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Customer Engineer Jobs in Madison, WI (NOW HIRING)

BlueScope Steel

Customer Service Representative

Evansville, WI · On-site

$15.50 - $21.25/hr

Customer Service Representative BlueScope continues to build on our reputation of quality brands ... Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution

GEA Group

Process Engineer

Janesville, WI · On-site

As a Process Engineer, you would be responsible for supporting customers by optimizing GEA centrifugal equipment after delivery, supporting sales development, spearheading R&D efforts for new product ...

Sprocket Security

Customer Success Manager

Madison, WI · Remote

Capture feedback and partner with Product and Engineering to prioritize fixes and influence the roadmap. * Process building: Create and refine the repeatable customer success playbooks, templates ...

Massman Companies

Senior Mechanical Engineer

Madison, WI · On-site

$85K - $120K/yr

Along the way, you'll collaborate directly with customers, manufacturing teams, controls engineers, suppliers, and other technical specialists. You'll make key design decisions, lead technical ...

Alkar

Senior Project Engineer

Lodi, WI · On-site

$120K - $150K/yr

Occasional travel to customer facilities, construction sites, and active production environments ... Bachelor's degree in Mechanical Engineering or related engineering discipline, or equivalent ...

TRC Talent Solutions

Staff Engineer

Janesville, WI · On-site

... customer requirements, and regulatory guidelines. -Contribute to the advancement of engineering processes, leveraging emerging technologies and data-driven decision-making to support innovation.

ALKAR-RAPIDPAK, INC.

Senior Project Engineer

Lodi, WI

$120K - $150K/yr

Occasional travel to customer facilities, construction sites, and active production environments ... Bachelor's degree in Mechanical Engineering or related engineering discipline, or equivalent ...

Progress

DevOps Engineer II

Madison, WI · On-site +1

$83K - $97K/yr

PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage ... s Engineer II and help us do what we do best: propelling business forward. This will be a hybrid ...

ALKAR-RAPIDPAK, INC.

Senior Project Engineer

Lodi, WI · On-site

$99K - $129K/yr

Occasional travel to customer facilities, construction sites, and active production environments ... Bachelor's degree in Mechanical Engineering or related engineering discipline, or equivalent ...

Faithtechnologies

Electrical Engineer III

Madison, WI · On-site

The Electrical Engineer IIIis responsible for performing electrical power, lighting, and/or low ... Confers with internal and external customers to discuss existing or potential construction projects.

Alliant Energy

Lead Engineer - Generation

Madison, WI · On-site

$103K - $136K/yr

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are ... As Lead Engineer - Generation , you will work with project teams to manage the engineering and ...

Alkar

Controls Engineer

Lodi, WI · On-site

$80K - $120K/yr

Translate customer and internal technical requirements into defined control strategies ... Collaborate with engineering, manufacturing, and field service teams; serve as a flexible resource ...

GEA Group

Process Engineer

Janesville, WI · On-site

As a Process Engineer, you would be responsible for supporting customers by optimizing GEA centrifugal equipment after delivery, supporting sales development, spearheading R&D efforts for new product ...

USM

Strong Deployment Engineer

Madison, WI

... customers. Utilizing our industry knowledge, administration service offering expertise and ... Strong Deployment Engineer Location: Madison, WI Duration: 6-12 Months -Development teams use ...

Faith Technologies

Electrical Engineer III

Madison, WI · On-site

The Electrical Engineer IIIis responsible for performing electrical power, lighting, and/or low ... Confers with internal and external customers to discuss existing or potential construction projects.

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Showing results 41-60

All JobsCustomer Engineer JobsCustomer Engineer Jobs in Madison, WI

Customer Engineer information

See Madison, WI salary details

$39.3K

$79.2K

$109.4K

How much do customer engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer engineer in Madison, WI is $79,224.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $90,800.00 per year, depending on experience, location, and employer.

What is a customer engineer?

Customer Engineers are technical professionals who provide support, installation, maintenance, and troubleshooting services for a company's products or systems, often directly at customer sites. They act as a bridge between the company and its clients, ensuring that technical issues are resolved swiftly and customer satisfaction is maintained. Customer Engineers may work in various industries, such as IT, manufacturing, or electronics, and are often responsible for training clients on product usage. Their role requires strong technical knowledge, communication skills, and the ability to solve problems efficiently.

