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Customer Engineer Jobs in New York (NOW HIRING)

Courier Health

Customer Engineer

New York, NY · On-site

$100K - $130K/yr

What You'll Do Customer Engineering addresses an exciting range of technical customer needs. This role sits within the Engineering team and interfaces closely with the Client Solutions and ...

Courier Health

Customer Engineer

New York, NY · On-site

$100K - $130K/yr

What You'll Do Customer Engineering addresses an exciting range of technical customer needs. This role sits within the Engineering team and interfaces closely with the Client Solutions and ...

Courier Health

Customer Engineer

Manhattan, NY · On-site

The Customer Engineer role involves addressing technical customer needs, supporting product implementation, and ensuring customer success for biopharma clients. Responsibilities : • Partner ...

Encord

Customer Engineer

New York, NY · On-site

$110K - $130K/yr

As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare. You will ...

Modal, Inc

Customer Engineer

New York, NY · On-site

$150K - $220K/yr

This isn't a traditional support role - it's an engineering role where you happen to be closest to our customers. You'll split your time roughly 50/50 between working directly with customers and ...

Encord

Customer Engineer

New York, NY · On-site

$110K - $130K/yr

As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare. You will ...

Sapien

Customer Engineer

New York, NY · On-site

$175K - $250K/yr

The role You'll be the engineering owner of customer success. This means building the internal tools that help our sales team close deals, setting up customer modules and data pipelines, and being ...

Sapien

Customer Engineer

Manhattan, NY · On-site

The Customer Engineer will be responsible for building internal tools to support sales, ensuring customer success through technical implementation, and enhancing customer operations with scalable ...

Wnc

Customer Engineer

Branchburg, NJ

Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise ... Electrical Engineering or a related 5+ years of work experience * Knowledge in Window, Linux ...

Pace

Founding Customer Engineer

New York, NY · On-site

Role We're looking for a Founding Customer Engineer to own customer success after deployment. As the first hire in this function, you'll shape how it operates and help build it from the ground up.

nitra

Customer Engineer, AI Solutions

New York, NY · On-site

We are looking for a highly technical, customer-focused Customer Engineer, AI Solutions to help scale one of Nitra's fastest-growing businesses. This role sits at the intersection of Sales, Customer ...

Decagon

Agent Deployment Engineer

New York, NY · On-site

$175K - $230K/yr

We're building a future where customer experiences are being redefined from support tickets and ... We're creating an Agent Deployment Engineering Org : a specialized technical delivery team ...

Reality Defender

Customer Support Engineer

New York, NY · Remote

$40K - $65K/yr

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake ...

VAST Data

Customer Support Engineer

Manhattan, NY · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

New York, NY · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Rillet

Customer Support Engineer

New York, NY · On-site

$85K - $120K/yr

You'll join as one of our first Customer Support Engineers: a hybrid role that combines front-line customer problem-solving with the technical work of building the tools, automations, and AI-assisted ...

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All JobsCustomer Engineer JobsCustomer Engineer Jobs in New York

Customer Engineer information

See New York salary details

$42.7K

$86K

$118.7K

How much do customer engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer engineer in New York is $85,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $98,500.00 per year, depending on experience, location, and employer.

How does a customer engineer typically collaborate with sales and product teams to address client needs?

Customer Engineers play a crucial role in bridging the gap between clients and internal teams. They often join sales representatives during client meetings to provide technical expertise, clarify product capabilities, and address technical concerns in real time. Additionally, they work closely with product teams to relay customer feedback, suggest improvements, and stay updated on new features or releases. This collaboration ensures that customer requirements are met efficiently, and that both pre-sales and post-sales technical support are aligned with the company's offerings.

What is a customer engineer?

Customer Engineers are technical professionals who provide support, installation, maintenance, and troubleshooting services for a company's products or systems, often directly at customer sites. They act as a bridge between the company and its clients, ensuring that technical issues are resolved swiftly and customer satisfaction is maintained. Customer Engineers may work in various industries, such as IT, manufacturing, or electronics, and are often responsible for training clients on product usage. Their role requires strong technical knowledge, communication skills, and the ability to solve problems efficiently.

