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Remote Service Engineer Jobs in West Virginia (NOW HIRING)

SHI GmbH

$51.50 - $69/hr

Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor ... Ability to work effectively in a remote, camera-on environment Other Requirements * Bachelor ...

SHI GmbH

$51.50 - $69/hr

Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor ... Ability to work effectively in a remote, camera-on environment Other Requirements * Bachelor ...

RMS Energy

Support field service personnel and maintain documentation aligned with client specifications ... Remote

Engineering

Methodology Engineer

Charleston, WV · Remote

Engineering Industries eXcellence is seeking a 100% remote/WFH Methodology Engineer to join our ... Strong customer service orientation & passion for execution. * Strong interpersonal and oral ...

New

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Establish operational standards, support models, service-level objectives (SLOs), and platform ...

SHI GmbH

Managed Services Engineer - Azure

Charleston, WV · Remote

$54.25 - $72.50/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor ...

Experian

We operate across a range of markets, from financial services to healthcare, automotive ... Overview We are looking for a Staff Software Engineer to lead the delivery of high-throughput ...

McKinstry

$36.26 - $56.83/hr

Pet insurance * "Building Good" paid community service time * Learning and advancement ... McKinstry Moves onsite gyms or reimbursement for remote workers See benefit plan documents for ...

Experian

We operate across a range of markets, from financial services to healthcare, automotive ... As a Senior Sales Engineer , you will work with Sales, Client Services, and Product Management ...

Farnsworth Group

Sr. Structural Engineer

$93K - $126K/yr

... services. Job Posting Locations: Remote What You'll Do: * Perform structural analysis and design ... Professional Engineer (PE) or Structural Engineer (SE) licensure preferred * Experience with design ...

GDIT

Analytics Engineer

WV · On-site +1

$127K - $172K/yr

This position is fully remote and requires a Public Trust (or the ability to obtain it). US ... self-service analytics, and advanced data science use cases. * Implement CI/CD practices using ...

New

Experian

$100K - $136K/yr

We operate across a range of markets, from financial services to healthcare, automotive ... This is a Remote position. You will report to the Director of IGA. You will have opportunity to:

nLine

Contribute to backend development and integration of auxiliary services (surveys capture ... Ability to work independently and collaboratively in a small team, remote environment * Passion for ...

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How much do remote service engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote service engineer in West Virginia is $31.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.95 and $35.34 per hour, depending on experience, location, and employer.

What is a remote service engineer?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

What are the key skills and qualifications needed to thrive as a remote service engineer?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a remote service engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What are popular job titles related to Remote Service Engineer jobs in West Virginia?

For Remote Service Engineer jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Service Engineer jobs in West Virginia look for?

The top searched job categories for Remote Service Engineer jobs in West Virginia are:

Remote Service Engineer jobs near you

Field Service Engineer III (Resident Site - Morgantown, WV) (Chromatography & MS)

Thermo Fisher Scientific

Morgantown, WV • On-site, Remote

Full-time

Re-posted 9 days ago

Thermo Fisher Scientific rating

7.8

Company rating: 7.8 out of 10

Based on 428 frontline employees who took The Breakroom Quiz

175th of 544 rated manufacturers

Job description

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
About Thermo Fisher Scientific
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and helping find cures for cancer.
Position Summary
Thermo Fisher Scientific is seeking an experienced Field Service Engineer III to provide dedicated, onsite support at our customer's facility in Morgantown, WV. In this resident engineer role, you will serve as the primary technical resource responsible for maintaining, troubleshooting, repairing, calibrating, and optimizing sophisticated analytical and microscopy instrumentation.
Working directly alongside customer scientists, researchers, and laboratory personnel, you will ensure maximum instrument uptime through preventive maintenance, rapid issue resolution, and proactive technical support. This position offers the opportunity to become a trusted advisor to the customer while collaborating closely with Thermo Fisher Scientific engineering and technical support teams.
Although this is a resident on-site position, occasional travel (less than 50%) may be required for training, meetings, or to support other customer locations when needed.
Key Responsibilities
  • Serve as the primary onsite Field Service Engineer supporting the customer's laboratory operations.
  • Install, maintain, troubleshoot, repair, calibrate, and validate advanced analytical and microscopy instrumentation.
  • Perform scheduled preventive maintenance to maximize instrument reliability and performance.
  • Diagnose and resolve complex hardware, software, vacuum, electronic, and electro-mechanical issues.
  • Collaborate with remote technical support, engineering, and product specialists to resolve advanced technical challenges.
  • Develop strong customer relationships through exceptional service and technical expertise.
  • Train customer personnel on proper instrument operation, maintenance, and best practices.
  • Maintain accurate service documentation, maintenance records, and reporting within company systems.
  • Ensure compliance with all safety policies, laboratory protocols, and customer site requirements.
  • Support continuous improvement initiatives and share technical knowledge with teammates.

Minimum Qualifications
  • Advanced Degree and 3+ years of experience, or Bachelor's Degree and 5+ years of experience operating, installing, troubleshooting, repairing, and/or calibrating sophisticated analytical instrumentation, e.g. mass spectrometry, liquid chromatography, and ion chromatography systems.
  • Degree in Electronics, Physics, Engineering, Computer Science, Chemistry, or another related technical discipline preferred.
  • Demonstrated expertise working with:
    • Ultra-high vacuum (UHV) systems
    • High-voltage electronics
    • Complex electro-mechanical systems
  • Strong hardware and software troubleshooting skills.
  • Ability to read and interpret technical documentation, electrical schematics, and engineering drawings.
  • Proficiency with Windows operating systems, networking fundamentals, and standard business software.
  • Excellent customer service, communication, and relationship-building skills.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Valid driver's license.
  • Ability to travel up to 50% as business needs require (typically significantly less for this resident position).
  • Ability to lift up to 50 pounds and work safely in laboratory and cleanroom environments.
  • Willingness to participate in ongoing technical training and certification programs.

Preferred Qualifications
  • Previous experience supporting electron microscopy, spectroscopy, or other advanced analytical instrumentation.
  • Experience mentoring or training junior engineers or laboratory personnel.
  • Strong organizational and time management skills in a customer-facing environment.
  • Additional language proficiency is a plus.

What You'll Bring
  • Passion for solving complex technical challenges.
  • Commitment to delivering exceptional customer experiences.
  • Strong analytical and diagnostic skills.
  • A collaborative mindset with the ability to build long-term customer partnerships.
  • Dedication to safety, quality, and continuous learning.

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