How does a customer engineer typically collaborate with sales and product teams to address client needs?

Customer Engineers play a crucial role in bridging the gap between clients and internal teams. They often join sales representatives during client meetings to provide technical expertise, clarify product capabilities, and address technical concerns in real time. Additionally, they work closely with product teams to relay customer feedback, suggest improvements, and stay updated on new features or releases. This collaboration ensures that customer requirements are met efficiently, and that both pre-sales and post-sales technical support are aligned with the company's offerings.

What are the key skills and qualifications needed to thrive as a customer engineer, and why are they important?

To thrive as a Customer Engineer, you need a strong background in technical troubleshooting, systems integration, and relevant industry knowledge, often supported by a degree in computer science or engineering. Familiarity with operating systems, cloud platforms, networking tools, and certifications such as CompTIA, Microsoft, or Cisco are typically required. Excellent problem-solving abilities, communication, and customer service skills distinguish top performers in this role. These competencies ensure you can effectively resolve complex technical issues while delivering a positive client experience.

What is the difference between Customer Engineer vs Technical Support Engineer?

AspectCustomer EngineerTechnical Support Engineer
Required CredentialsBachelor's degree in engineering, computer science, or related field; certifications like Cisco, Microsoft are commonAssociate or bachelor's degree; certifications like CompTIA, Cisco, or vendor-specific certifications
Work EnvironmentCustomer sites, offices, or remote; involved in pre-sales, deployment, and post-sales supportCall centers, support centers, or remote; focused on troubleshooting and issue resolution
Employer & Industry UsageTech companies, networking firms, cloud providers; involved in client solutions and technical consultingIT service providers, hardware/software vendors; primarily troubleshooting and support roles

In summary, Customer Engineers typically have a broader role involving pre-sales, deployment, and ongoing support, often working directly with clients and requiring certifications in networking or cloud technologies. Technical Support Engineers focus mainly on troubleshooting and resolving technical issues, usually within support centers. Both roles require technical certifications but differ in scope and work environment.

How much do customer support engineers make?

Customer support engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments that require troubleshooting and technical knowledge of tools and systems.

What are popular job titles related to Customer Engineer jobs in Madison, WI?

For Customer Engineer jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Customer Engineer jobs in Madison, WI look for?

The top searched job categories for Customer Engineer jobs in Madison, WI are:

Customer Engineer jobs near you
Infographic showing various Customer Engineer job openings in Madison, WI as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, 2% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $79,224 per year, or $38.1 per hour.

Customer Service Representative

BlueScope Buildings North America, Inc.

Evansville, WI

$15.50 - $21.25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

Job description

Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future - we look forward to hearing them!

The Customer Service Representative assiststhe Project Manager with field calls. The Representativereceives initial reportsof field issuesfrom customers(Builders). The Customer Service Representative managesthe life cycle of the field issue which includes, investigating the issue, collaborating with other functions of the business to determine the resolution,andserving asthe contact for the customer(Builder)throughout the claims process.

Job Duties

  • Contribute to providing services and products with Zero Defects
  • Respond to field issues reported by the Builders and problem solve field issues to resolve claimsbyreviewingplans, specifications, scope, COGS, job folder,and clarification
  • Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errorsthrough Compass and BSP. Write change orders and ensure they flow properly through the business.
  • Collaborate with Manufacturing, Engineering,and Project Management to determine final resolution
  • Track and follow-up on status of claims. Document potential claim issues and provide Project Managers with back-up information for submitted claims
  • Complete claims analysis and develop training on results of root cause analysis. Create field call tracking matrix for complex multi-phase projects. Hold communication meetings with internal and external personnel to bring all claims and errors to completion.
  • Facilitate communications with Builder during claims investigation and resolution process

Education&Experience Qualifications

Minimum:

  • Associatesor 2-year technical degree

  • 3yearsofrelated work experience in detailing, project clarification, project assistant or project management

  • Experience with Pre-Engineered Metal Building practices, including parts order entryprocessesand reading architectural and VPC construction drawings

Preferred:

  • 4+ years of relevant work experience

  • 2+ years of pre-engineered metal building (PEMB) experience

  • AutoCAD experience

Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.

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