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Regional Service Engineer Jobs (NOW HIRING)

Orthoscan, Inc.

Field Service Engineer I

Cleveland, OH · On-site

$70K - $78K/yr

The Field Service Engineer reports to the Regional Service Manager and is a field-based, customer-facing role that is responsible for proper installs, troubleshooting issues, and for maintaining ...

Orthoscan, Inc.

Field Service Engineer I

New Orleans, LA · On-site +1

$70K - $78K/yr

The Field Service Engineer reports to the Regional Service Manager and is a field-based, customer-facing role that is responsible for proper installs, troubleshooting issues, and for maintaining ...

Ziehm Orthoscan

Field Service Engineer I

Cleveland, OH

$70K - $78K/yr

The Field Service Engineer reports to the Regional Service Manager and is a field-based, customer-facing role that is responsible for proper installs, troubleshooting issues, and for maintaining ...

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How much do regional service engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for regional service engineer in the United States is $102,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What is a regional service engineer?

Regional Service Engineers are technical professionals responsible for installing, maintaining, and repairing equipment or systems within a specific geographic region. They often travel to customer sites to provide on-site support, troubleshoot complex issues, and ensure optimal equipment performance. In addition to technical expertise, they serve as a key point of contact between the company and clients, offering training and guidance on the use of products. Their role is vital in ensuring customer satisfaction and minimizing equipment downtime.

What are some typical challenges a regional service engineer faces when supporting clients across multiple locations?

Regional Service Engineers often encounter challenges such as managing travel schedules to service multiple client sites, adapting quickly to different equipment or facility setups, and providing timely technical support despite geographical distances. Strong organizational skills and proactive communication are essential to coordinate with both clients and internal teams efficiently. Additionally, balancing hands-on technical work with thorough documentation and customer training is a common part of the role.

What are the key skills and qualifications needed to thrive as a regional service engineer, and why are they important?

To thrive as a Regional Service Engineer, you need strong technical expertise in mechanical and electrical systems, a relevant engineering degree or certification, and hands-on troubleshooting experience. Familiarity with diagnostic tools, maintenance management software, and industry-specific equipment is typically required. Excellent problem-solving skills, clear communication, and a customer-focused mindset are essential soft skills for this role. These skills ensure efficient equipment uptime, satisfied clients, and reliable technical support across the assigned region.

What cities are hiring for Regional Service Engineer jobs?

Cities with the most Regional Service Engineer job openings:

What are the most commonly searched types of Service Engineer jobs?

The most popular types of Service Engineer jobs are:

What states have the most Regional Service Engineer jobs?

States with the most job openings for Regional Service Engineer jobs include:

Regional Service Engineer jobs near you
Infographic showing various Regional Service Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,446 per year, or $49.3 per hour.

Regional Service Manager

Littleton, MA • Remote

Peak Technologies
IT Services • 501 - 1,000 employees
Learn more about Peak Technologiesexternal

Full-time

Re-posted 13 days ago

Job description

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE: 
As a Regional Service Manager (RSM), you are responsible for the overall performance, effectiveness, and customer experience of your assigned region. You will lead a team of approximately 10-15 Customer Service Engineers and coordinate third-party service resources as needed to ensure successful service delivery. Utilizing operational data, performance metrics, and customer feedback, you will drive continuous improvement, operational efficiency, employee development, and customer satisfaction. The RSM is expected to operate with a strong sense of ownership and accountability, managing their region as a business within the business while supporting company growth objectives and service excellence standards.
KEY ACCOUNTABILITIES: 
  • Manage, coach, and develop a team of approximately 10-15 geographically dispersed Customer Service Engineers while coordinating third-party service resources as required to meet customer and business needs.
  • Identify opportunities for service growth and support sales initiatives through customer engagement, service recommendations, and collaboration with sales teams.
  • Maintain ownership of regional service performance, including customer satisfaction, SLA achievement, technician productivity, utilization, expense management, and operational efficiency.
  • Utilize service management systems, reporting tools, and operational metrics to monitor regional performance, identify improvement opportunities, and drive corrective actions when necessary.
  • Ensure adherence to company processes, field service software requirements, safety standards, and service delivery best practices across all direct and contracted resources operating within the region.

TYPICAL PERFORMANCE TARGETS: 
SERVICE DELIVERY: 
  • SLA compliance.
  • First-time fix rate.
  • Customer satisfaction.
  • Escalation management.
OPERATIONAL PERFORMANCE: 
  • Technician utilization.
  • Schedule effectiveness.
  • Overtime management.
  • Travel and operating expense control.
PEOPLE LEADERSHIP: 
  • Employee retention.
  • Training completion.
  • Technician development.
  • Safety performance.
CONTINUOUS IMPROVEMENT: 
  • Process improvement initiatives.
  • Service software compliance.
  • Operational efficiency gains.

SUPERVISION: 
Role involves management of approximately 10-15 direct reports, including geographically dispersed Customer Service Engineers and coordination of third-party service resources as needed. Frequent regional travel up to 50% is required to support employee development, operational consistency, customer engagements, and regional business needs.
Travel may also be required to Peak locations, customer sites, and vendor locations.

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.