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Customer Engineer Jobs in Virginia (NOW HIRING)

MBR Partners

Customer Support Engineer

Reston, VA

$75K - $90K/yr

The Field Installation Software Engineer will work closely with customers, providing technical oversight on custom apps, installation, integration, and launch support for the client's products. You ...

OneArc

Customer Solutions Engineer

Mclean, VA

The Customer Solutions Engineer (CSE) designs, architects, proposes, and articulates commercially viable and immediately actionable solutions for our customers that incorporate OneArc technologies.

AMF Bakery

Customer Support Engineer

Richmond, VA

AMF Bakery Systems is seeking a First Line Technical Service Support Engineer who will support AMF customers while they are experiencing breakdown or other technical issues. The ideal candidate for ...

OneArc

Customer Solutions Engineer

Mclean, VA · On-site

The Customer Solutions Engineer (CSE) designs, architects, proposes, and articulates commercially viable and immediately actionable solutions for our customers that incorporate OneArc technologies.

Amat

Field Service Engineer

Manassas, VA

$37 - $51.20/hr

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use ...

Applied Materials

Field Service Engineer

Manassas, VA · On-site

$37 - $51.20/hr

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use ...

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All JobsCustomer Engineer JobsCustomer Engineer Jobs in Virginia

Customer Engineer information

See Virginia salary details

$38.7K

$77.9K

$107.6K

How much do customer engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer engineer in Virginia is $77,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $89,200.00 per year, depending on experience, location, and employer.

How does a customer engineer typically collaborate with sales and product teams to address client needs?

Customer Engineers play a crucial role in bridging the gap between clients and internal teams. They often join sales representatives during client meetings to provide technical expertise, clarify product capabilities, and address technical concerns in real time. Additionally, they work closely with product teams to relay customer feedback, suggest improvements, and stay updated on new features or releases. This collaboration ensures that customer requirements are met efficiently, and that both pre-sales and post-sales technical support are aligned with the company's offerings.

What is a customer engineer?

Customer Engineers are technical professionals who provide support, installation, maintenance, and troubleshooting services for a company's products or systems, often directly at customer sites. They act as a bridge between the company and its clients, ensuring that technical issues are resolved swiftly and customer satisfaction is maintained. Customer Engineers may work in various industries, such as IT, manufacturing, or electronics, and are often responsible for training clients on product usage. Their role requires strong technical knowledge, communication skills, and the ability to solve problems efficiently.

What is the difference between Customer Engineer vs Technical Support Engineer?

AspectCustomer EngineerTechnical Support Engineer
Required CredentialsBachelor's degree in engineering, computer science, or related field; certifications like Cisco, Microsoft are commonAssociate or bachelor's degree; certifications like CompTIA, Cisco, or vendor-specific certifications
Work EnvironmentCustomer sites, offices, or remote; involved in pre-sales, deployment, and post-sales supportCall centers, support centers, or remote; focused on troubleshooting and issue resolution
Employer & Industry UsageTech companies, networking firms, cloud providers; involved in client solutions and technical consultingIT service providers, hardware/software vendors; primarily troubleshooting and support roles

In summary, Customer Engineers typically have a broader role involving pre-sales, deployment, and ongoing support, often working directly with clients and requiring certifications in networking or cloud technologies. Technical Support Engineers focus mainly on troubleshooting and resolving technical issues, usually within support centers. Both roles require technical certifications but differ in scope and work environment.

What are the key skills and qualifications needed to thrive as a customer engineer, and why are they important?

To thrive as a Customer Engineer, you need a strong background in technical troubleshooting, systems integration, and relevant industry knowledge, often supported by a degree in computer science or engineering. Familiarity with operating systems, cloud platforms, networking tools, and certifications such as CompTIA, Microsoft, or Cisco are typically required. Excellent problem-solving abilities, communication, and customer service skills distinguish top performers in this role. These competencies ensure you can effectively resolve complex technical issues while delivering a positive client experience.

What are the most commonly searched types of Customer Engineer jobs in Virginia?

The most popular types of Customer Engineer jobs in Virginia are:

What are popular job titles related to Customer Engineer jobs in Virginia?

For Customer Engineer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Engineer jobs in Virginia look for?

The top searched job categories for Customer Engineer jobs in Virginia are:

What are popular job titles related to Customer Engineer jobs in VA?

For Customer Engineer jobs in VA, the most frequently searched job titles are:

Customer Engineer jobs near you
Infographic showing various Customer Engineer job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $77,895 per year, or $37.4 per hour.

Customer Support Engineer

MBR Partners

Reston, VA

$75K - $90K/yr

Full-time

Posted 7 days ago

Job description

Reporting to: Services Delivery Manager
Position Summary:

The Field Installation Software Engineer will work closely with customers, providing technical oversight on custom apps, installation, integration,
and launch support for the client's products. You could be involved in any phase of product design, installation and
support; however, you must be able to solve complex technical problems.
The Field Installation Software Engineer
will also review and validate/improve overall solution, project plans, processes, and documentation with the customer
and Clients support/product teams improve the overall delivery process.
Main Responsibility Areas:
Work closely with project management teams to build detailed and thorough project plans
Work closely with engineering team to bridge knowledge and requirement between Field Deployment and
Custom development and manage Jira ticket assignment to engineering
Support in house development of small features, bug fixes and configuration update in partnership with
engineering
Complete low-level design documentation in support of system configuration
Install Operating System, Layered Product, and Application Software
Work closely with customer teams to develop and execute customer acceptance test plans
Write/Manage support tickets as needed during the testing/installation/integration process
Create and manage customer profile (contacts, SW versions, HW inventory etc.) in SalesForce for project
handover process
Demonstrate ability to directly isolate and resolve software/system defects on customer systems as needed
during the project delivery
Work closely with management and other teams to improve the overall delivery process primarily focusing on
ansible playbook development

Required

Computer Science / Technical degree (BA) and/or equivalent relevant experience
Proven experience of performing direct Tier 2 and above customer project support in a
Telecommunications/IT environment (vendor-side)
Good verbal and written communication skills, both face to face and remotely
Technical Knowledge
Must have comprehensive experience of telecommunications experience and knowledge of
telecommunications networks (ex. IMS) and protocols (ex. SIP, ENUM, DIAMETER, SS7/Sigtran)
Proven track record of performing a technical delivery role of and in depth knowledge of the following
products (DNS/ENUM, NP, CRE, SRP, STP. HSS/HLR)
Extensive experience performing direct Tier 2 and above customer support in a Telecommunications/IT
environment (vendor-side)
Experience working with virtual environments (VMware/KVM/OpenStack)
Competent working in Linux based OS environments
Personal Attributes
Highly values accuracy and attention to detail.
Strong ethical compass; maintains financial discipline and integrity.
Action-oriented, results-driven, with a strong sense of urgency.
Builds effective cross-functional relationships; earns trust and respect.
Control-minded with a practical understanding of financial risk management.
High energy, intellectually curious, and humble team player.
Thrives in a dynamic, fast-paced environment.
Demonstrates leadership qualities and a passion for continuous improvement.