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Remote Service Engineer Jobs (NOW HIRING)

IPG Photonics

Sr Field Service Engineer

Tempe, AZ · On-site +1

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading ... Provide remote service and visual support as required to ensure optimal product performance

Glaukos

Field Service Engineer III

San Clemente, CA · Remote

GLAUKOS - FIELD SERVICE ENGINEER (South Central-Remote) How will you make an impact? The Field Service Engineer III is a technical expert capable of providing advanced support in the installation ...

Glaukos

Field Service Engineer III

San Clemente, CA · Remote

GLAUKOS - FIELD SERVICE ENGINEER (South Central-Remote) How will you make an impact? The Field Service Engineer III is a technical expert capable of providing advanced support in the installation ...

Matthey

Technical Service Engineer

Chicago, IL · On-site +1

$130K - $135K/yr

United States (Remote with 30-50% regional travel) At Johnson Matthey, your work will matter. As a Senior Technical Service Engineer,you'lljoin a world leader in platinum group metals with over 200 ...

TOFFLON USA LLC

Be Seen First

Field Service Engineer

Springfield, NJ · Remote

$80K - $100K/yr

The Field Service Engineer will work closely with customers to ensure equipment operates ... This is a hybrid role, primarily remote from a home office, with occasional work expected at our ...

Cyngn

Field Service Engineer

Mountain View, CA · On-site +1

Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues ... Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting. * Strong hands ...

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How much do remote service engineer jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Service Engineer position, and why are they important?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a Remote Service Engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What is a Remote Service Engineer job?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

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Remote Service Engineer jobs near you
Infographic showing various Remote Service Engineer job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.
Sr Field Service Engineer

Sr Field Service Engineer

IPG Photonics

Tempe, AZ • On-site, Remote

Full-time

Posted 20 days ago

IPG Photonics rating

8.2

Company rating: 8.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

95th of 417 rated machine equipment manufacturers

Job description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.
Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society.
Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.
IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers.
IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions.
The Field Service Engineer is responsible for ensuring maximum productivity by keeping customer's equipment in optimum working condition. The Field Service Engineer will also provide technical support and troubleshooting for customers and company personnel.
  • Perform on-site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems in a professional manner.
  • Coordinating with the IPG factory technical support team and product engineers, you will troubleshoot and diagnose product issues directly with customers. This may at times be remote sessions with customers.
  • Provide remote service and visual support as required to ensure optimal product performance
  • Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas
  • Support sales related activities and customer communication as needed
  • Provide preventative maintenance recommendations.
  • Performs other related work and special projects

Education:
  • Two-year degree.
  • Associate's degree, technical certificate/degree, or technical equivalent
  • 3-5 years of laser, photonics or other sophisticated capital equipment field service experience

Experience:
  • Two years' extensive diagnostics experience - debugging, troubleshooting integrated components and systems specifically in the areas of computer controlled electro-mechanical and electronic equipment is required.
  • An equivalent combination of education and experience may be considered.

Required Abilities:
  • Basic troubleshooting skills
  • Microsoft Office
  • Good interpersonal skills
  • Excellent customer service skills
  • Team player
  • Problem solving skills related to electronic/electrical, mechanical, software, and/or photonics products
  • Technical reading, writing, and schematics comprehension experience
  • Command of the verbal and written English language
  • Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
  • A highly functional individual both independently and within a team environment

Travel:
  • Up to 80% of travel may be required depending upon customer needs. May include weekends at times.
  • Valid driver's license required

Physical Requirements:
  • Ability to lift and carry up to 50 pounds
  • Ability to work on a ladder safely

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