ZipRecruiter

Log In

1

Customer Quality Engineer Jobs (NOW HIRING)

Rittal LLC

Customer Quality Engineer

Urbana, OH · On-site

Customer Quality Engineer As the Customer Quality Engineer, you will... Serve as the primary quality representative for customer-facing quality issues while ensuring products, processes, and systems ...

Materion

Customer Quality Engineer

Newton, MA

Customer Quality Engineer Location: Newton, MA Job Summary: The Customer Quality Engineer will be responsible for overseeing the quality assurance processes related to customer orders, ensuring that ...

Reliance One

Customer Quality Engineer

Holly, MI

$90K - $100K/yr

Customer Quality Engineer Holly, Michigan On-Site Position Direct Hire Opportunity $90,000-$100,000 Annually POSITION SUMMARY The Customer Quality Engineer is responsible for supporting customer ...

QuantumClean

Customer Quality Engineer

Phoenix, AZ · On-site

The Customer Quality Engineer serves as the primary liaison for all customer-facing quality matters, ensuring compliance with customer requirements and driving resolution of product and process ...

Weg

Customer Quality Engineer

Wausau, WI

Customer Quality Engineer Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. Marathon Electric became part of WEG ...

Marathon Electric

Customer Quality Engineer

Wausau, WI · On-site

Customer Quality Engineer Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. Marathon Electric became part of WEG ...

Marathon Electric

Customer Quality Engineer

Wausau, WI · On-site

Customer Quality Engineer Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. Marathon Electric became part of WEG ...

next page

Showing results 1-20

All JobsCustomer Quality Engineer Jobs

Customer Quality Engineer information

See salary details

$19

$32

$48

How much do customer quality engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer quality engineer in the United States is $32.95, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $39.90 per hour, depending on experience, location, and employer.

How does a Customer Quality Engineer typically collaborate with customers and internal teams to resolve quality issues?

Customer Quality Engineers play a critical role in acting as a bridge between customers and internal departments, such as manufacturing, engineering, and quality assurance. They often lead root cause analyses, facilitate corrective actions, and communicate updates directly to customers to ensure their concerns are addressed promptly and effectively. Collaboration involves regular meetings, detailed reporting, and cross-functional teamwork to align customer requirements with company standards. This dynamic environment requires strong interpersonal skills and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Quality Engineer, and why are they important?

To thrive as a Customer Quality Engineer, you need a strong background in quality assurance, problem-solving, and engineering principles, typically supported by a degree in engineering or a related field. Experience with quality management systems like ISO 9001, root cause analysis tools (such as 8D or FMEA), and proficiency in data analysis software are commonly required. Exceptional communication, customer service orientation, and attention to detail help build strong client relationships and effectively resolve quality concerns. These competencies are crucial for ensuring customer satisfaction, resolving product issues efficiently, and maintaining high standards of product quality.

What is the difference between Customer Quality Engineer vs Quality Assurance Engineer?

AspectCustomer Quality EngineerQuality Assurance Engineer
Primary FocusEnsuring customer satisfaction and addressing customer-specific quality issuesDeveloping and implementing processes to prevent defects in products
Work EnvironmentCustomer sites, production lines, and cross-functional teamsDesign labs, manufacturing facilities, and internal teams
Required CredentialsEngineering degree, quality certifications (e.g., CQE), communication skillsEngineering or quality-related degree, certifications like CQE or ASQ certifications

While both roles focus on quality, the Customer Quality Engineer primarily interacts with customers to resolve quality issues and improve satisfaction, whereas the Quality Assurance Engineer concentrates on internal process improvements to prevent defects. Both roles require similar credentials and often work within manufacturing or engineering industries.

What does a customer quality engineer do?

A customer quality engineer is responsible for ensuring that products meet customer requirements and quality standards. They analyze customer feedback, perform inspections, and collaborate with manufacturing and design teams to resolve quality issues, often using tools like root cause analysis and quality management systems. Their role helps improve product reliability and customer satisfaction.
More about Customer Quality Engineer jobs

Who are the top companies hiring for Customer Quality Engineer jobs?

The top employers for Customer Quality Engineer jobs are:

What states have the most Customer Quality Engineer jobs?

States with the most job openings for Customer Quality Engineer jobs include:

What job categories do people searching Customer Quality Engineer jobs look for?

The top searched job categories for Customer Quality Engineer jobs are:

What are popular job titles related to Customer Quality Engineer jobs?

For Customer Quality Engineer jobs, the most frequently searched job titles are:

Customer Quality Engineer jobs near you
Infographic showing various Customer Quality Engineer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $68,537 per year, or $33 per hour.

