadership, specialized technical expertise, or working in competitive markets tend to offer higher compensation packages.
More about Customer Satisfaction Engineer jobs
What job categories do people searching Customer Satisfaction Engineer jobs look for? The top searched job categories for Customer Satisfaction Engineer jobs are:
Customer Satisfaction Engineer jobs near you
Infographic showing various Customer Satisfaction Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $111,552 per year, or $53.6 per hour.
Senior Customer Success Engineer

Senior Customer Success Engineer

Truv

On-site, Remote

$140K - $190K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

Job description

About Truv:
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more-eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we're disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
About the Job:
We are seeking a Technical Enterprise Account Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
What You'll Do
  • Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimization
  • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment
  • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources
  • Create and deliver training programs for customer teams
  • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization
  • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption
  • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback
  • Document best practices and contribute to internal knowledge baseGuide customers through platform updates, new feature releases, and technical changes

Required Skills
  • 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS, Mortgage, or Lending
  • Proven track record at early-stage startups (50-200 employees)
  • Minimum 5 year tenure in previous positions, demonstrating stability and impact
  • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
  • Enterprise account management or customer management experience essential
  • Strong analytical and problem-solving capabilities
  • Outstanding communication skills with ability to explain technical concepts to various audiences
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Success Metrics
  • Customer retention and expansion rates
  • Technical implementation success rates
  • Time-to-value for new customers
  • Customer satisfaction and NPS scores
  • Product adoption metrics
  • Technical issue resolution times
  • Customer health scores
  • Revenue growth within accounts

Benefits
  • Competitive salary and equity package
  • Fully Remote
  • Health, dental, and vision benefits
  • 401(k)
  • Flexible time off
  • Regular team events and collaboration opportunities
  • Work with cutting-edge technology and innovative customers
  • Learn from experienced leadership team from top tech companies
  • High-impact role with clear growth trajectory
  • Opportunity to shape the future of financial data access

$140,000 - $190,000 a year
Base
We are an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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