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Customer Engineer Jobs (NOW HIRING)

Hex Technologies

Customer Engineer

New York, NY · On-site

$166K - $205K/yr

Customer Engineering at Hex is a post-sale focused role that works closely with our Account Executives, Product Experts and EPD teams to deliver a top-notch technical customer experience. As a ...

Courier Health

Customer Engineer

New York, NY

$100K - $130K/yr

What You'll Do Customer Engineering addresses an exciting range of technical customer needs. This role sits within the Engineering team and interfaces closely with the Client Solutions and ...

Hex Technologies

Customer Engineer

New York, NY · On-site

$166K - $205K/yr

Customer Engineering at Hex is a post-sale focused role that works closely with our Account Executives, Product Experts and EPD teams to deliver a top-notch technical customer experience. As a ...

Courier Health

Customer Engineer

New York, NY · On-site

$100K - $130K/yr

What You'll Do Customer Engineering addresses an exciting range of technical customer needs. This role sits within the Engineering team and interfaces closely with the Client Solutions and ...

Courier Health

Customer Engineer

Manhattan, NY · On-site

The Customer Engineer role involves addressing technical customer needs, supporting product implementation, and ensuring customer success for biopharma clients. Responsibilities : • Partner ...

Reltio

Customer Engineer

The Customer Engineer role focuses on providing expert technical support to high-value customers, resolving complex issues, and enhancing customer satisfaction and product improvement.

Tavus

Customer Engineer

San Francisco, CA · On-site

As a Customer Engineer , you'll split your time between two worlds: * With customers (30-40%) - working hands-on to debug integrations, unblock adoption, and help them build amazing things with Tavus.

Anyscale, Inc

Customer Engineer

San Francisco, CA · On-site

About the role The Customer Engineer will play a crucial role in the customers' post-sale journey - helping them to onboard, adopt and grow on Anyscale, troubleshooting and resolving open customer ...

Modal, Inc

Customer Engineer

New York, NY · On-site

$150K - $220K/yr

This isn't a traditional support role - it's an engineering role where you happen to be closest to our customers. You'll split your time roughly 50/50 between working directly with customers and ...

Vianai Systems

Customer Engineer

Palo Alto, CA · On-site +1

$140K - $180K/yr

Our ideal Customer Engineer is hands-on, collaborative, self-motivated, and innovative. We hope you are as excited as we are to create human-centered AI products poised for rapid growth and adoption.

Reltio

Customer Engineer

Austin, TX · On-site

Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in sharing ...

Column

Customer Engineer

San Francisco, CA · On-site

$2K/mo

As a Customer Engineer at Column, you'll get the chance to work with some of the coolest companies in fintech and help them understand how to build solutions/products using our APIs and data model.

RevenueBase Inc

Customer Engineer

Waltham, MA · Remote

Be the voice of the customer inside RevenueBase. Sit on top of every Slack channel, every support request, every integration conversation, and tell product and engineering what customers actually ...

Cresta

OR

As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure ...

BCforward

Customer Engineer

Battle Creek, MI

$14.29/hr

Customer Engineer Minimum Wage to Contractor: $14.29 Job Location: Battle Creek, MI DSS/Break and Fix / IMACD/Mobility support Required Skills: English,Experienced & Deskside Support Services ...

Just Appraised

Customer Engineer

About the Role The Customer Engineer is responsible for ensuring a successful installation and early adoption of Just Appraised products. We are looking for a teammate that can partner with customers ...

Column

Customer Engineer

San Francisco, CA · On-site

As a Customer Engineer, you will work cross-functionally to support customer implementations, drive payment volume, and contribute to product development by gathering feedback and identifying ...

Reltio

Customer Engineer

Redwood City, CA

Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in sharing ...

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All JobsCustomer Engineer Jobs

Customer Engineer information

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$39K

$78.6K

$108.5K

How much do customer engineer jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

How does a Customer Engineer typically collaborate with sales and product teams to address client needs?

Customer Engineers play a crucial role in bridging the gap between clients and internal teams. They often join sales representatives during client meetings to provide technical expertise, clarify product capabilities, and address technical concerns in real time. Additionally, they work closely with product teams to relay customer feedback, suggest improvements, and stay updated on new features or releases. This collaboration ensures that customer requirements are met efficiently, and that both pre-sales and post-sales technical support are aligned with the company's offerings.

What engineers make $500,000?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or cybersecurity, can earn $500,000 or more annually with bonuses and stock options. Other engineering roles such as data engineers or specialized hardware engineers may also reach this level with extensive experience and advanced skills.

What are Customer Engineers?

Customer Engineers are technical professionals who provide support, installation, maintenance, and troubleshooting services for a company's products or systems, often directly at customer sites. They act as a bridge between the company and its clients, ensuring that technical issues are resolved swiftly and customer satisfaction is maintained. Customer Engineers may work in various industries, such as IT, manufacturing, or electronics, and are often responsible for training clients on product usage. Their role requires strong technical knowledge, communication skills, and the ability to solve problems efficiently.

What engineers make $300,000 a year?

Senior software engineers, cloud engineers, and specialized cybersecurity engineers can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and working in high-demand industries or companies. These roles often require strong technical skills, leadership abilities, and sometimes stock options or bonuses that contribute to total compensation.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Directors or Customer Experience Managers, with salaries reaching six figures in large organizations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools. Compensation varies based on industry, company size, and geographic location.

What is the difference between Customer Engineer vs Technical Support Engineer?

