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Customer Engineer Jobs in Madison, WI (NOW HIRING)

| NORD

Customer Experience Engineer

Waunakee, WI

* Kickstart your engineering career with a growing, innovative mechanical company where your ideas and impact truly matter. In this role, you'll join our Customer Experience Team as a key contributor ...

Nord

Customer Experience Engineer

Waunakee, WI · On-site

Kickstart your engineering career with a growing, innovative mechanical company where your ideas and impact truly matter. In this role, you'll join our Customer Experience Team as a key contributor ...

Aston Carter

Customer Support

Sun Prairie, WI · On-site

$22 - $24/hr

This role serves as a key liaison between customers, engineering, sales, and other internal departments to ensure issues are clearly defined, promptly addressed, and effectively resolved in a fast ...

United Alloy, Inc.

Staff Engineer

Janesville, WI · On-site

Ensures compliance with all applicable regulatory, industry, and customer engineering requirements and standards. WHAT YOU'LL BRING * Bachelor's degree in mechanical engineering or related field ...

Aston Carter

Customer Support Specialist

Sun Prairie, WI · On-site

$22 - $24/hr

Customer Support Specialist Contract Opportunity (3 Months with Potential for Extension or ... Collaborating directly with Engineering to investigate issues, identify errors, and resolve field ...

Durr Megtec

Application Engineer

Stoughton, WI · On-site

Reviewing customer technical specifications and preparing system descriptions or mark-ups ... Ensuring all engineering requirements are accurately prepared and communicated to customers.

MRINetwork Jobs

Project Engineer

Madison, WI · On-site

... engineering and manufacturing capabilities. The company, located in the Madison, WI area, is a ... Direct customer interaction and design-for-manufacturing collaboration * Exposure to tooling ...

MRINetwork Jobs

Project Engineer

Madison, WI · On-site

... engineering and manufacturing capabilities. The company, located in the Madison, WI area, is a ... Direct customer interaction and design-for-manufacturing collaboration * Exposure to tooling ...

MRINetwork Jobs

Project Engineer

Madison, WI · On-site

... engineering and manufacturing capabilities. The company, located in the Madison, WI area, is a ... Direct customer interaction and design-for-manufacturing collaboration * Exposure to tooling ...

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Showing results 1-20

All JobsCustomer Engineer JobsCustomer Engineer Jobs in Madison, WI

Customer Engineer information

See Madison, WI salary details

$39.3K

$79.2K

$109.4K

How much do customer engineer jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer engineer in Madison, WI is $79,224.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $90,800.00 per year, depending on experience, location, and employer.

What is a customer engineer?

Customer Engineers are technical professionals who provide support, installation, maintenance, and troubleshooting services for a company's products or systems, often directly at customer sites. They act as a bridge between the company and its clients, ensuring that technical issues are resolved swiftly and customer satisfaction is maintained. Customer Engineers may work in various industries, such as IT, manufacturing, or electronics, and are often responsible for training clients on product usage. Their role requires strong technical knowledge, communication skills, and the ability to solve problems efficiently.

How does a customer engineer typically collaborate with sales and product teams to address client needs?

Customer Engineers play a crucial role in bridging the gap between clients and internal teams. They often join sales representatives during client meetings to provide technical expertise, clarify product capabilities, and address technical concerns in real time. Additionally, they work closely with product teams to relay customer feedback, suggest improvements, and stay updated on new features or releases. This collaboration ensures that customer requirements are met efficiently, and that both pre-sales and post-sales technical support are aligned with the company's offerings.

What are the key skills and qualifications needed to thrive as a customer engineer, and why are they important?

To thrive as a Customer Engineer, you need a strong background in technical troubleshooting, systems integration, and relevant industry knowledge, often supported by a degree in computer science or engineering. Familiarity with operating systems, cloud platforms, networking tools, and certifications such as CompTIA, Microsoft, or Cisco are typically required. Excellent problem-solving abilities, communication, and customer service skills distinguish top performers in this role. These competencies ensure you can effectively resolve complex technical issues while delivering a positive client experience.

What is the difference between Customer Engineer vs Technical Support Engineer?

AspectCustomer EngineerTechnical Support Engineer
Required CredentialsBachelor's degree in engineering, computer science, or related field; certifications like Cisco, Microsoft are commonAssociate or bachelor's degree; certifications like CompTIA, Cisco, or vendor-specific certifications
Work EnvironmentCustomer sites, offices, or remote; involved in pre-sales, deployment, and post-sales supportCall centers, support centers, or remote; focused on troubleshooting and issue resolution
Employer & Industry UsageTech companies, networking firms, cloud providers; involved in client solutions and technical consultingIT service providers, hardware/software vendors; primarily troubleshooting and support roles

In summary, Customer Engineers typically have a broader role involving pre-sales, deployment, and ongoing support, often working directly with clients and requiring certifications in networking or cloud technologies. Technical Support Engineers focus mainly on troubleshooting and resolving technical issues, usually within support centers. Both roles require technical certifications but differ in scope and work environment.

How much do customer support engineers make?

Customer support engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments that require troubleshooting and technical knowledge of tools and systems.

What job categories do people searching Customer Engineer jobs in Madison, WI look for?

The top searched job categories for Customer Engineer jobs in Madison, WI are:

Customer Engineer jobs near you
Infographic showing various Customer Engineer job openings in Madison, WI as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, 2% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $79,224 per year, or $38.1 per hour.

Customer Experience Engineer

Waunakee, WI

| NORD
See more jobs at | NORDexternal

Full-time

Re-posted 16 days ago

Job description

  • Kickstart your engineering career with a growing, innovative mechanical company where your ideas and impact truly matter. In this role, you'll join our Customer Experience Team as a key contributor, gaining hands-on experience with real-world applications while building the foundation for a successful career.

    As a senior-level member of the team, you'll have the opportunity to tackle complex, meaningful work while developing your technical expertise and professional skills. You'll collaborate closely with customers, engineers, and internal teams to ensure precision in product selection and deliver solutions that exceed expectations.

    This role is ideal for recent engineering graduates who are eager to learn, take on challenges, and grow into other opportunities within the company. You'll not only build strong technical knowledge but also develop valuable communication, problem-solving, and project coordination skills.

    What You'll Do:

    • Serve as a key resource on the Customer Experience Team, supporting complex requests and continuously developing your expertise

    • Build strong relationships with assigned customers, becoming a trusted partner and point of contact

    • Assist with processing orders, quotes, and customer inquiries across a variety of accounts

    • Apply your engineering knowledge to support product selection and generate accurate, competitive quotations

    • Coordinate order processing to ensure efficiency, accuracy, and on-time delivery

    • Provide timely updates and proactively manage order status and customer expectations

    • Analyze inventory needs and recommend solutions to best support customers

    • Collaborate with technical teams to resolve challenges and deliver high-quality solutions

    • Go above and beyond to deliver an exceptional customer experience

    • Support team growth by sharing knowledge and helping others develop

    If you're a motivated engineering graduate looking for a role where you can learn quickly, make an impact, and grow with a company that's on the rise, we'd love to hear from you!

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