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Customer Service Engineer Jobs (NOW HIRING)

Human Castle

Customer Service Engineer

Tonawanda, NY

Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer . This exciting role is a permanent-hire position which comes with one of ...

Human Castle LLC

Customer Service Engineer

Tonawanda, NY

$80K - $90K/yr

Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer . This exciting role is a permanent-hire position which comes with one of ...

IMRIS

Customer Service Engineer

Chaska, MN

$36 - $40/hr

The Customer Service Engineer (CSE) is a field-based, customer-facing role responsible for the installation, service, maintenance and modification of IMRIS's intraoperative imaging theatres at ...

IMRIS

Customer Service Engineer

Chaska, MN · On-site

$36 - $40/hr

The Customer Service Engineer (CSE) is a field-based, customer-facing role responsible for the installation, service, maintenance and modification of IMRIS's intraoperative imaging theatres at ...

Ziegler CAT

Customer Service Engineer

Shakopee, MN · On-site

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is ...

Ziegler CAT

Customer Service Engineer

Shakopee, MN

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is ...

Ziegler CAT

Customer Service Engineer

Des Moines, IA

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is ...

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All JobsCustomer Service Engineer Jobs

Customer Service Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do customer service engineer jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer service engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior-level engineers in specialized fields such as software engineering, petroleum engineering, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and working in high-demand industries or leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in technology and energy sectors.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What do customer engineers do?

Customer Service Engineers diagnose, repair, and maintain technical equipment and systems for clients. They often provide on-site support, troubleshoot issues, and ensure products function correctly, requiring technical skills and knowledge of relevant tools and protocols.

What does a customer service engineer do?

A customer service engineer provides technical support and assistance to clients by troubleshooting hardware and software issues, often working directly with customers to resolve problems. They may also install, maintain, and upgrade equipment, and require strong communication skills and technical knowledge of relevant products or systems. The role often involves working in a technical environment and may require certifications or training in specific technologies.

What are Customer Service Engineers?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a Customer Service Engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What engineer makes $500,000 a year?

A highly experienced and specialized engineer, such as a senior software engineer, petroleum engineer, or aerospace engineer in senior or executive roles, can earn $500,000 or more annually. These roles often require advanced skills, certifications, and extensive industry experience, and may include bonuses or stock options that contribute to total compensation.

How does a Customer Service Engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
More about Customer Service Engineer jobs
What cities are hiring for Customer Service Engineer jobs? Cities with the most Customer Service Engineer job openings:
What states have the most Customer Service Engineer jobs? States with the most job openings for Customer Service Engineer jobs include:
What job categories do people searching Customer Service Engineer jobs look for? The top searched job categories for Customer Service Engineer jobs are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Customer Service Engineer

Customer Service Engineer

China Telecom Americas

Los Angeles, CA • On-site

$75K - $85K/yr

Full-time

Posted 12 days ago

Job description

Position Title: IDC Customer Service Engineer

Location: Los Angeles

Description Summary:


Customer Service Engineer provides support for conducting maintenance operations to ensure the upholding of the company’s engineering policies and in support of the projects of customer local data center colocation build out along with custom-built IT network solutions. This role will provide 24/7 on-call service for the customer’s colocation deployment and connectivity and provide best in class troubleshooting.

Major Tasks & Responsibilities:


  • Analyze, monitor and maintain all underlying providers’ facility includes but not limited at HVAC, AC UPS, DC power plant and fire pre-action system.
  • Response for collaboration with data center provider to provide a colocation and associated network design to the customer.
  • Response for colocation implementation project management; including network connectivity.
  • Take lead for collaboration with customers for new deployment update and daily operation assistance.
  • Response to customer claim and Open ticket to related carriers or providers and track ticket status.
  • Analyze and process customer trouble ticket, carrier trouble ticket, and escalate ticket according to escalation procedure.
  • Service testing and delivery.


Essential Skills, Qualifications and Education Needed:


  • Master’s degree in computer science/engineering, information technology/systems, telecommunications, electrical engineering, or equivalents.
  • Solid knowledge of computer and telecommunication network.
  • Requires excellent communications skills both oral and written.
  • Strong organization skills and the ability to manage multiple priorities simultaneously with a strong understanding of interface technology.
  • Experience of transport and IP network is preferred.


Physical Requirements:


  • Must be able to lift and carry or otherwise move 50 pounds occasionally
  • Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
  • Must be able to respond quickly to equipment sounds and alarms.
  • Must be able to safely climb ladders while carrying up to 40 pounds.
  • Must be able to work in cold environments and on concrete floors.
  • Must be able to position oneself to work in confined spaces.