The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...
Tech Service Engineer
Clinton, TN · On-site
$75K - $95K/yr
We are currently seeking a Technical Service Engineer for our Clinton, Tennessee facility. Location ... Own customer technical cases end-to-end, ensuring timely resolution, clear communication, and ...
Tech Service Engineer
Clinton, TN · On-site
$75K - $95K/yr
We are currently seeking a Technical Service Engineer for our Clinton, Tennessee facility. Location ... Own customer technical cases end-to-end, ensuring timely resolution, clear communication, and ...
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...
Genesco is seeking a Service Engineer II to provide intermediate-level technical support and ... customer service, interpersonal, and communication skills with the ability to interact ...
Genesco is seeking a Service Engineer II to provide intermediate-level technical support and ... customer service, interpersonal, and communication skills with the ability to interact ...
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...
MedTech Field Service Engineer
$27 - $32/hr
Travel to customer sites to replace hydraulic assemblies on dialysis machines. * Complete required ... Mid-level BMET, Field Service Engineer, or similar mechanical/biomedical equipment service ...
MedTech Field Service Engineer
$27 - $32/hr
Travel to customer sites to replace hydraulic assemblies on dialysis machines. * Complete required ... Mid-level BMET, Field Service Engineer, or similar mechanical/biomedical equipment service ...
MedTech Field Service Engineer
$27 - $32/hr
Travel to customer sites to replace hydraulic assemblies on dialysis machines. * Complete required ... Mid-level BMET, Field Service Engineer, or similar mechanical/biomedical equipment service ...
MedTech Field Service Engineer
$27 - $32/hr
Travel to customer sites to replace hydraulic assemblies on dialysis machines. * Complete required ... Mid-level BMET, Field Service Engineer, or similar mechanical/biomedical equipment service ...
Field Service Engineer 1
Memphis, TN · On-site
$30 - $35/hr
The Field Service Engineer 1 will install, maintain, and repair Rapiscan systems, including ... Maintain statistics of customer questions and issues for both hardware and software to locate ...
Field Service Engineer 1
Memphis, TN · On-site
$30 - $35/hr
The Field Service Engineer 1 will install, maintain, and repair Rapiscan systems, including ... Maintain statistics of customer questions and issues for both hardware and software to locate ...
As a Field Services Engineer, you'll support clients across a locally defined territory with a ... Resolve customer issues and provide sales support and some training * Communicate effectively with ...
As a Field Services Engineer, you'll support clients across a locally defined territory with a ... Resolve customer issues and provide sales support and some training * Communicate effectively with ...
Service Engineer Memphis, TN
Memphis, TN · On-site
On-Site Service Engineer AI Data Center is seeking an experienced On-Site Service Engineer (OSE) to ... This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware ...
Quick apply
Service Engineer Memphis, TN
Memphis, TN · On-site
On-Site Service Engineer AI Data Center is seeking an experienced On-Site Service Engineer (OSE) to ... This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware ...
Customer Service Representative
Ashland City, TN · On-site
$16.25 - $22/hr
Customer Service Representative, Wastewater, Water Treatment, HVAC, Customer Service, Engineering, Operations
Customer Service Representative
Ashland City, TN · On-site
$16.25 - $22/hr
Customer Service Representative, Wastewater, Water Treatment, HVAC, Customer Service, Engineering, Operations
The Sr Field Service Engineer acts as customer and field service interface, drives improvements based on end user experience, and performs corrective actions for field issues, special investigations ...
The Sr Field Service Engineer acts as customer and field service interface, drives improvements based on end user experience, and performs corrective actions for field issues, special investigations ...
Digital Pathology Field Service Engineer
Memphis, TN · On-site
$75K/yr
About the Role We are looking for highly skilled and customer-focused Field Service Engineers to support our cutting-edge digital pathology systems in clinical environments. You will partner with ...
Digital Pathology Field Service Engineer
Memphis, TN · On-site
$75K/yr
About the Role We are looking for highly skilled and customer-focused Field Service Engineers to support our cutting-edge digital pathology systems in clinical environments. You will partner with ...
About the Role We are looking for highly skilled and customer-focused Field Service Engineers to support our cutting-edge digital pathology systems in clinical environments. You will partner with ...
About the Role We are looking for highly skilled and customer-focused Field Service Engineers to support our cutting-edge digital pathology systems in clinical environments. You will partner with ...
Digital Pathology Field Service Engineer
Memphis, TN · On-site
$75K/yr
About the Role We are looking for highly skilled and customer-focused Field Service Engineers to support our cutting-edge digital pathology systems in clinical environments. You will partner with ...
Digital Pathology Field Service Engineer
Memphis, TN · On-site
$75K/yr
About the Role We are looking for highly skilled and customer-focused Field Service Engineers to support our cutting-edge digital pathology systems in clinical environments. You will partner with ...
Provide exceptional customer support and training for end-users. * Document service activities and maintain accurate records of repairs and maintenance. * Collaborate with the engineering team to ...
Quick apply
Provide exceptional customer support and training for end-users. * Document service activities and maintain accurate records of repairs and maintenance. * Collaborate with the engineering team to ...
