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Customer Service Engineer Jobs in Tennessee (NOW HIRING)

Pacifica Continental

Service Engineer

Memphis, TN · On-site

Responsibilities Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone. To perform this job successfully, an ...

Support Revolution

Service Engineer

Memphis, TN · On-site

$70.30 - $100/hr

The Service Engineer is a critical part of post‑sales support and needs to demonstrate ... Drive customer satisfaction through service excellence by leading preventive maintenance actions ...

Supermicro

Service Engineer

Memphis, TN · On-site

$70K - $100K/yr

The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional ... Drive customer satisfaction through service excellence by leading preventive maintenance actions ...

Super Micro Computer

Service Engineer

Memphis, TN · On-site

$70K - $100K/yr

Supermicro is seeking a Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support ...

Rbm Services

Service Engineer

Oak Ridge, TN · On-site

Interact professionally with customers through on-site visits and telephone calls. * Work on ... Associate degree in electrical engineering technology with coursework in digital and analog ...

RBM Services

Service Engineer

Oak Ridge, TN

Interact professionally with customers through on-site visits and telephone calls. * Work on ... Associate degree in electrical engineering technology with coursework in digital and analog ...

RBM Services

Service Engineer

Oak Ridge, TN · On-site

Interact professionally with customers through on-site visits and telephone calls. * Work on ... Associate degree in electrical engineering technology with coursework in digital and analog ...

Mizuho OSI

Field Service Engineer

Memphis, TN · On-site

Interprets customers' needs and assigns the responsibility for problem resolution to the appropriate resource. The Field Service Engineer makes independent decisions pertaining to the operational ...

Mizuho OSI

Field Service Engineer

Memphis, TN

Interprets customers' needs and assigns the responsibility for problem resolution to the appropriate resource. The Field Service Engineer makes independent decisions pertaining to the operational ...

New

Mizuho OSI

Field Service Engineer

Memphis, TN · On-site

Interprets customers' needs and assigns the responsibility for problem resolution to the appropriate resource. The Field Service Engineer makes independent decisions pertaining to the operational ...

New

CSR Engineering

Civil Engineer

Pleasant View, TN · On-site

$100K/yr

CSR Engineering is seeking a highly motivated and experienced Civil Engineer to join one of our Tennessee office locations: Pleasant View or Shelbyville (possibly Lebanon). In this Civil Engineer ...

Veterans Prime, Inc.

Field Service Engineer

Nashville, TN · On-site

$80K - $100K/yr

Field Service Engineer - CNC & Industrial Machinery Compensation: $80,000-$100,000 + Benefits Type ... Conduct on-site training for customer operators on machine function, maintenance, and safety.

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All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Tennessee

Customer Service Engineer information

See Tennessee salary details

$35.4K

$71.3K

$98.5K

How much do customer service engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service engineer in Tennessee is $71,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $81,700.00 per year, depending on experience, location, and employer.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

How much do customer service engineers make?

Customer Service Engineers typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical or complex service environments.

What are popular job titles related to Customer Service Engineer jobs in Tennessee?

For Customer Service Engineer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Service Engineer jobs in Tennessee look for?

The top searched job categories for Customer Service Engineer jobs in Tennessee are:

Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $71,310 per year, or $34.3 per hour.

Customer Service Engineer

5 Star Global Recruitment Partners

Memphis, TN • On-site

Other

Posted 11 days ago

Job description

Customer Service Engineer

Memphis, Tennessee, United States Or refer someone Job Openings Customer Service Engineer

About the Job Customer Service Engineer

Experience

  • Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on CT, MR and PET machines strongly preferred.
  • Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
  • Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;

Duties & Responsibilities

  • Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
  • Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
  • Embrace new technology while leveraging core strengths in customer service and service support
  • Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
  • Continually build competence in providing technical assistance and support to our customers
  • Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
  • Responsible for installation of diagnostic imaging equipment for designated products in geographic region
  • Attend service training courses overseas and in the US as needed.

Requirements

This position is for a remote field service engineer.

The selected candidate must live in or near the posting location for this position.

Required Citizenship / Work Permit / Visa Status US Citizen / Green Card holder

Must-Haves CUSTOMER SERVICE MICROSOFT OFFICE;WINDOWS Min. 3+ years as service engineer. Multi-vendor experience on CT, MR. & PET machines. Possesses formal training

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