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$39K

$78.6K

$108.5K

How much do customer service engineer jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer service engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What does a customer engineer do?

A customer service engineer provides technical support and solutions to clients, troubleshooting hardware and software issues, and ensuring product functionality. They often work on-site or remotely, using diagnostic tools and technical knowledge to resolve customer problems efficiently.

What does a customer service engineer do?

A customer service engineer provides technical support and assistance to clients by troubleshooting hardware and software issues, often working directly with customers to resolve problems. They may also install, maintain, and repair equipment, and require strong communication skills and technical knowledge of relevant products or systems. The role often involves working in technical environments and may require certifications or training in specific technologies.

What is the highest paid customer service job?

The highest paid customer service roles are often in technical or specialized fields, such as Customer Service Engineers or Technical Support Managers, with salaries reaching six figures for those with advanced technical skills, certifications, and experience. These roles typically require strong problem-solving abilities, technical knowledge, and sometimes certifications in relevant technologies or products.

What are Customer Service Engineers?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a Customer Service Engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What engineer makes $500,000 a year?

Highly experienced engineering roles such as senior software engineers, engineering managers, or specialized technical leads can earn $500,000 or more annually, especially in technology companies or finance sectors. Achieving this level typically requires advanced skills, extensive experience, and often stock options or bonuses.

How does a Customer Service Engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
More about Customer Service Engineer jobs
What cities are hiring for Customer Service Engineer jobs? Cities with the most Customer Service Engineer job openings:
What states have the most Customer Service Engineer jobs? States with the most job openings for Customer Service Engineer jobs include:
What job categories do people searching Customer Service Engineer jobs look for? The top searched job categories for Customer Service Engineer jobs are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Customer Service Engineer

Customer Service Engineer

Worldwide TechServices

Plano, TX

Full-time

Posted 21 days ago

Job description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.


Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required


Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

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