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Field Service Engineer

Location: Minneapolis, MN (Regional Coverage)

Type: Full-Time | On-Site & Field-Based

Travel: Approximately 50% overnight travel (weekday)

Schedule: Monday–Friday

Pay: $105,000+ depending on experience

Support Advanced Engineered Systems for World-Class Customers

LACO Technologies is seeking an experienced Field Service Engineer in the Minneapolis area to support our customers. We are looking for someone passionate about providing superior customer support and service with a proven history of problem-solving. As a Field Service Engineer, you will be responsible for meeting the daily service maintenance and repair needs of our customers’ equipment. We need someone who can establish and maintain strong business relationships with our customers and vendors. You will be LACO’s representative to our customers performing warranty and service on their equipment.

LACO Technologies is a leading manufacturer of custom vacuum and leak testing systems used in mission-critical applications across Aerospace, Automotive, Medical/Pharmaceutical, and advanced manufacturing industries.

Our customers include SpaceX, Lockheed Martin, Apple, Google, Tesla, BioFire, and other world-class organizations. Each system we build is engineered to specific customer requirements, providing continuous technical challenges and opportunities.

Why This Role Matters

As a Field Service Engineer, you serve as LACO’s primary technical representative at customer sites. Your work directly impacts system performance, customer satisfaction, and long-term partnerships.

Position Overview

The Field Service Engineer is responsible for on-site and remote service support including troubleshooting, maintenance, preventative maintenance, commissioning support, and warranty service for LACO equipment.

Key Responsibilities

- Perform troubleshooting, maintenance, and repair of customer equipment on-site and remotely

- Complete preventative maintenance activities and approved field modifications

- Support startup and commissioning of custom-engineered systems

- Maintain accurate service documentation, reports, and service logs

- Communicate directly with customers to ensure clear expectations and resolution

- Maintain tools and calibrated test equipment

- Support complex mechanical, electrical, and automation-based projects

- Comply with all safety, quality, and electrical standards

Technical Environment

- Custom vacuum systems and leak detection instruments

- Mechanical, electrical, and pneumatic subsystems

- Automated systems, sensors, and digital I/O

- Electrical standards including NFPA 79

What Success Looks Like (90 / 6 / 12 Months)

First 90 Days:

- Complete onboarding, safety training, and systems overview

- Shadow service activities and learn LACO equipment

- Begin supporting service work with guidance

Six Months:

- Independently troubleshoot and service customer equipment

- Manage field communications and customer expectations

- Support commissioning and complex service calls

Twelve Months:

- Serve as a trusted technical partner to customers

- Independently resolve complex service issues

- Provide feedback to engineering and service leadership

Qualifications

Required:

- Bachelor’s degree in mechanical engineering, electrical engineering, or equivalent military experience

- Minimum 5 years of engineering and field service experience

- Experience diagnosing mechanical and electromechanical systems

- Strong analytical and troubleshooting skills

- Comfortable with face-to-face customer interactions

- U.S. Citizenship required

Preferred:

- Experience with vacuum systems or leak detection equipment

- PLC and HMI experience (Allen-Bradley preferred)

- Experience with automated systems, sensors, and digital I/O

- Pneumatic design and industrial automation experience

- Experience with BOMs and ERP systems

- Familiarity with SolidWorks or other 3D CAD software

Who Thrives at LACO

- Engineers who enjoy hands-on problem solving

- Professionals who value technical accuracy and customer trust

- Self-directed individuals comfortable with autonomy

- Team-oriented professionals who prioritize safety and quality

- Individuals who enjoy variety and custom-engineered systems

Working Conditions

- Indoor, climate-controlled work environments

- Standing for extended periods as required

- Approximately 50% overnight weekday travel

Compensation and Benefits

- Pay: $105,000+ depending on experience

- Medical, Dental, and Vision insurance

- Short-term disability and life insurance

- 401(k) with company match

- Paid holidays and paid time off

- Tuition reimbursement and continuing education opportunities

Equal Opportunity Employer

LACO Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.