Resident Engineer
Kokomo, IN · On-site
$86K - $110K/yr
Proactively engage with Customer Satisfaction Engineers to align on customer expectation, customer complaints, continuous quality improvement items, customer concerns, and any value adding ...
Resident Engineer
Kokomo, IN · On-site
$86K - $110K/yr
Proactively engage with Customer Satisfaction Engineers to align on customer expectation, customer complaints, continuous quality improvement items, customer concerns, and any value adding ...
... customer satisfaction. You're welcome to work remotely from the United States . Your ... Experience with Kubernetes and Python programming. * Solid understanding of GPU computing ...
... customer satisfaction. You're welcome to work remotely from the United States . Your ... Experience with Kubernetes and Python programming. * Solid understanding of GPU computing ...
Customer Support Engineer
Richardson, TX · On-site
... customer satisfaction Capability to determine root cause and resolution for previously unknown problems Good verbal and written communication skills Ability to work effectively with and provide ...
Customer Support Engineer
Richardson, TX · On-site
... customer satisfaction Capability to determine root cause and resolution for previously unknown problems Good verbal and written communication skills Ability to work effectively with and provide ...
... customer satisfaction Capability to determine root cause and resolution for previously unknown problems Good verbal and written communication skills Ability to work effectively with and provide ...
... customer satisfaction Capability to determine root cause and resolution for previously unknown problems Good verbal and written communication skills Ability to work effectively with and provide ...
By translating complex engineering concepts into accessible messaging, the position contributes to increased customer satisfaction, brand loyalty, and business growth. Job Qualifications: * Designs ...
By translating complex engineering concepts into accessible messaging, the position contributes to increased customer satisfaction, brand loyalty, and business growth. Job Qualifications: * Designs ...
Customer Quality Engineer
Manteno, IL · On-site
... satisfaction and brand reputation. What You'll Do * Receive, evaluate and distribute customer ... Bachelor's degree in Engineering or Material Sciences * 3+ years' experience on customer quality ...
Customer Quality Engineer
Manteno, IL · On-site
... satisfaction and brand reputation. What You'll Do * Receive, evaluate and distribute customer ... Bachelor's degree in Engineering or Material Sciences * 3+ years' experience on customer quality ...
Customer Experience Engineer
Tulsa, OK · On-site
By translating complex engineering concepts into accessible messaging, the position contributes to increased customer satisfaction, brand loyalty, and business growth. Job Qualifications: * Designs ...
Customer Experience Engineer
Tulsa, OK · On-site
By translating complex engineering concepts into accessible messaging, the position contributes to increased customer satisfaction, brand loyalty, and business growth. Job Qualifications: * Designs ...
Customer Support Engineer
Albuquerque, NM · On-site
... overall customer satisfaction. Responsibilities: * Install and configure Optomec systems at ... Requirements * Associate's degree in Engineering or a related field or equivalent experience
Customer Support Engineer
Albuquerque, NM · On-site
... overall customer satisfaction. Responsibilities: * Install and configure Optomec systems at ... Requirements * Associate's degree in Engineering or a related field or equivalent experience
... overall customer satisfaction. Responsibilities: * Install and configure Optomec systems at ... Requirements * Associate's degree in Engineering or a related field or equivalent experience
... overall customer satisfaction. Responsibilities: * Install and configure Optomec systems at ... Requirements * Associate's degree in Engineering or a related field or equivalent experience
The Customer Quality Engineer at Sika will play a key role to ensure Injection Mold production ... Champion continuous improvement efforts to assure continued customer satisfaction. * Develop ...
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The Customer Quality Engineer at Sika will play a key role to ensure Injection Mold production ... Champion continuous improvement efforts to assure continued customer satisfaction. * Develop ...
Customer Engineer II (C2)
Lehi, UT · On-site
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Engineer II (C2)
Lehi, UT · On-site
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Engineer II (C2)
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Engineer II (C2)
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Engineer II (C2)
Lehi, UT · On-site
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Engineer II (C2)
Lehi, UT · On-site
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Engineer II (C2)
Lehi, UT · On-site
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Engineer II (C2)
Lehi, UT · On-site
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Engineer II (C2)
Lehi, UT · On-site
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Engineer II (C2)
Lehi, UT · On-site
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Quality Engineer
Grandview, MO · On-site
The Customer Quality Engineer at Sika will play a key role to ensure Injection Mold production ... Champion continuous improvement efforts to assure continued customer satisfaction. * Develop ...
Customer Quality Engineer
Grandview, MO · On-site
The Customer Quality Engineer at Sika will play a key role to ensure Injection Mold production ... Champion continuous improvement efforts to assure continued customer satisfaction. * Develop ...
Customer Quality Engineer
Grandview, MO · On-site
The Customer Quality Engineer at Sika will play a key role to ensure Injection Mold production ... Champion continuous improvement efforts to assure continued customer satisfaction. * Develop ...
