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Customer Engineer Jobs (NOW HIRING)

Modal, Inc

Customer Engineer

New York, NY · On-site

$150K - $220K/yr

This isn't a traditional support role - it's an engineering role where you happen to be closest to our customers. You'll split your time roughly 50/50 between working directly with customers and ...

Column

Customer Engineer

San Francisco, CA · On-site

$2.0K/mo

As a Customer Engineer at Column, you'll partner with tech-forward companies to build financial products and solutions using Column's APIs. This is a highly cross-functional role: you'll work closely ...

Tavus

Customer Engineer

San Francisco, CA · On-site

As a Customer Engineer , you'll split your time between two worlds: * With customers (30-40%) - working hands-on to debug integrations, unblock adoption, and help them build amazing things with Tavus.

AeroTEC Inc.

CUSTOMER ENGINEER

Seattle, WA · On-site

About the Role AeroTEC is looking for a Customer Engineer who thrives at the intersection of technical depth and customer partnership. This is not a traditional sales role. It is a solutions ...

Reltio

Customer Engineer

Austin, TX

Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in sharing ...

RevenueBase Inc

Customer Engineer

Waltham, MA · Remote

Be the voice of the customer inside RevenueBase. Sit on top of every Slack channel, every support request, every integration conversation, and tell product and engineering what customers actually ...

Sapien

Customer Engineer

New York, NY · On-site

$175K - $250K/yr

The role You'll be the engineering owner of customer success. This means building the internal tools that help our sales team close deals, setting up customer modules and data pipelines, and being ...

SiTime Corporation

Customer Engineer

Santa Clara, CA · On-site

$98K - $135K/yr

Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better ...

Cresta

OR

As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure ...

Kitu Systems, Inc.

Customer Engineer

San Diego, CA · On-site +1

Kitu's Customer Engineer will make a difference every day in a small company environment. Key Responsibilities * Strong communication and customer relationship experience. * Troubleshoot complex ...

Reltio

Customer Engineer

Redwood City, CA

Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in sharing ...

Cresta

Customer Engineer

As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure ...

Modaxo, Inc.

Customer Engineer

Join Vontas as a Customer Engineer and serve as a trusted technical partner for transit agency clients, helping them maximize the value of advanced CAD/AVL systems. In this highly visible, customer ...

MotherDuck

Customer Engineer

New York, NY · On-site

$150K - $240K/yr

Work cross-functionally with Product and Engineering to bring customer feedback to the nest and shape the roadmap. * Be a trusted technical advisor, helping customers navigate their journey with ...

Harness

Customer Engineer

You will own issues end-to-end, get on calls with customers, work closely with Engineering and Product to escalate and close problems quickly, and document what you learn so the whole team gets ...

Foresite Cybersecurity

Customer Engineer

Foresite Cybersecurity is seeking a Customer Engineer to lead the design and implementation of Google SecOps solutions tailored to client needs. This role involves collaborating with Google Cloud ...

Wnc

Customer Engineer

Branchburg, NJ

Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise ... Electrical Engineering or a related 5+ years of work experience * Knowledge in Window, Linux ...

Sentinel

Customer Engineer

Milwaukee, WI · On-site

$45K - $60K/yr

Responsibilities Sentinel is seeking a Customer Engineer to join our team and provide on-site technical assistance to our customer. The ideal candidate will have experience troubleshooting and ...

Amat

Manager, Customer Engineer

Albany, NY

$88K - $121K/yr

Performs regular customer visits. Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary ...

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All JobsCustomer Engineer Jobs

Customer Engineer information

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$39K

$78.6K

$108.5K

How much do customer engineer jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

How does a Customer Engineer typically collaborate with sales and product teams to address client needs?

Customer Engineers play a crucial role in bridging the gap between clients and internal teams. They often join sales representatives during client meetings to provide technical expertise, clarify product capabilities, and address technical concerns in real time. Additionally, they work closely with product teams to relay customer feedback, suggest improvements, and stay updated on new features or releases. This collaboration ensures that customer requirements are met efficiently, and that both pre-sales and post-sales technical support are aligned with the company's offerings.

What are Customer Engineers?

