ZipRecruiter

Log In

2

Remote Service Engineer Jobs (NOW HIRING)

TOFFLON USA LLC

Be Seen First

Field Service Engineer

Springfield, NJ · Remote

$80K - $100K/yr

The Field Service Engineer will work closely with customers to ensure equipment operates ... This is a hybrid role, primarily remote from a home office, with occasional work expected at our ...

Cyngn

Field Service Engineer

Mountain View, CA · On-site +1

Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues ... Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting. * Strong hands ...

SPT Labtech

Field Service Engineer

Baltimore, MD · Remote

Providing remote telephone assistance. * Being available to travel at short notice in order to support other Field Service Engineers when needed. * Timely completion of all required documentation.

SPT Labtech

Field Service Engineer

Chicago, IL · On-site +1

Providing remote telephone assistance. * Being available to travel at short notice in order to support other Field Service Engineers when needed. * Timely completion of all required documentation.

SPT Labtech

Field Service Engineer

Baltimore, MD · Remote

Providing remote telephone assistance. * Being available to travel at short notice in order to support other Field Service Engineers when needed. * Timely completion of all required documentation.

Flex

Field Service Engineer (Arizona area)

OR · Remote

$32.55 - $44.76/hr

Reporting to the Director, Field Applications the Field Service Engineer (Arizona area Remote). is responsible for providing service and support at customer sites located throughout their assigned ...

SPT Labtech

Field Service Engineer

Chicago, IL · On-site +1

Providing remote telephone assistance. * Being available to travel at short notice in order to support other Field Service Engineers when needed. * Timely completion of all required documentation.

SPT Labtech

Field Service Engineer

Baltimore, MD · On-site +1

Providing remote telephone assistance. * Being available to travel at short notice in order to support other Field Service Engineers when needed. * Timely completion of all required documentation.

Thermo Fisher Scientific

Field Service Engineer

NJ · Remote

This is a remote, field-based position that requires extensive travel throughout New Jersey. Relocation assistance is NOT provided. How will you make an impact? Field Service Engineers (FSEs) provide ...

SPT Labtech

Field Service Engineer

Chicago, IL · Remote

Providing remote telephone assistance. * Being available to travel at short notice in order to support other Field Service Engineers when needed. * Timely completion of all required documentation.

Flex Ltd

Field Service Engineer (Arizona area)

OR · Remote

$32.55 - $44.76/hr

Reporting to the Director, Field Applications the Field Service Engineer (Arizona area Remote). is responsible for providing service and support at customer sites located throughout their assigned ...

Moog, Inc.

Senior Field Service Engineer

Buffalo, NY · On-site +1

Fully Remote - Buffalo, NY Moog is seeking an experienced Senior Field Service Engineer to support the installation, commissioning, maintenance, and ongoing operation of sophisticated electronic ...

Opentrons

$90K - $100K/yr

Field Service Engineer II Department: Services & Support Reports to: Senior Director, Services ... Remote in US - West Coast *Must reside in one of the following states: California, Washington ...

next page

Showing results 1-20

People also search for

All JobsService Engineer JobsRemote Service Engineer Jobs

Remote Service Engineer information

See salary details

$19

$40

$66

How much do remote service engineer jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Service Engineer position, and why are they important?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a Remote Service Engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What is a Remote Service Engineer job?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

More about Remote Service Engineer jobs
What cities are hiring for Remote Service Engineer jobs? Cities with the most Remote Service Engineer job openings:
What are the most commonly searched types of Service Engineer jobs? The most popular types of Service Engineer jobs are:
What states have the most Remote Service Engineer jobs? States with the most job openings for Remote Service Engineer jobs include:
What job categories do people searching Remote Service Engineer jobs look for? The top searched job categories for Remote Service Engineer jobs are:
Remote Service Engineer jobs near you
Infographic showing various Remote Service Engineer job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

Field Service Engineer

TOFFLON USA LLC

Springfield, NJ • Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Job Summary

We are seeking a highly motivated and experienced Field Service Engineer to provide technical service, installation, commissioning, maintenance, troubleshooting, and customer support for pharmaceutical and biotech equipment. The ideal candidate will have hands-on experience in freeze-drying/lyophilization systems, injectable production equipment, chemical API processing, bioengineering systems, and pharmaceutical packaging equipment.

