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Customer Satisfaction Engineer Jobs (NOW HIRING)

Amat

Customer Engineer II (C2)

Lehi, UT · On-site

$31 - $42.40/hr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...

Applied Materials

Customer Engineer II (C2)

Lehi, UT · On-site

$31 - $42.40/hr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...

Applied Materials

Customer Engineer II (C2)

Lehi, UT · On-site

$31 - $42.40/hr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...

Amat

Customer Engineer II (C2)

Lehi, UT · On-site

$31 - $42.40/hr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...

APPLIED MATERIALS

Customer Engineer II (C2)

Lehi, UT · On-site

$31 - $42.40/hr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...

APPLIED MATERIALS

Customer Engineer II (C2)

Lehi, UT · On-site

$31 - $42.40/hr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...

Bosch Group

Customer Quality Engineer

Fountain Inn, SC · On-site

... Engineer (CQE) acts as the primary quality liaison between the company and their customers in the ... Monitor customer satisfaction and quality performance metrics. * Participate in customer audits and ...

Bosch Group

Customer Quality Engineer

Fountain Inn, SC · On-site

... Engineer (CQE) acts as the primary quality liaison between the company and their customers in the ... Monitor customer satisfaction and quality performance metrics. * Participate in customer audits and ...

Gotion, Inc.

Customer Quality Engineer

Manteno, IL · On-site

Maintain good communication with customer engineering/quality departments to improve customer satisfaction. What You'll Bring * Bachelor's degree in Engineering or Material Sciences * 3+ years ...

Rexroth

Customer Quality Engineer

Fountain Inn, SC

... Engineer (CQE) acts as the primary quality liaison between the company and their customers in the ... Monitor customer satisfaction and quality performance metrics. * Participate in customer audits and ...

NICE

OR

$19.25 - $26.50/hr

About the Role As a Customer Success Engineer , you will be responsible for delivering world-class ... Own customer satisfaction by addressing overall concerns, change requests, work orders, and service ...

ThyssenKrupp

Customer

Hamilton, OH · On-site

The Customer Quality Engineer enhances customer satisfaction through coordinating with the Engineering team in the correction/improvement of products and processes. Works in conjunction with ...

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Customer Satisfaction Engineer information

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$25

$53

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How much do customer satisfaction engineer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer satisfaction engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What engineers make $200,000 a year?

Senior engineers in fields such as software, petroleum, aerospace, and data engineering can earn $200,000 or more annually, especially with extensive experience, advanced skills, and often in high-demand industries. Compensation may include base salary, bonuses, and stock options, and typically requires specialized knowledge and certifications.

What is a Customer Satisfaction Engineer?

A Customer Satisfaction Engineer is a professional responsible for ensuring that clients are satisfied with a company's products or services, often by addressing technical issues, gathering feedback, and implementing improvements. They work closely with customers to resolve problems, provide technical support, and relay customer insights to internal teams. Their goal is to enhance the overall customer experience and foster long-term relationships. This role often requires strong communication, problem-solving skills, and technical knowledge related to the company's offerings.

What is the difference between Customer Satisfaction Engineer vs Customer Support Specialist?

AspectCustomer Satisfaction EngineerCustomer Support Specialist
Required CredentialsTypically a degree in engineering, IT, or related field; certifications in customer service or technical supportHigh school diploma or equivalent; certifications in customer service or product knowledge often preferred
Work EnvironmentTechnical environments, often collaborating with product and engineering teamsCustomer service centers, call centers, or online support channels
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturers
Common Search & Comparison IntentUnderstanding technical and customer-focused roles in product support

The main difference is that Customer Satisfaction Engineers focus on technical support and improving customer experience through engineering solutions, while Customer Support Specialists handle general customer inquiries and issue resolution. Both roles aim to enhance customer satisfaction but differ in technical complexity and scope.

What does a CX engineer do?

A Customer Satisfaction (CX) engineer focuses on improving customer experience by analyzing feedback, resolving issues, and implementing solutions to enhance service quality. They often work with data analysis tools, customer support systems, and cross-functional teams to ensure customer needs are met efficiently.

How does a Customer Satisfaction Engineer typically collaborate with other departments to resolve client issues?

Customer Satisfaction Engineers frequently work cross-functionally, acting as a bridge between customers and internal teams such as product development, quality assurance, and technical support. They gather client feedback and relay technical concerns to relevant departments, ensuring swift resolution of issues while keeping clients informed throughout the process. This collaborative approach not only helps address immediate problems but also contributes to long-term product or service improvements. Effective communication and teamwork are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Engineer, and why are they important?

To thrive as a Customer Satisfaction Engineer, you need a solid background in technical troubleshooting, customer support, and product knowledge, often supported by a degree in engineering or a related field. Familiarity with CRM platforms, ticketing systems, and diagnostic tools is typically required, along with relevant certifications such as ITIL or Six Sigma. Excellent communication, problem-solving abilities, and a customer-focused mindset are crucial soft skills in this role. These skills ensure prompt and effective resolution of customer issues, driving positive experiences and fostering long-term client relationships.

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often involves working in high-demand industries, advanced certifications, or managerial positions.

What engineers make $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially in senior or executive roles at large technology companies. These roles often require advanced skills, certifications, and extensive industry experience, and compensation may include base salary, bonuses, and stock options.
More about Customer Satisfaction Engineer jobs
What job categories do people searching Customer Satisfaction Engineer jobs look for? The top searched job categories for Customer Satisfaction Engineer jobs are:
Customer Satisfaction Engineer jobs near you
Infographic showing various Customer Satisfaction Engineer job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $111,552 per year, or $53.6 per hour.
Customer Quality Engineer

Customer Quality Engineer

PPG Industries, Inc.

Oak Creek, WI • On-site

Full-time

Posted 18 days ago

Job description

As Customer Quality Engineer, you ensure customer quality requirements are met and lead the resolution of customer quality issues across the product lifecycle. You serve as the primary quality liaison between customers and internal cross-functional teams, driving root cause analysis, corrective actions, and continuous improvement programs. The CQE plays a critical role in maintaining customer satisfaction, compliance with quality standards, and sustained product and process performance. You will be on-site at the Oak Creek, WI facility and report to the Quality Assurance Site Manager.
Responsibilities
  • Lead resolution of customer quality issues, complaints, and claims from containment through closure.
  • Be an primary customer contact for quality concerns, escalations, audits, and issue reviews.
  • Promote structured root cause analysis and corrective actions using methodologies such as 8D, 5 Whys, and Fishbone.
  • Coordinate teams to investigate nonconformances and implement sustainable solutions.
  • Ensure customer-specific requirements are integrated into business processes.
  • Monitor and improve main quality performance metrics, including complaint reduction, prompt response, and customer scorecard performance.
  • Promote compliance with quality management systems, customer requirements, and applicable industry standards.
  • Partner with Manufacturing, Engineering, Supply Chain, Sales, and Customer Service to enhance customer satisfaction.

Qualifications
  • Bachelor's degree in Engineering, Chemistry, or a related technical field, or equivalent experience.
  • 1+ years of experience in customer quality, manufacturing quality, technical development, or automotive engineering.
  • 3+ years of experience with quality tools and structured problem-solving methodologies.
  • Demonstrated ability to lead cross-functional teams and influence without direct authority.
  • Experience establishing communication and engagement with prospects in customer-facing environments.
  • Strong analytical, decision-making, and risk assessment capabilities.
  • Ability to manage multiple priorities in a fast-paced, results-oriented environment.
  • Automotive or coatings industry experience, working knowledge of IATF 16949, and experience supporting customer or third-party audits preferred.

About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email recruiting@ppg.com.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

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