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Customer Service Engineer Jobs (NOW HIRING)

Vets2PM

Customer Service Engineer

Chicago, IL · On-site

$64K - $88K/yr

Customer Service Engineer (R-26395) Location: Chicago, Illinois Company: Siemens Healthineers Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring ...

Centella

Customer Service Engineer

Miami, FL

As a Customer Service Engineer (CSE) at Centella you interact with physicians, nurses, and technicians. The CSE is responsible for maintaining, installing, updating, and servicing GE and Philips ...

Human Castle LLC

Customer Service Engineer

Tonawanda, NY · On-site

$80K - $90K/yr

Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer . This exciting role is a permanent-hire position which comes with one of ...

Human Castle

Customer Service Engineer

Tonawanda, NY

Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer . This exciting role is a permanent-hire position which comes with one of ...

Kentro

Customer Service Engineer

San Antonio, TX

A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with ...

Kentro

Customer Service Engineer

San Antonio, TX

A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with ...

Kentro

Customer Service Engineer

Mountain Home, TN · On-site

A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with ...

Kentro

Customer Service Engineer

Johnson City, TN

A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with ...

Kentro

Customer Service Engineer

Mountain Home, TN · On-site

A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with ...

Kentro

Customer Service Engineer

San Antonio, TX · On-site

A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with ...

Kentro

Customer Service Engineer

Mountain Home, TN

A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with ...

Kentro

Customer Service Engineer

San Antonio, TX

A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with ...

IMRIS

Customer Service Engineer

Chaska, MN · On-site

$36 - $40/hr

The Customer Service Engineer (CSE) is a field-based, customer-facing role responsible for the installation, service, maintenance and modification of IMRIS's intraoperative imaging theatres at ...

IMRIS

Customer Service Engineer

Chaska, MN

The Customer Service Engineer (CSE) is a field-based, customer-facing role responsible for the installation, service, maintenance and modification of IMRIS's intraoperative imaging theatres at ...

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Customer Service Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do customer service engineer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer service engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

How much do customer engineers make?

Customer Service Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries, often supplemented with bonuses or overtime pay.

What are Customer Service Engineers?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a Customer Service Engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

How does a Customer Service Engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
More about Customer Service Engineer jobs
What cities are hiring for Customer Service Engineer jobs? Cities with the most Customer Service Engineer job openings:
What states have the most Customer Service Engineer jobs? States with the most job openings for Customer Service Engineer jobs include:
What job categories do people searching Customer Service Engineer jobs look for? The top searched job categories for Customer Service Engineer jobs are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Service Engineer

Human Castle

Tonawanda, NY

Other

Posted 10 days ago

Job description

Customer Service Engineer

Human Castle is supporting a global capital equipment manufacturing company in the acquisition of a Customer Service Engineer. This exciting role is a permanent-hire position which comes with one of the best benefits packages in the area and includes dual yearly bonuses.

Key Details:

  • Coordinate/support repairs and services of capital equipment valued in the multi-millions of dollars
  • Execute expertise on equipment and maintain vendor relationships
  • Spearhead equipment rebuild/refurbishment activities for clients
  • Work hand-in-hand with Strategic Account Managers
  • USE SAP to manage projects, materials, parts and more
  • Support global Customer Service teams
  • Support Business Development and Sales teams
  • Leading or supporting capital equipment upgrade projects
  • Handle warranty processing

Required:

  • Associate's Degree in Engineering or related
  • 2 years of experience in Engineering related field

Preferred:

  • Bachelor's Degree in Engineering or related
  • Experience supporting customers and clients

Company will NOT provide sponsorship now or in the future. U.S. Persons only apply.

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