AspectCustomer EngineerTechnical Support Engineer
Required CredentialsBachelor's degree in engineering, computer science, or related field; certifications like Cisco, Microsoft are commonAssociate or bachelor's degree; certifications like CompTIA, Cisco, or vendor-specific certifications
Work EnvironmentCustomer sites, offices, or remote; involved in pre-sales, deployment, and post-sales supportCall centers, support centers, or remote; focused on troubleshooting and issue resolution
Employer & Industry UsageTech companies, networking firms, cloud providers; involved in client solutions and technical consultingIT service providers, hardware/software vendors; primarily troubleshooting and support roles

In summary, Customer Engineers typically have a broader role involving pre-sales, deployment, and ongoing support, often working directly with clients and requiring certifications in networking or cloud technologies. Technical Support Engineers focus mainly on troubleshooting and resolving technical issues, usually within support centers. Both roles require technical certifications but differ in scope and work environment.

What does a customer engineer do?

A customer engineer is responsible for providing technical support, troubleshooting, and solutions to clients, often working directly with customers to resolve issues with products or services. They may also assist with system installation, maintenance, and training, utilizing technical skills and tools to ensure customer satisfaction and optimal product performance.

What are the key skills and qualifications needed to thrive as a Customer Engineer, and why are they important?

To thrive as a Customer Engineer, you need a strong background in technical troubleshooting, systems integration, and relevant industry knowledge, often supported by a degree in computer science or engineering. Familiarity with operating systems, cloud platforms, networking tools, and certifications such as CompTIA, Microsoft, or Cisco are typically required. Excellent problem-solving abilities, communication, and customer service skills distinguish top performers in this role. These competencies ensure you can effectively resolve complex technical issues while delivering a positive client experience.
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Customer Engineer jobs near you
Infographic showing various Customer Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Customer Engineer

Customer Engineer

Hex Technologies

New York, NY • On-site

$166K - $205K/yr

Full-time

Medical, PTO

Posted yesterday

Job description

Page: https://hexhq.notion.site/the-customer-team-hex?pvs=143
About the Role
Hex's customer base is growing and changing quickly as our space and product evolve. To keep pace with this growth, we are hiring the next addition to our Customer Engineering team!
Customer Engineering at Hex is a post-sale focused role that works closely with our Account Executives, Product Experts and EPD teams to deliver a top-notch technical customer experience. As a Customer Engineer, you will use your data and project management expertise to effectively onboard new customers as they begin their journey with Hex while setting them up for long-term success. Our CE team works closely with customers throughout their partnership with Hex to build and implement customer-focused frameworks, advise customers on data curation strategies to enable Hex AI, and educate end users on Hex's unique capabilities. Your work is crucial to drive expansion revenue and our product roadmap.
By being hands-on with customers, you are the eyes and ears of the company. A large part of your role will be translating all of that valuable information into insights for Product, GTM leadership, and more! Reporting directly to our Customer Engineering Lead, this role is perfect for someone looking to have a big impact on a growing team and contribute ideas for how this role will continue to change.
What you will do:
  • Become a Hex product expert capable of guiding customers through initial product setup, asset development, and technical questions
  • Work hands-on with our strategic customers to:
    • Build confidence that Hex is the best place for their organization to work with data
    • Teach Hex best practices and general platform knowledge
    • Advise on data curation strategy to enable Hex AI
    • Drive Hex product adoption with core data personas
  • Experiment with implementation, onboarding and training programs aligned to the newest parts of Hex's product
  • Build relationships with Hex owners at customers in your book of business to get valuable feedback, test early product features, and help them drive product adoption
  • Identify patterns from your book of business that can be reused, automated, or incorporated into the product experience
  • Aggregate and share product feedback internally based on your experiences working hands-on with customers to inform our product roadmap and prioritization
Who you might be:
  • You're customer and data-obsessed. You have 3+ years working in a technical customer-facing role (Sales/Customer Engineering, Solutions Architect, Technical Account Management) in addition to your overall experience.
    • You are genuinely curious about your customers and their challenges working with data
    • You are comfortable meeting with stakeholders and finding creative solutions to address their pain
  • You mirror our core data persona's technical capabilities. You are fluent in SQL and Python. You have familiarity with the data tooling ecosystem (traditional BI, cloud data warehouses, semantic layers, etc.) and are curious about the role of AI in data (bonus if you have experience with it directly!).
  • You are excited to learn and build something new. You welcome opportunities to be creative, design and run experiments and are comfortable sharing wins, losses, and learnings.
  • You are an effective communicator & advisor. You work well with technical stakeholders (internal & external) to gather/deliver feedback, share timelines, and drive progress. You are comfortable asking for help when you need it.
  • You are a strategic problem solver. You are able to break down complex, ambiguous opportunities into discrete, actionable hypotheses to test with minimal overhead.
  • Based in NYC and excited to work in office 2 days per week or based in EST timezone

If you want to learn more about the Customer team, what we do, and how we work, please check out our team page!
In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.
The on-target-earnings (base + variable) for this role is: $166,000 - $205,000.
The OTE range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we're open to. Placement in the OTE range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.
By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.
Hex Technologies uses AI-assisted tools as part of our application review process, including for resume screening and fraud detection. These tools help our team evaluate applications and verify applicant information. All AI-generated recommendations are reviewed by a member of our recruiting team before any hiring decision is made. No application is automatically rejected based solely on an AI tool's output.

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