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Customer Service Engineer Jobs in Tennessee (NOW HIRING)

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...

IQVIA

MedTech Field Service Engineer

Nashville, TN

$27 - $32/hr

Travel to customer sites to replace hydraulic assemblies on dialysis machines. * Complete required ... Mid-level BMET, Field Service Engineer, or similar mechanical/biomedical equipment service ...

IQVIA

MedTech Field Service Engineer

Knoxville, TN

$27 - $32/hr

Travel to customer sites to replace hydraulic assemblies on dialysis machines. * Complete required ... Mid-level BMET, Field Service Engineer, or similar mechanical/biomedical equipment service ...

OSI Systems, Inc

Field Service Engineer 2

Memphis, TN · On-site

$30 - $35/hr

The Field Service Engineer 2 will install, maintain, and repair Rapiscan systems, including ... Maintain statistics of customer questions and issues for both hardware and software to locate ...

IQVIA

MedTech Field Service Engineer

Knoxville, TN · On-site

$27 - $32/hr

Our MedTech Field Service Engineer experiences a unique opportunity employ their technical ... Provide ongoing communication and customer support to on-site hospital staff. * Organizing, testing ...

IQVIA

MedTech Field Service Engineer

Nashville, TN

Our MedTech Field Service Engineer experiences a unique opportunity employ their technical ... Provide ongoing communication and customer support to on-site hospital staff. * Organizing, testing ...

IQVIA

MedTech Field Service Engineer

Nashville, TN · On-site

$27 - $32/hr

Our MedTech Field Service Engineer experiences a unique opportunity employ their technical ... Provide ongoing communication and customer support to on-site hospital staff. * Organizing, testing ...

IQVIA

MedTech Field Service Engineer

Knoxville, TN

Our MedTech Field Service Engineer experiences a unique opportunity employ their technical ... Provide ongoing communication and customer support to on-site hospital staff. * Organizing, testing ...

OSI Systems, Inc

Field Service Engineer 1

Oak Ridge, TN · On-site

$25 - $35/hr

The Field Service Engineer (FSE) will install, maintain, and repair Rapiscan systems, including ... Maintain statistics of customer questions and issues for both hardware and software to locate ...

Ellison Technologies

CNC Field Service Engineer

Memphis, TN · On-site

$30 - $55/hr

If so I hope to connect regarding our CNC Field Service Engineer position. In this role, you will ... customers raving fans! In sum, we truly do believe this is not only a great place to work, but also ...

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All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Tennessee

Customer Service Engineer information

See Tennessee salary details

$35.4K

$71.3K

$98.5K

How much do customer service engineer jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer service engineer in Tennessee is $71,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $81,700.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior-level engineers in specialized fields such as software engineering, petroleum engineering, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and working in high-demand industries or leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in technology and energy sectors.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What do customer engineers do?

Customer Service Engineers diagnose, repair, and maintain technical equipment and systems for clients. They often provide on-site support, troubleshoot issues, and ensure products function correctly, requiring technical skills and knowledge of relevant tools and protocols.

What does a customer service engineer do?

A customer service engineer provides technical support and assistance to clients by troubleshooting hardware and software issues, often working directly with customers to resolve problems. They may also install, maintain, and upgrade equipment, and require strong communication skills and technical knowledge of relevant products or systems. The role often involves working in a technical environment and may require certifications or training in specific technologies.

What are Customer Service Engineers?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a Customer Service Engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What engineer makes $500,000 a year?

A highly experienced and specialized engineer, such as a senior software engineer, petroleum engineer, or aerospace engineer in senior or executive roles, can earn $500,000 or more annually. These roles often require advanced skills, certifications, and extensive industry experience, and may include bonuses or stock options that contribute to total compensation.

How does a Customer Service Engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Tennessee? For Customer Service Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Tennessee look for? The top searched job categories for Customer Service Engineer jobs in Tennessee are:
Customer Service Engineer jobs near you
Service Engineer II- Genesco

Service Engineer II- Genesco

Genesco

Nashville, TN • On-site

Full-time

Posted 17 days ago

Genesco rating

5.4

Company rating: 5.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

76th of 104 rated fashion retailers

Job description

The Ideal Candidate
The Service Engineer II provides intermediate-level technical support and engineering services across assigned technology domains. This role serves as an escalation point for technical issues, supports implementation of enterprise technology solutions, and partners with internal and external support teams to ensure exceptional service delivery.
In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for the outsourced Corporate Service Desk, provides white-glove support for Executive Leadership, and ensures conference room and audio-visual technologies are fully operational for key business meetings.
How You Will Make an Impact
  • Provide second-level technical support and serve as the primary escalation point for Level I support and offshore service desk personnel.
  • Serve as the Genesco subject matter expert (SME) supporting the outsourced Corporate Service Desk partner and assist with day-to-day operational issues.
  • Diagnose and resolve moderately complex technical issues across supported technologies.
  • Support the deployment, configuration, maintenance, and optimization of infrastructure and end-user systems.
  • Participate in project implementations, upgrades, and technology rollouts.
  • Analyze recurring issues and recommend operational and technical improvements.
  • Deliver white-glove technical support for Executive Leadership, C-Suite, and designated VIP users while maintaining the highest level of professionalism, discretion, and confidentiality.
  • Provide support, troubleshooting, and operational readiness for conference room and executive meeting room audio-visual technologies, including Microsoft Teams Rooms, Zoom Rooms, and related collaboration platforms.
  • Ensure conference room technology is fully functional for executive meetings and other critical business events.
  • Maintain compliance with security, governance, and service management requirements.
  • Contribute to technical documentation, knowledge base articles, and continuous process improvements.
  • Mentor and provide technical guidance to offshore service desk personnel to improve service quality and issue resolution.

Experience and Skills You'll Need to Have
  • Bachelor's degree or equivalent combination of education and experience.
  • 2-5 years of technical support or engineering experience within an enterprise IT environment.
  • Experience supporting executive leadership and VIP users.
  • Experience working with outsourced service desk providers.
  • Strong customer service, interpersonal, and communication skills with the ability to interact professionally with all levels of the organization.
  • Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
  • Working knowledge of Crestron room control systems preferred.
  • Understanding of IT service management processes, SLAs, and incident management.
  • Ability to troubleshoot complex technical issues and serve as a technical escalation resource.

Preferred Qualifications
  • Experience supporting executive or VIP environments.
  • ITIL, HDI, Microsoft, or other relevant technical certifications.
  • Experience mentoring technical support teams or offshore service desk personnel.

Additional Position Requirements
  • Ability to provide on-site support for executive meetings and conference room technology.
  • Ability to maintain a high level of professionalism, discretion, and confidentiality when supporting executive leadership.

#LI-LC1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Genesco employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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