Customer Engineers are technical professionals who provide support, installation, maintenance, and troubleshooting services for a company's products or systems, often directly at customer sites. They act as a bridge between the company and its clients, ensuring that technical issues are resolved swiftly and customer satisfaction is maintained. Customer Engineers may work in various industries, such as IT, manufacturing, or electronics, and are often responsible for training clients on product usage. Their role requires strong technical knowledge, communication skills, and the ability to solve problems efficiently.

What is the difference between Customer Engineer vs Technical Support Engineer?

AspectCustomer EngineerTechnical Support Engineer
Required CredentialsBachelor's degree in engineering, computer science, or related field; certifications like Cisco, Microsoft are commonAssociate or bachelor's degree; certifications like CompTIA, Cisco, or vendor-specific certifications
Work EnvironmentCustomer sites, offices, or remote; involved in pre-sales, deployment, and post-sales supportCall centers, support centers, or remote; focused on troubleshooting and issue resolution
Employer & Industry UsageTech companies, networking firms, cloud providers; involved in client solutions and technical consultingIT service providers, hardware/software vendors; primarily troubleshooting and support roles

In summary, Customer Engineers typically have a broader role involving pre-sales, deployment, and ongoing support, often working directly with clients and requiring certifications in networking or cloud technologies. Technical Support Engineers focus mainly on troubleshooting and resolving technical issues, usually within support centers. Both roles require technical certifications but differ in scope and work environment.

What are the key skills and qualifications needed to thrive as a Customer Engineer, and why are they important?

To thrive as a Customer Engineer, you need a strong background in technical troubleshooting, systems integration, and relevant industry knowledge, often supported by a degree in computer science or engineering. Familiarity with operating systems, cloud platforms, networking tools, and certifications such as CompTIA, Microsoft, or Cisco are typically required. Excellent problem-solving abilities, communication, and customer service skills distinguish top performers in this role. These competencies ensure you can effectively resolve complex technical issues while delivering a positive client experience.
More about Customer Engineer jobs
What cities are hiring for Customer Engineer jobs? Cities with the most Customer Engineer job openings:
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Customer Engineer jobs near you
Infographic showing various Customer Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Customer Engineer

Customer Engineer

Modal, Inc

New York, NY • On-site

$150K - $220K/yr

Full-time

Posted 2 days ago

Job description

About Us:
AI needs a new infrastructure layer. We're building it at Modal.
Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now.
Our customers include category-defining companies like Lovable, Ramp, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale.
We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September.
Our team includes creators of popular open-source projects (e.g.,Seaborn,Luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
The Role:
We're looking for engineers with deep AI/ML and low-level systems experience who want to build the best technical support experience in the world. This isn't a traditional support role - it's an engineering role where you happen to be closest to our customers.
You'll split your time roughly 50/50 between working directly with customers and shipping fixes, features, and automation that improve Modal for everyone. When you help a customer debug a training run, you'll also fix the underlying issue in the platform. When you notice ten customers hitting the same friction point, you'll build the tooling or automation that eliminates it entirely.
This role is for people who solve problems, not people who answer tickets. The problems you encounter are deeply technical and arise from running some of the most demanding AI workloads in the world. You'll be a member of our engineering team, contributing production code alongside the engineers building the core platform. The difference is that your roadmap is shaped by what you learn at the frontier of customer experience. You will:
  • Ship code that matters. Fix bugs, build features, and create automation that improves the experience for every Modal user - not just the one who reported the issue.
  • Work directly with customers. Help developers and ML engineers debug, optimize, and architect their workloads across Slack, email, and calls.
  • Build scalable systems. Design tooling, dashboards, and automated workflows that make support efficient at scale - delighting customers at the most important moments.
  • Close the feedback loop. Translate patterns you see in the field into concrete improvements - docs fixes, API changes, or new feature proposals.
  • Contribute to open source and technical content. Write examples, build demos, and publish content that helps the broader community succeed on Modal.

Requirements:
  • Accomplished in key areas. You bring depth in either low-level infrastructure or ML/AI, and you're not lost in the other.
  • Low-level infrastructure experience. Operating systems, file systems, networking, performance profiling, cluster management and distributed systems.
  • AI/ML engineering experience. Training models, optimizing inference, working with GPUs, or building ML infrastructure.
  • Automation mindset. Your instinct when you see a manual process is to eliminate it and you have the engineering background to make that happen.
  • Clear communicator. Can explain a systems issue to a customer, write a crisp bug report, and draft documentation, all while collaborating internally to ship improvements.

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