Customer Quality Engineer
Grandview, MO · On-site
The Customer Quality Engineer at Sika will play a key role to ensure Injection Mold production ... Champion continuous improvement efforts to assure continued customer satisfaction. * Develop ...
Customer Engineer II (C2)
Lehi, UT · On-site
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
Customer Engineer II (C2)
Lehi, UT · On-site
$31 - $42.40/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Builds and maintains customer satisfaction through clear, consistent communication and the sharing ...
This role focuses on bridging sales, customer relationship management, and hands-on engineering expertise within the sheet metal industry to optimize customer satisfaction, product quality, and ...
This role focuses on bridging sales, customer relationship management, and hands-on engineering expertise within the sheet metal industry to optimize customer satisfaction, product quality, and ...
$140K - $190K/yr
... engineering resources * Create and deliver training programs for customer teams ... Proactively identify and resolve technical challenges before they impact customer satisfaction.
$140K - $190K/yr
... engineering resources * Create and deliver training programs for customer teams ... Proactively identify and resolve technical challenges before they impact customer satisfaction.
Customer Satisfaction Engineer information
See salary details
$25.48 - $30.14
1% of jobs
$30.14 - $34.79
5% of jobs
$34.79 - $39.44
9% of jobs
$43.46 is the 25th percentile. Wages below this are outliers.
$39.44 - $44.10
12% of jobs
$44.10 - $48.75
10% of jobs
The median wage is $53.08 / hr.
$48.75 - $53.41
15% of jobs
$53.41 - $58.06
15% of jobs
$61.36 is the 75th percentile. Wages above this are outliers.
$58.06 - $62.72
13% of jobs
$62.72 - $67.37
10% of jobs
$67.37 - $72.03
10% of jobs
$72.03 - $76.68
2% of jobs
$25
$53
$76
How much do customer satisfaction engineer jobs pay per hour?
As of Jun 30, 2026, the average hourly pay for customer satisfaction engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.
What engineer makes $500,000 a year?
While most engineering roles do not reach a $500,000 annual salary, some senior-level engineers such as petroleum engineers, aerospace engineers, or those in executive or specialized consulting positions can earn this amount with experience, bonuses, and stock options. High compensation typically requires advanced skills, certifications, and working in industries with high profit margins or in leadership roles.
What is a Customer Satisfaction Engineer?
A Customer Satisfaction Engineer is a professional responsible for ensuring that clients are satisfied with a company's products or services, often by addressing technical issues, gathering feedback, and implementing improvements. They work closely with customers to resolve problems, provide technical support, and relay customer insights to internal teams. Their goal is to enhance the overall customer experience and foster long-term relationships. This role often requires strong communication, problem-solving skills, and technical knowledge related to the company's offerings.
What is the difference between Customer Satisfaction Engineer vs Customer Support Specialist?
| Aspect | Customer Satisfaction Engineer | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a degree in engineering, IT, or related field; certifications in customer service or technical support | High school diploma or equivalent; certifications in customer service or product knowledge often preferred |
| Work Environment | Technical environments, often collaborating with product and engineering teams | Customer service centers, call centers, or online support channels |
| Employer & Industry Usage | Tech companies, SaaS providers, hardware manufacturers | |
| Common Search & Comparison Intent | Understanding technical and customer-focused roles in product support |
The main difference is that Customer Satisfaction Engineers focus on technical support and improving customer experience through engineering solutions, while Customer Support Specialists handle general customer inquiries and issue resolution. Both roles aim to enhance customer satisfaction but differ in technical complexity and scope.
How does a Customer Satisfaction Engineer typically collaborate with other departments to resolve client issues?
Customer Satisfaction Engineers frequently work cross-functionally, acting as a bridge between customers and internal teams such as product development, quality assurance, and technical support. They gather client feedback and relay technical concerns to relevant departments, ensuring swift resolution of issues while keeping clients informed throughout the process. This collaborative approach not only helps address immediate problems but also contributes to long-term product or service improvements. Effective communication and teamwork are essential for success in this role.
How much do customer engineers make?
Customer Satisfaction Engineers typically earn between $70,000 and $120,000 annually, depending on experience, location, and industry. They often require technical skills, certifications, and customer service expertise to succeed in the role.
What are the key skills and qualifications needed to thrive as a Customer Satisfaction Engineer, and why are they important?
To thrive as a Customer Satisfaction Engineer, you need a solid background in technical troubleshooting, customer support, and product knowledge, often supported by a degree in engineering or a related field. Familiarity with CRM platforms, ticketing systems, and diagnostic tools is typically required, along with relevant certifications such as ITIL or Six Sigma. Excellent communication, problem-solving abilities, and a customer-focused mindset are crucial soft skills in this role. These skills ensure prompt and effective resolution of customer issues, driving positive experiences and fostering long-term client relationships.
