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Customer Satisfaction Engineer Jobs Near Me

Rittal LLC

Customer Quality Engineer

Urbana, OH · On-site

The Customer Quality Engineer partners closely with manufacturing, engineering, supply chain, and customer teams to deliver world-class quality performance and customer satisfaction. Why Work at ...

Rittal LLC

Customer Quality Engineer

Urbana, OH · On-site

The Customer Quality Engineer partners closely with manufacturing, engineering, supply chain, and customer teams to deliver world-class quality performance and customer satisfaction. Why Work at ...

Rittal LLC

Customer Quality Engineer

Urbana, OH · On-site

The Customer Quality Engineer partners closely with manufacturing, engineering, supply chain, and customer teams to deliver world-class quality performance and customer satisfaction. Why Work at ...

Illuminateusa

Customer Quality Engineer

Pataskala, OH · On-site

We are seeking a skilled Customer Quality Engineer (CQE) for our new plant in Columbus, Ohio. This ... satisfaction, audits, and complaint handling. The ideal candidate will be responsible for ...

Jumpmind, Inc.

Senior Sales Engineer

Columbus, OH · On-site

Senior Sales Engineer Requisition Title: Senior Sales Engineer Position Summary: We are seeking an ... customer satisfaction. Key Responsibilities: * Partner with sales representatives to understand ...

DHL

Director Business Customer Development

Westerville, OH · On-site

$104K - $198K/yr

This position will support our Engineering, Manufacturing, Chemical, and Energy sector. The Dir ... Focuses on customer satisfaction * Pipeline goals - including gross revenue in pipeline, growth ...

MPW

Operations Engineer

Hebron, OH · On-site

$63K - $86K/yr

... ensure customer satisfaction and solution delivery. 9. Evaluate product and system compliance with engineering principles, standards, and contractual requirements. QUALIFICATIONS : 1. Associate ...

Jumpmind

Senior Sales Engineer

Columbus, OH · On-site

... customer satisfaction. Responsibilities : • Partner with sales representatives to understand ... Required : • Bachelor's degree in Engineering, Computer Science, or related field (or equivalent ...

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How much do customer satisfaction engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer satisfaction engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.
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Customer Satisfaction Engineer jobs near you
A map of the United States highlighting the number of Customer Satisfaction Engineer job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Satisfaction Engineer job openings in each state, with California having the most at 2 and Alaska the least at 0.

Customer Quality Engineer

Rittal North America LLC

Urbana, OH • On-site

Full-time

Medical, Retirement

Posted 14 days ago

Job description

Proven Leadership, Hard Work and Innovation Alive and Well in North America
Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world's leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.
Customer Quality Engineer
As the Customer Quality Engineer, you will...
Serve as the primary quality representative for customer-facing quality issues while ensuring products, processes, and systems meet defined quality standards and customer expectations. This role drives defect prevention, root cause analysis, continuous improvement initiatives, and compliance with customer, regulatory, and organizational requirements. The Customer Quality Engineer partners closely with manufacturing, engineering, supply chain, and customer teams to deliver world-class quality performance and customer satisfaction.
Why Work at Rittal & Eplan LLC:
Great Place To Work® Certified, Rittal & Eplan LLC offers workplace culture, employee experiences, and collaborative innovation that encompass a thriving environment.
  • Compensation: starting at $85,000 plus 7% bonus
  • Above average benefits available on the 1st of the month after you start
  • 401(k) Match
  • Health & Wellness Benefits: Paid Volunteer Time, Fitness Reimbursement, Pet Insurance, Tuition Reimbursement, Employee Assistance Program (EAP)
  • Career growth and professional development opportunities
  • Collaborative and innovative work environment

Key Responsibilities
Quality Planning & Strategy
  • Develop and implement quality engineering strategies aligned with business objectives.
  • Define quality standards, metrics, and acceptance criteria for products and manufacturing processes.
  • Participate in Advanced Product Quality Planning (APQP) activities.
  • Support risk assessments including Process FMEA (PFMEA) and Design FMEA (DFMEA).
Process Control & Continuous Improvement
  • Establish and maintain process control plans and Statistical Process Control (SPC) systems.
  • Monitor manufacturing and operational processes for variation and performance trends.
  • Lead root cause investigations utilizing methodologies such as:
    • 5 Whys
    • Fishbone (Ishikawa) Diagrams
  • Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.
Product & Process Validation
  • Support validation activities for new products, processes, and manufacturing equipment.
  • Review and approve Production Part Approval Process (PPAP) submissions.
  • Verify compliance with customer, regulatory, and internal quality requirements prior to production release.
  • Support product design verification and validation activities.
Nonconformance & Corrective Action Management
  • Identify, document, and track defects, quality escapes, and nonconforming material.
  • Lead containment activities and corrective/preventive action processes (CAPA).
  • Ensure timely resolution of internal and external quality concerns.
  • Maintain accurate documentation of quality incidents and corrective actions.
Customer Quality Support
  • Serve as the primary quality contact for customer-related quality issues.
  • Investigate customer complaints and coordinate root cause analysis and corrective actions.
  • Ensure compliance with customer-specific quality requirements.
  • Support customer audits, supplier scorecards, and business reviews.
Audits & Compliance
  • Support internal, external, customer, and certification audits.
  • Ensure compliance with Quality Management Systems (QMS), including ISO 9001 standards.
  • Maintain quality documentation and records in accordance with company requirements.
  • Track audit findings and ensure effective closure of corrective actions.
Cross-Functional Collaboration
  • Partner with Engineering, Manufacturing, Supply Chain, and Customer Service teams to resolve quality concerns.
  • Provide quality input during design reviews, product launches, and process changes.
  • Facilitate communication and alignment across departments regarding quality initiatives and customer issues.
Qualifications
Education
  • Bachelor's degree required in:
    • Mechanical Engineering
    • Industrial Engineering
    • Manufacturing Engineering
    • Electrical Engineering
    • Quality Engineering
    • Or a related technical discipline
Experience
  • 0-2 years of relevant experience in quality engineering, manufacturing, or related technical environments.
  • Internship, co-op, or academic project experience in quality, manufacturing, or process improvement preferred.
  • Exposure to the following is a plus:
    • Quality inspections and testing
    • Process improvement projects
    • Data collection and analysis
    • Customer quality or supplier quality activities
Technical Skills
  • Knowledge of quality engineering tools and methodologies, including:
    • Root Cause Analysis (5 Whys, Fishbone)
    • Failure Modes and Effects Analysis (FMEA)
    • Control Plans
    • Statistical Process Control (SPC)
  • Familiarity with Quality Management Systems (QMS), including ISO 9001.
  • Proficiency with Microsoft Excel and data analysis tools; Minitab experience preferred.
  • Ability to interpret engineering drawings and specifications; GD&T knowledge preferred.
  • Understanding of manufacturing processes and quality assurance principles.
  • Knowledge of APQP and PPAP methodologies preferred.
Professional Skills
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Excellent written and verbal communication abilities.
  • High level of attention to detail and accuracy.
  • Ability to work effectively in a fast-paced, cross-functional environment.
  • Strong organizational and time-management skills.
  • Self-motivated with a continuous improvement mindset and willingness to learn.
Preferred Certifications
  • ASQ Certified Quality Engineer (CQE)
  • Lean Six Sigma Yellow Belt or higher
  • Other quality-related certifications are a plus

#URBIND
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company's Human Resources Department at (937) 399-0500.
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

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