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Customer Service Engineer Jobs in Tennessee (NOW HIRING)

Pacifica Continental

Service Engineer

Memphis, TN · On-site

Responsibilities Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone. To perform this job successfully, an ...

Supermicro

Service Engineer

Memphis, TN · On-site

$70K - $100K/yr

The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional ... Drive customer satisfaction through service excellence by leading preventive maintenance actions ...

Super Micro Computer

Service Engineer

Memphis, TN · On-site

$70K - $100K/yr

Supermicro is seeking a Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support ...

Super Micro Computer

Service Engineer

Memphis, TN · On-site

$70K - $100K/yr

Supermicro is seeking a Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support ...

Super Micro Computer

Service Engineer

Memphis, TN · On-site

$70K - $100K/yr

Supermicro is seeking a Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support ...

Rbm Services

Service Engineer

Oak Ridge, TN · On-site

Interact professionally with customers through on-site visits and telephone calls. * Work on ... Associate degree in electrical engineering technology with coursework in digital and analog ...

Rbm Services

Service Engineer

Oak Ridge, TN · On-site

Interact professionally with customers through on-site visits and telephone calls. * Work on ... Associate degree in electrical engineering technology with coursework in digital and analog ...

RBM Services

Service Engineer

Oak Ridge, TN

Interact professionally with customers through on-site visits and telephone calls. * Work on ... Associate degree in electrical engineering technology with coursework in digital and analog ...

RBM Services

Service Engineer

Oak Ridge, TN · On-site

Interact professionally with customers through on-site visits and telephone calls. * Work on ... Associate degree in electrical engineering technology with coursework in digital and analog ...

Kelly Services

Field Service Engineer

Memphis, TN · On-site

Digital Pathology Field Service Engineer About the Role We are looking for a highly skilled and customer-focused Field Service Engineer to support our cutting-edge digital pathology systems in ...

CSR Engineering

Civil Engineer

Pleasant View, TN · On-site

$100K/yr

CSR Engineering is seeking a highly motivated and experienced Civil Engineer to join one of our Tennessee office locations: Pleasant View or Shelbyville (possibly Lebanon). In this Civil Engineer ...

Orion Talent

Field Service Engineer

Nashville, TN · On-site

$85K/yr

Description As a Field Service Engineer, you will provide field service support to install, conduct ... Beyond customer service and support, you will be required to liaison between the field support team ...

CSR Engineering

Civil Engineer

Pleasant View, TN · On-site

Salary: $100,000 $140,000 per year (based on experience and licensure) CSR Engineering is seeking a highly motivated and experienced Civil Engineer to join one of our Tennessee office locations:

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All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Tennessee

Customer Service Engineer information

See Tennessee salary details

$35.4K

$71.3K

$98.5K

How much do customer service engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service engineer in Tennessee is $71,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $81,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Tennessee? For Customer Service Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Tennessee look for? The top searched job categories for Customer Service Engineer jobs in Tennessee are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,310 per year, or $34.3 per hour.

Service Engineer

Pacifica Continental

Memphis, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Job Details
  • Benefits: Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.
  • Report: Service Coordinator.
  • Schedule: Monday through Friday from 8:00 am to 5:00 pm.
  • Travelling: Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company).
  • Location: Memphis, Tennessee (Employee is expected to work at the Technical Center when not visiting customers).

Responsibilities
Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone. To perform this job successfully, an individual must be able to perform each of the essential functions above satisfactorily:
  • Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
  • Creating and updating documentation of technical information.
  • Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
  • Demonstrating a willingness to help others and be a team member; often working together with Customer Service Engineers.
  • Providing assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.
Requirements
  • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
  • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens, and controls are a PLUS.
  • Good verbal and written communication skills with exceptional customer service orientation.
  • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
  • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
  • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
  • Must be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.
  • Preferred: Bachelor's or Associate's Degree in a related field of study.
Work Environment
  • Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.
Physical Demands
  • Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.
  • Periodic: Operating power equipment, sitting at a desk, utilizing computers and phones.
  • Occasional: Lifting or moving up to 50 lbs.

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