Service Engineer Jobs (NOW HIRING)

Our M&E team has earned the FAA's prestigious Diamond Award for almost 20 consecutive years -- the only major carrier to receive the award for as many years, and the most of any airline. From our parts warehouse to the maintenance hangar, our Ready, SAFE, Go; mindset prioritizes safety in all that we do -- for our guests and coworkers. If you share our values to safety and excellence, we want to hear from you. 

The Service Engineer provides technical engineering support for the maintenance of Horizon Air's aircraft for their specialty area or in support of specific ATA (Air Transport Association) chapters. As an individual contributor, this role, as part of the Engineering department, works with a team to establish process improvements for preventative aircraft maintenance procedures and reliability which support operational performance goals in the interest of safety, cost reduction, and fleet maintenance. This role requires an unwavering commitment to safety and compliance, and the ability to work in a fast-paced and dynamic environment.  

Entry level - Associate Service Engineer 

• Under the direction of the manager, develop repair, alteration, and maintenance specifications and provide engineering assistance to all stakeholder teams. 
• Prepare and issue Engineering Orders (EO), Fleet Campaign Directives (FCD) and Engineering Authorizations (EA) for accomplishment by the applicable maintenance department, ensuring that these documents follow all regulatory and company requirements. 
• Provide input into preventative maintenance procedures and reliability improvements in the interest of safety, cost reduction, and fleet performance improvements. 
• Provide technical expertise to Maintenance Control and technicians on AOG or problematic aircraft. 
• Provide engineering assistance to stakeholders through analysis of aircraft in-service difficulties. 
• Review OEM and regulatory documents and make recommendations for implementation. 
• Monitor out-of-service aircraft, delay reports, watch items, and minimum equipment list (MELs) for any follow up corrective action. 
• Make recommendations for certain ATA chapters to the subject matter expert. 
• Become familiar with part interchangeability and configuration. 
• Become familiar with relevant FAA 14 CFR regulations. 

Intermediate level - Service Engineer 

In addition to Entry Level:

• Analyze data to develop project plans for accomplishment of fleet reliability initiatives, including business case proposals for financial approval of expenditures.  
• Liaise with Inflight, Flight Ops, Planning, Materials and Maintenance departments to accomplish project plans. 
• Develop presentations for the monthly Reliability Review Board. 
• Validate project plans on-site with maintenance technicians to ensure work instructions are clear and accurate. Assume full ownership of assigned project plan. 
• Research and analyze technical data and modify existing company technical data, as required. 
• Review monthly reliability report for long term reliability trends and develop corrective action plan. 
• Collaborate with other airline departments when engineering action is requested. 

Advanced level - Senior Service Engineer 

In addition to Entry and Intermediate level:

• Is considered owner of assigned ATA chapters as subject matter expert. 
• Serve as a mentor to newer employees. 
• Consider the strategic connections between assigned areas and other related elements in execution of duties. 
• May be assigned as an owner to supplemental programs with the expectation to work directly with regulatory authorities and industry working groups to achieve goals. 
• Serve as a representative of the company at industry activities, steering committees, and may act directly to promote the goals of the Engineering organization. 

Required  

Entry level - Associate Service Engineer 

• Bachelor's degree with a focus in aerospace, mechanical engineering or related engineering discipline, or two years of engineering or related experience, or four years of aircraft maintenance experience, in lieu of the degree. 
• An uncompromising commitment to safety and compliance. 
• Ability to learn Horizon Air maintenance and project & change management systems. 
• Strong analytical and complex problem-solving ability, particularly in identifying fleet issues and trends. 
• Ability to meet assigned project deadlines with self-directed decision-making confidence. 
• Excellent communication (e.g., verbal, written, and listening), presentation, and interpersonal skills with the ability to produce clear and concise documentation. 
• Detail-oriented and highly organized with ability to multi-task and work independently with self-directed and decision-making confidence and limited guidance in fast paced environment. 
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). 
• Team player with demonstrated internal customer service skills. 
• Valid passport and ability to travel as needed for work related activities. 
• High school diploma or equivalent. 
• Minimum age of 18. 
• Must be authorized to work in the U.S. 

Intermediate level - Service Engineer 

In addition to Entry level requirements having been met: 

• 2 years of aviation engineering experience or relevant engineering experience; or 4 years of aircraft maintenance experience.   

Advanced level - Senior Service Engineer 

In addition to Entry level requirements having been met: 

• 4 years of aviation engineering experience or relevant engineering experience; or 8 years of aircraft maintenance experience. 

Preferred - All Levels 

• Knowledge of Federal Aviation Administration (FAA) regulations, operating policies, and procedures. 
• Working knowledge of Aviation safety standards and safe operating practices, Code of Federal Regulations (CFRs), and all appropriate maintenance and airworthiness requirements of CFR Parts 1, 21, 25, 43, 45, 47, 65, 91, 119 and 121. 
• Prior airline or aircraft manufacturer experience. 
• Trax experience. 

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Associate Service Engineer: $59,650 - $83,500

Service Engineer: $71,900 - $107,850

Sr. Service Engineer: $90,950 - $136,450

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA").  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.