Customer Quality Engineer

Rittal North America LLC

Urbana, OH • On-site

Full-time

Medical, Retirement

Re-posted 5 days ago

Job description

Proven Leadership, Hard Work and Innovation Alive and Well in North America
Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world's leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.
Customer Quality Engineer
As the Customer Quality Engineer, you will...
Serve as the primary quality representative for customer-facing quality issues while ensuring products, processes, and systems meet defined quality standards and customer expectations. This role drives defect prevention, root cause analysis, continuous improvement initiatives, and compliance with customer, regulatory, and organizational requirements. The Customer Quality Engineer partners closely with manufacturing, engineering, supply chain, and customer teams to deliver world-class quality performance and customer satisfaction.
Why Work at Rittal & Eplan LLC:
Great Place To Work® Certified, Rittal & Eplan LLC offers workplace culture, employee experiences, and collaborative innovation that encompass a thriving environment.
  • Compensation: starting at $80,000 plus 7% bonus
  • Above average benefits available on the 1st of the month after you start
  • 401(k) Match
  • Health & Wellness Benefits: Paid Volunteer Time, Fitness Reimbursement, Pet Insurance, Tuition Reimbursement, Employee Assistance Program (EAP)
  • Career growth and professional development opportunities
  • Collaborative and innovative work environment

Key Responsibilities
Quality Planning & Strategy
  • Develop and implement quality engineering strategies aligned with business objectives.
  • Define quality standards, metrics, and acceptance criteria for products and manufacturing processes.
  • Participate in Advanced Product Quality Planning (APQP) activities.
  • Support risk assessments including Process FMEA (PFMEA) and Design FMEA (DFMEA).
Process Control & Continuous Improvement
  • Establish and maintain process control plans and Statistical Process Control (SPC) systems.
  • Monitor manufacturing and operational processes for variation and performance trends.
  • Lead root cause investigations utilizing methodologies such as:
    • 5 Whys
    • Fishbone (Ishikawa) Diagrams
  • Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.
Product & Process Validation
  • Support validation activities for new products, processes, and manufacturing equipment.
  • Review and approve Production Part Approval Process (PPAP) submissions.
  • Verify compliance with customer, regulatory, and internal quality requirements prior to production release.
  • Support product design verification and validation activities.
Nonconformance & Corrective Action Management
  • Identify, document, and track defects, quality escapes, and nonconforming material.
  • Lead containment activities and corrective/preventive action processes (CAPA).
  • Ensure timely resolution of internal and external quality concerns.
  • Maintain accurate documentation of quality incidents and corrective actions.
Customer Quality Support
  • Serve as the primary quality contact for customer-related quality issues.
  • Investigate customer complaints and coordinate root cause analysis and corrective actions.
  • Ensure compliance with customer-specific quality requirements.
  • Support customer audits, supplier scorecards, and business reviews.
Audits & Compliance
  • Support internal, external, customer, and certification audits.
  • Ensure compliance with Quality Management Systems (QMS), including ISO 9001 standards.
  • Maintain quality documentation and records in accordance with company requirements.
  • Track audit findings and ensure effective closure of corrective actions.
Cross-Functional Collaboration
  • Partner with Engineering, Manufacturing, Supply Chain, and Customer Service teams to resolve quality concerns.
  • Provide quality input during design reviews, product launches, and process changes.
  • Facilitate communication and alignment across departments regarding quality initiatives and customer issues.
Qualifications
Education
  • Bachelor's degree required in:
    • Mechanical Engineering
    • Industrial Engineering
    • Manufacturing Engineering
    • Electrical Engineering
    • Quality Engineering
    • Or a related technical discipline
Experience
  • 0-2 years of relevant experience in quality engineering, manufacturing, or related technical environments.
  • Internship, co-op, or academic project experience in quality, manufacturing, or process improvement preferred.
  • Exposure to the following is a plus:
    • Quality inspections and testing
    • Process improvement projects
    • Data collection and analysis
    • Customer quality or supplier quality activities
Technical Skills
  • Knowledge of quality engineering tools and methodologies, including:
    • Root Cause Analysis (5 Whys, Fishbone)
    • Failure Modes and Effects Analysis (FMEA)
    • Control Plans
    • Statistical Process Control (SPC)
  • Familiarity with Quality Management Systems (QMS), including ISO 9001.
  • Proficiency with Microsoft Excel and data analysis tools; Minitab experience preferred.
  • Ability to interpret engineering drawings and specifications; GD&T knowledge preferred.
  • Understanding of manufacturing processes and quality assurance principles.
  • Knowledge of APQP and PPAP methodologies preferred.
Professional Skills
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Excellent written and verbal communication abilities.
  • High level of attention to detail and accuracy.
  • Ability to work effectively in a fast-paced, cross-functional environment.
  • Strong organizational and time-management skills.
  • Self-motivated with a continuous improvement mindset and willingness to learn.
Preferred Certifications
  • ASQ Certified Quality Engineer (CQE)
  • Lean Six Sigma Yellow Belt or higher
  • Other quality-related certifications are a plus

#URBIND
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company's Human Resources Department at (937) 399-0500.
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

Apply