ZipRecruiter

Log In

1

Customer Quality Engineer Jobs (NOW HIRING)

Gotion, Inc.

Customer Quality Engineer

Manteno, IL · On-site

What to Expect Gotion is seeking a dynamic Customer Quality Engineer that will be the quality interface between the customer and gotion, responsible for quality management and abnormal handling of ...

IDEX

Customer Quality Engineer

Rutherford, NJ

POSITION SUMMARY The Customer Quality Engineer (CQE) manages all customer-facing quality activities, ensuring timely resolution of issues and maintaining customer satisfaction. This role serves as ...

Bosch Group

Customer Quality Engineer

Fountain Inn, SC · On-site

We are a truly global, fully networked company, with locations in more than 80 countries all over the world The Customer Quality Engineer (CQE) acts as the primary quality liaison between the company ...

Velo3D

Customer Quality Engineer

Fremont, CA · On-site

$100K - $140K/yr

The Customer Quality Engineer oversees the qualification and maintenance of laser powder bed fusion metal 3D printers and qualification of RPS printed part production. The Customer Quality Engineer ...

SPX

Works crossfunctionally with engineering, manufacturing, sourcing, and service teams to resolve customer quality concerns, support new product introductions, and ensure robust quality planning ...

Velo3D

Customer Quality Engineer

Fremont, CA · On-site

$100K - $140K/yr

The Customer Quality Engineer oversees the qualification and maintenance of laser powder bed fusion metal 3D printers and qualification of RPS printed part production. The Customer Quality Engineer ...

Panasonic

Sr. Customer Quality Engineer

De Soto, KS · On-site

$85K - $115K/yr

Responsibilities Sr. Customer Quality Engineer (by clicking this link you are being referred to an external site that is not part of Panasonic) Meet the Recruiter: Eric Laffey Summary: Join us at ...

Abb Holdings Inc

Customer Quality Engineer

Arecibo, PR · On-site

Manages the customer quality issues, perform root cause analysis and lead the implementation of the ... Preferred bachelor's degree in Electrical/Electronic/Mechanical Engineering or related field with ...

Samtec

Customer Quality Engineer (CQE)

Colorado Springs, CO · On-site

$90K - $110K/yr

The Customer Quality Engineer is responsible for investigation and defining root cause and corrective actions for customer quality problems. They are responsible for the communication to the customer ...

Panasonic

Customer Quality Engineer III

De Soto, KS · On-site

Responsibilities Customer Quality Engineer III (by clicking this link you are being referred to an external site that is not part of Panasonic) Meet the Recruiter: Eric Laffey Summary: Join us at ...

next page

Showing results 1-20

All JobsCustomer Quality Engineer Jobs

Customer Quality Engineer information

See salary details

$19

$32

$48

How much do customer quality engineer jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for customer quality engineer in the United States is $32.95, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $39.90 per hour, depending on experience, location, and employer.

What does a customer quality engineer do?

A customer quality engineer is responsible for ensuring that products meet customer requirements and quality standards. They analyze customer feedback, perform inspections, and collaborate with manufacturing and design teams to resolve quality issues. Proficiency in quality tools like root cause analysis and quality management systems is often required.

What are the key skills and qualifications needed to thrive as a Customer Quality Engineer, and why are they important?

To thrive as a Customer Quality Engineer, you need a strong background in quality assurance, problem-solving, and engineering principles, typically supported by a degree in engineering or a related field. Experience with quality management systems like ISO 9001, root cause analysis tools (such as 8D or FMEA), and proficiency in data analysis software are commonly required. Exceptional communication, customer service orientation, and attention to detail help build strong client relationships and effectively resolve quality concerns. These competencies are crucial for ensuring customer satisfaction, resolving product issues efficiently, and maintaining high standards of product quality.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software engineering, petroleum engineering, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High compensation often involves working in high-demand industries, holding managerial or executive positions, or possessing rare technical expertise and certifications.

What is the highest salary for a QC engineer?

The highest salary for a Quality Control (QC) Engineer can reach up to $100,000 or more annually, depending on experience, industry, and location. Senior QC engineers with specialized skills or certifications may earn higher compensation, especially in manufacturing, aerospace, or pharmaceutical sectors.

What is the difference between Customer Quality Engineer vs Quality Assurance Engineer?

AspectCustomer Quality EngineerQuality Assurance Engineer
Primary FocusEnsuring customer satisfaction and addressing customer-specific quality issuesDeveloping and implementing processes to prevent defects in products
Work EnvironmentCustomer sites, production lines, and cross-functional teamsDesign labs, manufacturing facilities, and internal teams
Required CredentialsEngineering degree, quality certifications (e.g., CQE), communication skillsEngineering or quality-related degree, certifications like CQE or ASQ certifications

While both roles focus on quality, the Customer Quality Engineer primarily interacts with customers to resolve quality issues and improve satisfaction, whereas the Quality Assurance Engineer concentrates on internal process improvements to prevent defects. Both roles require similar credentials and often work within manufacturing or engineering industries.

How does a Customer Quality Engineer typically collaborate with customers and internal teams to resolve quality issues?

Customer Quality Engineers play a critical role in acting as a bridge between customers and internal departments, such as manufacturing, engineering, and quality assurance. They often lead root cause analyses, facilitate corrective actions, and communicate updates directly to customers to ensure their concerns are addressed promptly and effectively. Collaboration involves regular meetings, detailed reporting, and cross-functional teamwork to align customer requirements with company standards. This dynamic environment requires strong interpersonal skills and a proactive approach to problem-solving.

