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Customer Service Engineer Jobs (NOW HIRING)

Human Castle

Customer Service Engineer

Tonawanda, NY · On-site

Customer Service Engineer Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer. This exciting role is a permanent-hire ...

Vets2PM

Customer Service Engineer

Chicago, IL · On-site

$64K - $88K/yr

Customer Service Engineer (R-26395) Location: Chicago, Illinois Company: Siemens Healthineers Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring ...

Centella

Customer Service Engineer

Miami, FL · On-site

As a Customer Service Engineer (CSE) at Centella you interact with physicians, nurses, and technicians. The CSE is responsible for maintaining, installing, updating, and servicing GE and Philips ...

Siemens

Customer Service Engineer

Customer Service Engineer Job ID 502918 Posted since 18-Apr-2026 Organization Siemens Healthineers Field of work Customer Services Company Siemens Healthcare Limited Experience level Experienced ...

Human Castle LLC

Customer Service Engineer

Tonawanda, NY

$80K - $90K/yr

Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer . This exciting role is a permanent-hire position which comes with one of ...

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Human Castle

Customer Service Engineer

Tonawanda, NY

Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer . This exciting role is a permanent-hire position which comes with one of ...

Akima

Customer Service Engineer

San Antonio, TX · On-site

Customer Service Engineer We are seeking a highly motivated Customer Service Engineer in customer support, service management, or a related field. This role is ideal for a proactive problem-solver ...

IMRIS

Customer Service Engineer

Chaska, MN · On-site

$36 - $40/hr

The Customer Service Engineer (CSE) is a field-based, customer-facing role responsible for the installation, service, maintenance and modification of IMRIS's intraoperative imaging theatres at ...

IMRIS

Customer Service Engineer

Chaska, MN · On-site

$36 - $40/hr

The Customer Service Engineer (CSE) is a field-based, customer-facing role responsible for the installation, service, maintenance and modification of IMRIS's intraoperative imaging theatres at ...

IMRIS

Customer Service Engineer

Chaska, MN · On-site

The Customer Service Engineer (CSE) is a field-based, customer-facing role responsible for the installation, service, maintenance and modification of IMRIS's intraoperative imaging theatres at ...

KLA

Customer Service Engineer

Austin, TX · On-site

Be the primary focal point of contact for all customer service-related issues. * Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales ...

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All JobsCustomer Service Engineer Jobs

Customer Service Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do customer service engineer jobs pay per year?

As of Jul 1, 2026, the average yearly pay for customer service engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior-level engineers in specialized fields such as software engineering, petroleum engineering, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and working in high-demand industries or leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in technology and energy sectors.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What do customer engineers do?

Customer Service Engineers diagnose, repair, and maintain technical equipment and systems for clients. They often provide on-site support, troubleshoot issues, and ensure products function correctly, requiring technical skills and knowledge of relevant tools and protocols.

What does a customer service engineer do?

A customer service engineer provides technical support and assistance to clients by troubleshooting hardware and software issues, often working directly with customers to resolve problems. They may also install, maintain, and upgrade equipment, and require strong communication skills and technical knowledge of relevant products or systems. The role often involves working in a technical environment and may require certifications or training in specific technologies.

What are Customer Service Engineers?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a Customer Service Engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What engineer makes $500,000 a year?

A highly experienced and specialized engineer, such as a senior software engineer, petroleum engineer, or aerospace engineer in senior or executive roles, can earn $500,000 or more annually. These roles often require advanced skills, certifications, and extensive industry experience, and may include bonuses or stock options that contribute to total compensation.

How does a Customer Service Engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
More about Customer Service Engineer jobs
What cities are hiring for Customer Service Engineer jobs? Cities with the most Customer Service Engineer job openings:
What states have the most Customer Service Engineer jobs? States with the most job openings for Customer Service Engineer jobs include:
What job categories do people searching Customer Service Engineer jobs look for? The top searched job categories for Customer Service Engineer jobs are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Service Engineer

Human Castle

Tonawanda, NY • On-site

Other

Posted yesterday

Job description

Customer Service Engineer

Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer. This exciting role is a permanent-hire position which comes with one of the best benefits packages in the area and includes dual yearly bonuses.

Key Details:

  • Coordinate/support repairs and services of capital equipment valued in the multi-millions of dollars
  • Execute expertise on equipment and maintain vendor relationships
  • Spearhead equipment rebuild/refurbishment activities for clients
  • Work hand-in-hand with Strategic Account Managers
  • USE SAP to manage projects, materials, parts and more
  • Support global Customer Service teams
  • Support Business Development and Sales teams
  • Leading or supporting capital equipment upgrade projects
  • Handle warranty processing

Required:

  • Associate's Degree in Engineering or related
  • 2 years of experience in Engineering related field

Preferred:

  • Bachelor's Degree in Engineering or related
  • Experience supporting customers and clients

Company will NOT provide sponsorship now or in the future. U.S. Persons only apply.

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