What is the difference between Customer Engineer vs Technical Support Engineer?

AspectCustomer EngineerTechnical Support Engineer
Required CredentialsBachelor's degree in engineering, computer science, or related field; certifications like Cisco, Microsoft are commonAssociate or bachelor's degree; certifications like CompTIA, Cisco, or vendor-specific certifications
Work EnvironmentCustomer sites, offices, or remote; involved in pre-sales, deployment, and post-sales supportCall centers, support centers, or remote; focused on troubleshooting and issue resolution
Employer & Industry UsageTech companies, networking firms, cloud providers; involved in client solutions and technical consultingIT service providers, hardware/software vendors; primarily troubleshooting and support roles

In summary, Customer Engineers typically have a broader role involving pre-sales, deployment, and ongoing support, often working directly with clients and requiring certifications in networking or cloud technologies. Technical Support Engineers focus mainly on troubleshooting and resolving technical issues, usually within support centers. Both roles require technical certifications but differ in scope and work environment.

What are the key skills and qualifications needed to thrive as a customer engineer, and why are they important?

To thrive as a Customer Engineer, you need a strong background in technical troubleshooting, systems integration, and relevant industry knowledge, often supported by a degree in computer science or engineering. Familiarity with operating systems, cloud platforms, networking tools, and certifications such as CompTIA, Microsoft, or Cisco are typically required. Excellent problem-solving abilities, communication, and customer service skills distinguish top performers in this role. These competencies ensure you can effectively resolve complex technical issues while delivering a positive client experience.
What are the most commonly searched types of Customer Engineer jobs in New York? The most popular types of Customer Engineer jobs in New York are:
What are popular job titles related to Customer Engineer jobs in New York? For Customer Engineer jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Engineer jobs in New York look for? The top searched job categories for Customer Engineer jobs in New York are:
What cities in New York are hiring for Customer Engineer jobs? Cities in New York with the most Customer Engineer job openings:
What are popular job titles related to Customer Engineer jobs in NY? For Customer Engineer jobs in NY, the most frequently searched job titles are:
Customer Engineer jobs near you
Infographic showing various Customer Engineer job openings in New York as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $85,957 per year, or $41.3 per hour.

Customer Engineer

Courier Health

New York, NY • On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

What You'll Do

Customer Engineering addresses an exciting range of technical customer needs. This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams. Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is customer facing and will involve some travel (<10% of time).

Key Responsibilities:
  • Partner directly with technical stakeholders at the Customer to understand their data and business logic
    • Define data required to support business use cases in Courier Health platform
    • Define business logic necessary to apply to data to correctly load into Courier Health platform
    • Validate that data in Courier Health matches expectations based on Customer systems
    • Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows
  • Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc.
  • Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback
  • Ad hoc customer data analysis
  • Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing.
Who You AreSkills and Knowledge:
  • Experience with relational databases and data-driven systems
  • High proficiency in SQL (2+ years)
  • Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
  • Rigorous attention to detail and commitment to quality
  • Excellent written and verbal communication skills
  • Experience working in a Customer-facing role
  • Strong ability to translate end-user functional issues into potential product enhancements
  • Natural drive to take on challenges independently and to propose and lead improvements
Education and Experience:
  • Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience
  • At least 4 years experience working as a data analyst, customer engineer or other similar role
Bonus Points
  • Experience with Javascript
  • Experience in the healthcare field, specifically working with healthcare data
Why You'll Love Working Here
  • 100% paid employee health benefit options (including medical, dental, and vision)
  • 401(k) with employer funded match
  • Unlimited Vacation
  • Commuter Benefits
  • Paid parental leave
  • Catered lunch on Fridays
  • Wellness stipend
  • Great Place to Work Certified

The annual salary range for the target level for this role is $100,000 - $130,000  + equity + benefits, including medical, dental, and vision.

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