The Field Service Engineer will work closely with customers to ensure equipment operates efficiently and complies with industry standards and GMP requirements. As needed, Tofflon will provide employees with free technical training on equipment for projects located in China and other country worldwide.

Key Responsibilities

  • Perform installation, commissioning, qualification, and startup support for pharmaceutical and biotech equipment.
  • Provide on-site troubleshooting, repair, preventive maintenance, and emergency service support.
  • Diagnose mechanical, electrical, pneumatic, and PLC-related issues efficiently.
  • Support equipment used in freeze-drying/lyophilization, Lyo injectable production, chemical API manufacturing, bioengineering, and pharma packaging applications.
  • Conduct FAT/SAT activities and assist with equipment validation when required.
  • Train customers on equipment operation, maintenance, and basic troubleshooting procedures.
  • Prepare detailed service reports and maintain accurate documentation after each service visit.
  • Coordinate with internal engineering, sales, and technical support teams to resolve customer issues.
  • Maintain strong customer relationships and provide professional technical support.
  • Travel frequently to customer sites within assigned regions and occasionally internationally.
  • Ensure compliance with GMP, safety regulations, and company procedures.

Qualifications

  • Bachelor’s degree or Associate degree in Mechanical Engineering, Electrical Engineering, Automation, Bioengineering, or related technical field preferred.
  • At least 3 years of related experience in the same industry areas, including:
    • Freeze-drying / Lyophilization
    • Lyo Injectables
    • Chemical API
    • Bioengineering
    • Pharmaceutical Packaging
    • Pharmaceutical or Biotech Manufacturing Equipment
  • Strong troubleshooting skills in mechanical, electrical, automation, and control systems.
  • Familiarity with PLC systems, HMI controls, sensors, and industrial instrumentation is preferred.
  • Knowledge of GMP, FDA, and pharmaceutical industry standards.
  • Ability to read and interpret electrical, mechanical, and P&ID drawings.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple service assignments.

·       Strong understanding of technical products and ability to communicate complex solutions to customers

·       Experience working with cross-functional and international teams is highly preferred

·       Strong organizational and time management abilities

·       Proficiency in CRM systems and Microsoft Office tools

  • This is a hybrid role, primarily remote from a home office, with occasional work expected at our Springfield, NJ office as needed.
  • Approximately 50–80% travel is required, including domestic travel within North America and international travel.
  • Valid driver’s license required.

Preferred Qualifications

  • Experience with sterile injectable or aseptic processing equipment.
  • Experience supporting pharmaceutical freeze dryers, isolators, filling lines, or packaging systems.
  • Prior experience in international equipment installation and commissioning.
  • Knowledge of IQ/OQ documentation and validation processes.

Location

Western Region Field Service Engineer, preferably based in California, near Sacramento or Los Angeles / Travel Required

Company Description

Company Introduction:
Tofflon USA LLC is the U.S. subsidiary of Shanghai Tofflon Science and Technology Co., Ltd., a global provider of pharmaceutical equipment and integrated solutions for the biopharmaceutical and life sciences industries. The company specializes in freeze-drying systems, aseptic processing equipment, and complete pharmaceutical production solutions.
Headquartered in Shanghai, Tofflon serves pharmaceutical and biotechnology companies around the world with advanced technology, high-quality manufacturing, and comprehensive technical support. Through continuous innovation and a strong commitment to quality, the company supports customers in developing and manufacturing life-saving medicines.
Tofflon USA LLC focuses on providing localized sales, technical service, and project support to customers across the United States. Our team works closely with pharmaceutical and biotechnology companies to deliver reliable equipment, responsive service, and customized solutions that meet the highest industry standards.