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Service Engineer Jobs in Rochester, NY (NOW HIRING)

DMG MORI USA, INC

Service Engineer

Rochester, NY · On-site

$83K/yr

Title: Service Engineer Reports to : Service Expert Coordinator Location : DMG MORI TC Hours : Monday through Friday, 8:00am to 5:00pm Classification : Non Exempt Travel : 50% Annual Base Salary ...

Jenoptik

Service Engineer

Rochester, NY

Provide product demonstrations and support engineering center testing and measurement services. * Identify customer's needs and sales opportunities and suggest technical solutions for optical ...

Progressive Machine and Design LLC

Be Seen First

Service Engineer

Victor, NY · On-site

$40 - $50/hr

PMD is launching a brand-new Service Department in Victor, NY, and we're looking for hands-on Field Service Engineers to help shape it. You'll be part of the core team building the service business ...

New

Jenoptik

Service Engineer

Rochester, NY · On-site

Provide product demonstrations and support engineering center testing and measurement services. * Identify customer's needs and sales opportunities and suggest technical solutions for optical ...

Ametek

Field Service Engineer

Rochester, NY

The Field Service Engineer is responsible for providing customers with technical support related to the application and use of our products. They also provide solutions to technical concerns on the ...

Ametek

Field Service Engineer

Rochester, NY · On-site

The Field Service Engineer is responsible for providing customers with technical support related to the application and use of our products. They also provide solutions to technical concerns on the ...

AMETEK, Inc.

Field Service Engineer

Rochester, NY · On-site

$70 - $90/hr

The Field Service Engineer is responsible for providing customers with technical support related to the application and use of our products. They also provide solutions to technical concerns on the ...

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Service Engineer information

See Rochester, NY salary details

$19

$39

$65

How much do service engineer jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for service engineer in Rochester, NY is $39.91, according to ZipRecruiter salary data. Most workers in this role earn between $31.78 and $45.10 per hour, depending on experience, location, and employer.

What is a service engineer?

A service engineer, also called a field service engineer, installs, repairs, and maintains equipment for clients. As a service engineer, you are the face of your company, traveling on-site to troubleshoot the issues your client has with the machinery. Depending on where your client is located, you may work in offices, factories, or health care facilities; indoor or outdoor areas; locally or overseas. You may specialize in a particular industry or type of equipment, but you need to have broad knowledge of mechanical, electrical, and technological principles. Service engineers may also collaborate with design teams to configure the proper machinery to fit each client’s needs and train employees in the organization to use the equipment.

What is a service engineer?

A Service Engineer is a technical professional responsible for installing, maintaining, troubleshooting, and repairing equipment or systems for clients or customers. They often work in fields such as manufacturing, IT, healthcare, or engineering, ensuring that machinery or technology operates efficiently and reliably. Service Engineers may provide on-site or remote support, perform routine inspections, and offer technical guidance to users. Their work helps minimize downtime and keeps critical systems functioning smoothly.

What are the key skills and qualifications needed to thrive as a service engineer, and why are they important?

To thrive as a Service Engineer, you need a solid background in engineering principles, troubleshooting, and problem-solving, usually supported by a degree in engineering or a related technical field. Familiarity with diagnostic tools, maintenance management systems, and relevant certifications such as CompTIA A+ or manufacturer-specific training is often required. Strong communication, customer service orientation, and the ability to work independently help distinguish top performers in this role. These competencies ensure efficient technical support, high customer satisfaction, and reliable equipment performance.

What are some common challenges service engineers face when working on-site at client locations?

Service Engineers often encounter challenges such as diagnosing unfamiliar equipment issues quickly, adapting to various client environments, and managing multiple service requests simultaneously. Working on-site may require strong communication skills to explain technical solutions to non-technical clients and to collaborate effectively with client staff. Additionally, Service Engineers must be resourceful and flexible, as they may need to troubleshoot problems with limited tools or information, all while maintaining a professional and customer-focused attitude.

What is the difference between Service Engineer vs Maintenance Technician?

AspectService EngineerMaintenance Technician
Required CredentialsTypically technical degrees or certifications, such as HVAC, electrical, or mechanical certificationsVocational training or certifications in specific maintenance skills
Work EnvironmentCustomer sites, industrial facilities, or client locationsFactories, plants, or facility maintenance areas
Employer & Industry UsageManufacturing, HVAC, electronics, and industrial sectorsManufacturing plants, facilities management, and equipment maintenance
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsJob duties, skills, and career path differences

While both Service Engineers and Maintenance Technicians work in technical environments, Service Engineers often focus on installing, troubleshooting, and servicing equipment at client sites, requiring broader technical certifications. Maintenance Technicians primarily perform routine maintenance and repairs within facilities. The roles overlap in technical skills but differ in scope and work setting.

Do field service engineers need a degree?

Field service engineers typically do not require a college degree but often need technical training, certifications, or vocational education related to their specific industry or equipment. Practical experience, problem-solving skills, and knowledge of tools and systems are highly valued in this role.

What is the career path for a service engineer?

A service engineer typically starts in entry-level technical roles, gaining experience in troubleshooting and maintenance. With experience and additional certifications, they can advance to senior technician, technical supervisor, or management positions, and may specialize in areas such as automation, systems integration, or project management.
More about Service Engineer jobs

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For Service Engineer jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Service Engineer jobs in Rochester, NY look for?

The top searched job categories for Service Engineer jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Service Engineer jobs?

Cities near Rochester, NY with the most Service Engineer job openings:

Service Engineer jobs near you
Infographic showing various Service Engineer job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $82,968 per year, or $39.9 per hour.

Service Engineer

Rochester, NY • On-site

DMG MORI USA, INC
Machinery Manufacturing • 501 - 1,000 employees
Learn more about DMG MORI USA, INCexternal

$83K/yr

Full-time

Re-posted 14 days ago

Job description


Title: Service Engineer

Reports to: Service Expert Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 50%

Annual Base Salary Range: $83k+ (variance in base salary offer will depend on experience level/skill set)

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.  

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

  • Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
  • Creating and updating documentation of technical information.  
  • Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
  • Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
  • Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
  • Other duties as assigned.

Minimum Requirements: 

  • Bachelors or Associates Degree in technical related field of study preferred.
  • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
  • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
  • Good verbal and written communication skills with exceptional customer service orientation.
  • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
  • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
  • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook. 
  • Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
  • Minimum of 50% travel in multi-state region; drive or fly depending on distance.  Employee is expected to work at the Technical Center when not visiting customers.


Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office. 



Physical Demands: 

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs. 


We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening



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