Imaging Field Service Engineer-Field engineer XR/US/Dexa
Apison, TN · On-site
$80K/yr
Provide exceptional customer support and training for end-users. * Document service activities and maintain accurate records of repairs and maintenance. * Collaborate with the engineering team to ...
Quick apply
Imaging Field Service Engineer-Field engineer XR/US/Dexa
Apison, TN · On-site
$80K/yr
Provide exceptional customer support and training for end-users. * Document service activities and maintain accurate records of repairs and maintenance. * Collaborate with the engineering team to ...
CNC Field Service Engineer
Memphis, TN · On-site
$30 - $55/hr
If so I hope to connect regarding our CNC Field Service Engineer position. In this role, you will ... customers raving fans! In sum, we truly do believe this is not only a great place to work, but also ...
Quick apply
CNC Field Service Engineer
Memphis, TN · On-site
$30 - $55/hr
If so I hope to connect regarding our CNC Field Service Engineer position. In this role, you will ... customers raving fans! In sum, we truly do believe this is not only a great place to work, but also ...
Customer Service Engineer information
See Tennessee salary details
$35.4K - $41.1K
11% of jobs
$41.1K - $46.9K
1% of jobs
$46.9K - $52.6K
2% of jobs
$52.6K - $58.3K
5% of jobs
$62.1K is the 25th percentile. Wages below this are outliers.
$58.3K - $64.1K
9% of jobs
$64.1K - $69.8K
19% of jobs
The median wage is $70.6K / yr.
$69.8K - $75.5K
19% of jobs
$79.6K is the 75th percentile. Wages above this are outliers.
$75.5K - $81.3K
12% of jobs
$81.3K - $87K
10% of jobs
$87K - $92.7K
8% of jobs
$92.7K - $98.5K
4% of jobs
$35.4K
$71.3K
$98.5K
How much do customer service engineer jobs pay per year?
What is the difference between Customer Service Engineer vs Field Service Technician?
| Aspect | Customer Service Engineer | Field Service Technician |
|---|---|---|
| Credentials | Technical certifications, relevant degrees | Technical certifications, relevant degrees |
| Work Environment | Customer sites, offices, remote support | On-site at customer locations, service centers |
| Employer & Industry | Tech companies, manufacturing, healthcare | Manufacturing, telecom, industrial sectors |
| Primary Focus | Customer support, troubleshooting, technical assistance | Installing, repairing, maintaining equipment |
Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.
What is a customer service engineer?
What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?
How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?
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- Vice President Field Service Engineer Medical Equipment

Genesco rating
5.4
Based on 32 frontline employees who took The Breakroom Quiz
75th of 104 rated fashion retailers
Job description
The Service Engineer II provides intermediate-level technical support and engineering services across assigned technology domains. This role serves as an escalation point for technical issues, supports implementation of enterprise technology solutions, and partners with internal and external support teams to ensure exceptional service delivery.
In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for the outsourced Corporate Service Desk, provides white-glove support for Executive Leadership, and ensures conference room and audio-visual technologies are fully operational for key business meetings.
How You Will Make an Impact
- Provide second-level technical support and serve as the primary escalation point for Level I support and offshore service desk personnel.
- Serve as the Genesco subject matter expert (SME) supporting the outsourced Corporate Service Desk partner and assist with day-to-day operational issues.
- Diagnose and resolve moderately complex technical issues across supported technologies.
- Support the deployment, configuration, maintenance, and optimization of infrastructure and end-user systems.
- Participate in project implementations, upgrades, and technology rollouts.
- Analyze recurring issues and recommend operational and technical improvements.
- Deliver white-glove technical support for Executive Leadership, C-Suite, and designated VIP users while maintaining the highest level of professionalism, discretion, and confidentiality.
- Provide support, troubleshooting, and operational readiness for conference room and executive meeting room audio-visual technologies, including Microsoft Teams Rooms, Zoom Rooms, and related collaboration platforms.
- Ensure conference room technology is fully functional for executive meetings and other critical business events.
- Maintain compliance with security, governance, and service management requirements.
- Contribute to technical documentation, knowledge base articles, and continuous process improvements.
- Mentor and provide technical guidance to offshore service desk personnel to improve service quality and issue resolution.
Experience and Skills You'll Need to Have
- Bachelor's degree or equivalent combination of education and experience.
- 2-5 years of technical support or engineering experience within an enterprise IT environment.
- Experience supporting executive leadership and VIP users.
- Experience working with outsourced service desk providers.
- Strong customer service, interpersonal, and communication skills with the ability to interact professionally with all levels of the organization.
- Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
- Working knowledge of Crestron room control systems preferred.
- Understanding of IT service management processes, SLAs, and incident management.
- Ability to troubleshoot complex technical issues and serve as a technical escalation resource.
Preferred Qualifications
- Experience supporting executive or VIP environments.
- ITIL, HDI, Microsoft, or other relevant technical certifications.
- Experience mentoring technical support teams or offshore service desk personnel.
Additional Position Requirements
- Ability to provide on-site support for executive meetings and conference room technology.
- Ability to maintain a high level of professionalism, discretion, and confidentiality when supporting executive leadership.
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About Genesco
Sourced by ZipRecruiter
Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Nashville, TN, US
Year founded
1924