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Customer Service Engineer Jobs in Tennessee (NOW HIRING)

Agiliti

Laser Service Engineer

Knoxville, TN · On-site

The Laser Service Engineer I conducts cost-effective maintenance on company and customer-owned surgical laser equipment primarily at an office to assure it is functioning properly and meets the ...

Techmer

Tech Service Engineer

Clinton, TN · On-site

$75K - $95K/yr

We are currently seeking a Technical Service Engineer for our Clinton, Tennessee facility. Location ... Own customer technical cases endtoend, ensuring timely resolution, clear communication, and ...

Techmer

Tech Service Engineer

Clinton, TN · On-site

$75K - $95K/yr

We are currently seeking a Technical Service Engineer for our Clinton, Tennessee facility. Location ... Own customer technical cases end-to-end, ensuring timely resolution, clear communication, and ...

Genesco

Service Engineer II- Genesco

Nashville, TN

The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

Genesco is seeking a Service Engineer II to provide intermediate-level technical support and ... customer service, interpersonal, and communication skills with the ability to interact ...

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Strong customer service, interpersonal, and communication skills with the ability to interact ...

IQVIA

MedTech Field Service Engineer

Nashville, TN · On-site

$27 - $32/hr

Travel to customer sites to replace hydraulic assemblies on dialysis machines. * Complete required ... Mid-level BMET, Field Service Engineer, or similar mechanical/biomedical equipment service ...

IQVIA

MedTech Field Service Engineer

Knoxville, TN · On-site

$27 - $32/hr

Travel to customer sites to replace hydraulic assemblies on dialysis machines. * Complete required ... Mid-level BMET, Field Service Engineer, or similar mechanical/biomedical equipment service ...

OSI Systems, Inc

Field Service Engineer 1

Memphis, TN · On-site

$30 - $35/hr

The Field Service Engineer 1 will install, maintain, and repair Rapiscan systems, including ... Maintain statistics of customer questions and issues for both hardware and software to locate ...

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Showing results 21-40

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Tennessee

Customer Service Engineer information

See Tennessee salary details

$35.4K

$71.3K

$98.5K

How much do customer service engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service engineer in Tennessee is $71,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $81,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Tennessee? For Customer Service Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Tennessee look for? The top searched job categories for Customer Service Engineer jobs in Tennessee are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,310 per year, or $34.3 per hour.

Laser Service Engineer

Agiliti

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Agiliti rating

7.4

Company rating: 7.4 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

135th of 278 rated repair and maintenance companies

Job description

Who We Are

At Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas and experiences. Make an impact in healthcare and grow your career with Team Agiliti!

The Laser Service Engineer I conducts cost-effective maintenance on company and customer-owned surgical laser equipment primarily at an office to assure it is functioning properly and meets the customer's needs.

What is in It for You?

  • The opportunity to make a real impact on patients' lives.
  • Comprehensive Benefits Package.
  • Tuition Reimbursement.
  • Up to a 3% match on your 401K.
  • Make any day a pay day with Daily Pay.

What You Will Do in This Role

  • Conduct equipment inspection, operational verification, maintenance, and preventive and corrective repair service.
  • Complete paperwork and computer data entry.
  • Help with technical training.
  • Accurately account for, and keep, assigned inventory.
  • Perform other assigned duties.

What You Will Need for This Role

  • An associate degree in an Applied Science (electronics or biomedical equipment technology preferred) or equivalent military training.
  • Prior work experience in a hospital setting or with customer service preferred.
  • Knowledge of laser physics and safety preferred.
  • Understanding of regulatory agencies' requirements.
  • Business management understanding to help with contractual management and account margin maintenance.
  • A valid driver's license.
  • Basic computer skills, including an understanding of computer networks and equipment interaction.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed.
  • Willingness to travel extensively on short notice to support business needs.
  • The ability to lift, push and/or pull up to 75 pounds.
  • The ability to stand and walk for extended periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact recruiting@agilitihealth.com.

Primary Job Location:Knoxville DistrictAdditional Locations (if applicable):Job Title:Laser Service Engineer ICompany:

Agiliti

Location City:KnoxvilleLocation State:Tennessee

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