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Remote Customer Engineer Jobs in New York (NOW HIRING)

Mixpanel

Customer Engineer

New York, NY · On-site +1

Customer Engineers are the technical face of Mixpanel in the field - connecting prospect business ... Humble, hungry, smart, and accountable - these are the bar, not aspirations. #LI-Remote Benefits ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions ...

LifeMD

Director of Customer Experience

New York, NY · Remote

At the heart of this transformation is our team of developers, engineers, and tech innovators ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

Soda Data

Sales Engineer (Remote)

Brooklyn, NY · On-site +1

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Translate customer problems into Soda solutions, and translate Soda's capabilities into the ...

Soda Data

Sales Engineer (Remote)

New York, NY · Remote

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Translate customer problems into Soda solutions, and translate Soda's capabilities into the ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

Work directly with the founders, customers, customer engineers, to lean and improve on how Soda ... Fully remote (US-based), with our Brooklyn office available if you want one. * All the tokens you ...

Soda Data

Growth Engineer (Remote)

New York, NY · On-site +1

$120K - $130K/yr

Work directly with the founders, customers, customer engineers, to lean and improve on how Soda ... Fully remote (US-based), with our Brooklyn office available if you want one. * All the tokens you ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

Work directly with the founders, customers, customer engineers, to lean and improve on how Soda ... Fully remote (US-based), with our Brooklyn office available if you want one. * All the tokens you ...

Anysphere, Inc

Forward Deployed Engineer

New York, NY · On-site +1

Remote Apply Our mission is to automate coding. The first step in our journey is to build the best ... About the role Forward Deployed Engineers embed directly with customer engineering teams to ship ...

YO AI Labs

Senior Software Engineer - Remote

New York, NY · Remote

$134K - $176K/yr

Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI ... We are seeking strong Software Engineers to join our customer's team with expertise in Python3 ...

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Remote Customer Engineer information

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware and software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use remote access tools, have strong technical knowledge, and may hold certifications relevant to their industry. Their role involves communication skills and the ability to resolve technical problems efficiently from a remote location.

What are the most commonly searched types of Customer Engineer jobs in New York?

The most popular types of Customer Engineer jobs in New York are:

What cities in New York are hiring for Remote Customer Engineer jobs?

Cities in New York with the most Remote Customer Engineer job openings:

Remote Customer Engineer jobs near you

Customer Engineer

New York, NY • On-site, Remote

Mixpanel
Software Development • 201 - 500 employees
Learn more about Mixpanelexternal

Full-time

Posted 7 days ago

Job description

About the Team

Mixpanel's Customer Engineering team is a cross-functional group of highly technical problem solvers focused on driving customer outcomes across the full commercial lifecycle. Customer Engineers are the technical face of Mixpanel in the field - connecting prospect business problems to Mixpanel's technical capabilities, running sharp evaluations, and ensuring every customer who signs has a clear, fast path to value. The team works in close partnership with Account Executives on new business and expansion, and hands off to Delivery Engineers to own technical activation post-sale.

About the Role

The Customer Engineer owns the pre-sales technical journey - from discovery and technical fit assessment through competitive positioning, demo, and POC. You establish whether Mixpanel is the right technical fit before committing to a proof of concept, and when you do run one, you design it to be immediately actionable by the Delivery Engineer: focus metric defined, data validated, success criteria agreed upon. You also return post-sale for cross-sell and strategic expansion that requires a new technical evaluation. A great CE shows up researched, thinks in outcomes, leaves every interaction with more clarity than they walked in with, and treats handoff quality as a first-class output.

Responsibilities

  • Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC.
  • Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes.
  • Establish technical fit - confirm the prospect's stack is a match and scope what a meaningful proof requires before the POC begins.
  • Own competitive technical positioning - be the definitive answer to why Mixpanel over Amplitude, PostHog, and warehouse-native alternatives.
  • Run tightly structured POCs with defined success criteria, a named focus metric, and a handoff package the Delivery Engineer can execute from immediately.
  • Return post-sale for cross-sell and strategic expansion requiring a new technical evaluation on a new surface or product.
  • Partner with Account Executives on deal strategy, technical objection handling, and expansion planning.
  • Stay close to Delivery Engineers to understand production realities - your POCs should reflect what actually works in production.

We're Looking For Someone Who Has

  • 2-4+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company.
  • Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains.
  • Commercial instinct - you understand that your job is to win deals and you orient your work accordingly.
  • Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes.
  • Clear, compelling communication to technical and non-technical audiences.
  • Competitive knowledge of the analytics landscape, or the ability to build it quickly.
  • Humble, hungry, smart, and accountable - these are the bar, not aspirations.

#LI-Remote

Apply