What engineers make $300,000 a year?
Senior engineers in fields such as software, petroleum, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often involves working in high-demand industries, advanced certifications, or managerial positions.
What jobs will boom in 2026?
Customer Satisfaction Engineers are expected to be in higher demand as companies focus on improving customer experience through data analysis, communication skills, and technical tools. Roles in user experience, customer success, and service management are also projected to grow due to increased emphasis on client retention and satisfaction. Developing skills in CRM software and analytics can enhance job prospects in these fields.
More about Customer Satisfaction Engineer jobs
What job categories do people searching Customer Satisfaction Engineer jobs look for? The top searched job categories for Customer Satisfaction Engineer jobs are:
$86K - $110K/yr
Full-time
Posted 17 days ago
Job description
STARPLUS ENERGY LLC is an electrifying joint venture between Samsung and Stellantis. With a focus on innovation and excellence, we deliver cutting-edge solutions that empower the automotive industry as we transition towards an electric future. As a member of our team, you will play a vital role in fostering our company's positive, diverse, and collaborative culture by helping us build and maintain a safe and effective One Team, One Mission organization. Join our vision of becoming the world's leading provider of energy solutions for e-mobility.
Position Summary:
The Resident Engineer home base is at the Kokomo, IN plant. The Resident Engineer is responsible to be the liaison on the site between the customer and the manufacturing plant. The Resident Engineer should be acute to any abnormalities in the process, operation, form and fit, and any other characteristics of a product and the assembly. The Resident Engineer is not only the first alert to any 0km defect on the customer site, but the Resident Engineer is also the first responder and issue resolver with the minimum time delay.
The Resident Engineer may occasionally have to handle logistics of incoming and outgoing defective parts on need basis; knowledge of the local customs and regulations on battery shipment is advantageous. This position reports to the Quality Manager.
Roles & Responsibilities:
Qualifications:
Basic:
Preferred:
Working Conditions:
Position Summary:
The Resident Engineer home base is at the Kokomo, IN plant. The Resident Engineer is responsible to be the liaison on the site between the customer and the manufacturing plant. The Resident Engineer should be acute to any abnormalities in the process, operation, form and fit, and any other characteristics of a product and the assembly. The Resident Engineer is not only the first alert to any 0km defect on the customer site, but the Resident Engineer is also the first responder and issue resolver with the minimum time delay.
The Resident Engineer may occasionally have to handle logistics of incoming and outgoing defective parts on need basis; knowledge of the local customs and regulations on battery shipment is advantageous. This position reports to the Quality Manager.
Roles & Responsibilities:
- Act as a pivotal point of contact from the customer plant to the manufacturing plant
- Initiate and support initial root cause analysis of 0km defects at the customer site
- Proactively engage with Customer Satisfaction Engineers to align on customer expectation, customer complaints, continuous quality improvement items, customer concerns, and any value adding information from the customer
- Implement and manage the agreed and appropriate corrections actions when required (with the purpose of minimizing quality indicators impact)
- Travel to customer sites domestic and international will be required up to 50%.
- Perform other position related duties as assigned
Qualifications:
Basic:
- Minimum Age: 18 years old
- Bachelor of Science degree
- Must be able to travel domestic and international up to 50% of the time.
- Must be eligible to work in the respective customer plant location
- The ideal candidate will be able to travel, with reasonable prior notice as required (domestic and/or international)
- Ability to work overtime, weekends, or holidays as required
- Excellent organization, written and oral communication skills
- Excellent interpersonal skills and ability to interface with all levels of the organization
- Knowledge of 8D approach to problem solving.
- Experience working with in-process, end-of-line and burn-in testing for infant mortality
- Demonstrated technical problem-solving ability
- Proficient in Microsoft Office
Preferred:
- Bachelor of Science or Master's Degree in Chemical, Mechanical or Electrical Engineering from an ABET accredited university
- Previous Electrification knowledge (battery, electric drive and/or resident plant experience)
- Experience in continuous improvement systems and lean manufacturing
- Shainin Red X / Six Sigma Certification
- Experience with the AIAG Advanced Quality Planning and Control Plans, FMEA, Production Part Approval Process, MSA, and SPC (Statistical Process Control)
- Experience with quality certification and system such as ISO9001 / IATF16949
- Familiar with lean manufacturing methodology and implementation
- Extensive knowledge in Data Analytics utilizing MS Excel, MS Access or other database applications
- Good working knowledge of Google Suite software programs
- ASQ Certification in Quality and Reliability
Working Conditions:
- Ability to sit, walk and stand for extended periods of time
- Ability to work around the potential exposure to dust and chemicals
- Ability to wear appropriate PPE as deemed essential for the job function
- Ability to lift up to 30 pounds