What engineer makes $500,000 a year?

Senior engineers in specialized fields such as petroleum, aerospace, or software engineering with extensive experience and advanced skills can earn $500,000 or more annually. High-level roles often require advanced certifications, leadership responsibilities, and working in high-demand industries or companies with lucrative compensation packages.
More about Customer Quality Engineer jobs
Who are the top companies hiring for Customer Quality Engineer jobs? The top employers for Customer Quality Engineer jobs are:
What states have the most Customer Quality Engineer jobs? States with the most job openings for Customer Quality Engineer jobs include:
What job categories do people searching Customer Quality Engineer jobs look for? The top searched job categories for Customer Quality Engineer jobs are:
What are popular job titles related to Customer Quality Engineer jobs? For Customer Quality Engineer jobs, the most frequently searched job titles are:
Customer Quality Engineer jobs near you
Infographic showing various Customer Quality Engineer job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $68,537 per year, or $33 per hour.
Customer Quality Engineer

Customer Quality Engineer

Gotion, Inc.

Manteno, IL • On-site

Full-time

Posted 13 days ago

Job description

Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e-bus route.
Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization.
What to Expect
Gotion is seeking a dynamic Customer Quality Engineer that will be the quality interface between the customer and gotion, responsible for quality management and abnormal handling of battery cells, modules packs and containers at the customer end, ensuring rapid response to customer complaints and effective problem closure, and promoting continuous improvement within the company to enhance customer satisfaction and brand reputation.
What You'll Do
  • Receive, evaluate and distribute customer quality complaints, establish 8D problem solving reports, and ensure that the closed loop is completed within the specified period.
  • Organize cross-departmental failure analysis (FA) to promote root cause identification and permanent action implementation.
  • Develop temporary containment measures for major quality accidents and supervise their implementation.
  • Confirm, lock and collect failed physical objects and faulty parts at the customer's site in the first time to ensure the accuracy of traceability.
  • Conduct a preliminary analysis of the faulty component (including visual inspection, conductivity testing, impedance/capacity testing, and module PACK disassembly), produce an initial on-site assessment report, and progressively narrow down the fault scope to identify the faulty component.
  • Classify, identify, and return faulty parts to factory/aftersales point, ensuring complete handover to the internal FA laboratory.
  • Assist the FA team in conducting validation tests and root cause analysis, track experimental data, and provide feedback to customers on the results.
  • Establish a customer faulty parts database, regularly classify, summarize, and prevent typical failure modes.
  • As the customer interface person, responsible for quality regular meetings, quality data reporting, and 8D report submission.
  • Cooperate with customers to conduct annual audits (VDA6.3, IATF16949, etc.), promote internal rectification and follow up improvements.
  • Interpret customer special quality requirements (CSR) and translate them into executable standards internally.
  • Collect and analyze customer returns, defective products, and complaint trends, and output customer quality monthly/quarterly reports.
  • Track customer PPM, FTT (first-pass yield), claim rate and other KPI indicators, and promote improvement projects.
  • Utilize quality tools (SPC, DOE, etc.) to conduct process improvement.
  • Resident or regularly visit customer sites to provide quality support, handle anomalies, coordinate rework/replacement.
  • Maintain good communication with customer engineering/quality departments to improve customer satisfaction.

What You'll Bring
  • Bachelor's degree in Engineering or Material Sciences
  • 3+ years' experience on customer quality management, with experience in the automotive, power battery, or energy storage battery industry preferred.
  • Proficient in customer complaint handling, root cause analysis, and quality tools such as 8D, 5Why, FMEA, SPC, and DOE.
  • Skilled in on-site failure verification, visual and electrical inspection, and battery system fault diagnosis.
  • Strong analytical ability using tools like Minitab, Excel, and Power BI for PPM, yield, and quality trend tracking.
  • Experienced in customer interface management, audit coordination (VDA6.3, IATF16949), and translating CSR requirements into internal standards.
  • Familiar with battery pack production processes, including module assembly, solder quality, and PACK disassembly analysis.
  • Excellent communication and presentation skills for cross-functional and customer collaboration, complaints and pressure scenarios efficiently.
  • Strong logical analysis and cross-departmental coordination and promotion skills.
  • Good English reading and writing skills, able to handle English emails and customer information independently (oral communication preferred);
  • Able to adapt to a certain frequency of domestic and international business trips.

The U.S. base salary range for this full-time position is $90,000.00-110,000.00 plus eligibility for 15% bonus and benefits. Our salary ranges are determined by factors such as the role, level, and geographic location. The range listed in the job posting represents the minimum and maximum target salaries for this position across all U.S. locations. Actual compensation within the range will be influenced by the specific work location, along with factors such as job-related skills, experience, and relevant education or training.
Gotion Inc. is proud to be an equal opportunity employer. We are dedicated to fostering a diverse workforce that reflects the communities we serve, cultivating a culture of inclusion and belonging, and ensuring equal employment opportunities for all.
We provide equal opportunity to all individuals regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions (including breastfeeding), parental status, criminal histories consistent with legal requirements, or any other characteristic protected by law.
At Gotion Inc., we strive to create an environment where everyone feels valued, respected, and empowered to thrive.

Apply