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Customer Service Engineer Jobs (NOW HIRING)

Human Castle

Customer Service Engineer

Tonawanda, NY · On-site

Customer Service Engineer Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer. This exciting role is a permanent-hire ...

Lumenis

Customer Service Engineer

San Francisco, CA · Remote

$39 - $40/hr

Type: Full-TimeTravel: 60%+We are seeking a skilled and motivated Customer Service Engineer to deliver on-site technical support, installation, and maintenance of advanced equipment. This role is ...

Human Castle LLC

Customer Service Engineer

Tonawanda, NY

$80K - $90K/yr

Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer . This exciting role is a permanent-hire position which comes with one of ...

Akima

Customer Service Engineer

San Antonio, TX · On-site

Customer Service Engineer We are seeking a highly motivated Customer Service Engineer in customer support, service management, or a related field. This role is ideal for a proactive problem-solver ...

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Customer Service Engineer information

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$39K

$78.6K

$108.5K

How much do customer service engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
More about Customer Service Engineer jobs
What cities are hiring for Customer Service Engineer jobs? Cities with the most Customer Service Engineer job openings:
What states have the most Customer Service Engineer jobs? States with the most job openings for Customer Service Engineer jobs include:
What job categories do people searching Customer Service Engineer jobs look for? The top searched job categories for Customer Service Engineer jobs are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Service Engineer

5 Star Global Recruitment Partners

Memphis, TN • On-site

Other

Posted 23 hours ago

Posted today

Job description

Customer Service Engineer

Memphis, Tennessee, United States Or refer someone Job Openings Customer Service Engineer

About the Job Customer Service Engineer

Experience

  • Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on CT, MR and PET machines strongly preferred.
  • Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
  • Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;

Duties & Responsibilities

  • Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
  • Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
  • Embrace new technology while leveraging core strengths in customer service and service support
  • Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
  • Continually build competence in providing technical assistance and support to our customers
  • Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
  • Responsible for installation of diagnostic imaging equipment for designated products in geographic region
  • Attend service training courses overseas and in the US as needed.

Requirements

This position is for a remote field service engineer.

The selected candidate must live in or near the posting location for this position.

Required Citizenship / Work Permit / Visa Status US Citizen / Green Card holder

Must-Haves CUSTOMER SERVICE MICROSOFT OFFICE;WINDOWS Min. 3+ years as service engineer. Multi-vendor experience on CT, MR. & PET machines. Possesses formal training

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