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How much do remote service engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote service engineer in Tennessee is $36.69, according to ZipRecruiter salary data. Most workers in this role earn between $29.23 and $41.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Service Engineer position, and why are they important?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a Remote Service Engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What is a Remote Service Engineer job?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

What are the most commonly searched types of Service Engineer jobs in Tennessee? The most popular types of Service Engineer jobs in Tennessee are:
What are popular job titles related to Remote Service Engineer jobs in Tennessee? For Remote Service Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Service Engineer jobs in Tennessee look for? The top searched job categories for Remote Service Engineer jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Service Engineer jobs? Cities in Tennessee with the most Remote Service Engineer job openings:
Remote Service Engineer jobs near you
Infographic showing various Remote Service Engineer job openings in Tennessee as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $76,320 per year, or $36.7 per hour.
Technician Remote Service

Technician Remote Service

National Seating & Mobility

Franklin, TN • On-site, Remote

Full-time

Retirement

Posted 19 days ago

National Seating & Mobility rating

7.6

Company rating: 7.6 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

62nd of 728 rated retailers

Job description

Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.
Duties and Responsibilities / Essential Functions:
Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms.
General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling.
Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment.
Schedule field support technicians when diagnostics cannot be completely evaluated remotely.
Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding.
Performs data entry of all pertinent information including scanning documentation received, filing documents and folders.
Completes follow up phone calls efficiently and professionally.
Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel.
Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired.
Completes Remote Service Technician standard training curriculums.
Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies:
Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices.
Ability to work in a fast-paced environment and manage multiple priorities.
#NSMT1
#indt
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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