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Customer Service Engineer Jobs (NOW HIRING)

Ziegler CAT

Customer Service Engineer

Des Moines, IA · On-site

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is ...

Ziegler Cat

Customer Service Engineer

Des Moines, IA · On-site

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is ...

Ziegler CAT

Customer Service Engineer

Shakopee, MN · On-site

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is ...

Ziegler CAT

Customer Service Engineer

Shakopee, MN · On-site

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is ...

Ziegler CAT

Customer Service Engineer

Shakopee, MN · On-site

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is ...

Textron

Customer Service Engineer

Customer Service Engineer We're more than aviation experts, we're pioneers. Bell challenges what's possible. From breaking the sound barrier to developing the tiltrotor, we've reimagined the ...

Ziegler Inc

Customer Service Engineer

Shakopee, MN · On-site

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is ...

Ziegler Cat

Customer Service Engineer

Shakopee, MN · On-site

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is ...

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All JobsCustomer Service Engineer Jobs

Customer Service Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do customer service engineer jobs pay per year?

As of Jul 1, 2026, the average yearly pay for customer service engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior-level engineers in specialized fields such as software engineering, petroleum engineering, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and working in high-demand industries or leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in technology and energy sectors.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What do customer engineers do?

Customer Service Engineers diagnose, repair, and maintain technical equipment and systems for clients. They often provide on-site support, troubleshoot issues, and ensure products function correctly, requiring technical skills and knowledge of relevant tools and protocols.

What does a customer service engineer do?

A customer service engineer provides technical support and assistance to clients by troubleshooting hardware and software issues, often working directly with customers to resolve problems. They may also install, maintain, and upgrade equipment, and require strong communication skills and technical knowledge of relevant products or systems. The role often involves working in a technical environment and may require certifications or training in specific technologies.

What are Customer Service Engineers?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a Customer Service Engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What engineer makes $500,000 a year?

A highly experienced and specialized engineer, such as a senior software engineer, petroleum engineer, or aerospace engineer in senior or executive roles, can earn $500,000 or more annually. These roles often require advanced skills, certifications, and extensive industry experience, and may include bonuses or stock options that contribute to total compensation.

How does a Customer Service Engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
More about Customer Service Engineer jobs
What cities are hiring for Customer Service Engineer jobs? Cities with the most Customer Service Engineer job openings:
What states have the most Customer Service Engineer jobs? States with the most job openings for Customer Service Engineer jobs include:
What job categories do people searching Customer Service Engineer jobs look for? The top searched job categories for Customer Service Engineer jobs are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Customer Service Engineer

Customer Service Engineer

Ziegler CAT

Des Moines, IA • On-site

$82K - $102K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Ziegler CAT rating

8.5

Company rating: 8.5 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

25th of 146 rated vehicle equipment hire

Job description

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is a fast paced position with a broad scope of responsibility and autonomy while you work with customers to design CAT engines into their chassis. This process requires initiative and creativity as you work directly with our customers engineering team to make every installation a success.

Responsibilities:

  • Partners and collaborates with customer to define total requirements

  • Works directly with the customer's engineering personnel to analyze their power systems needs and assists them in finding the most efficient product solution

  • Compiles technical data required for our customers to make informed decisions on whether to purchase our engines or not

  • Participates in technical sales calls and presentations

  • Acts as key negotiator on all commercial aspects of assigned accounts

  • Develops or packages 3D drawing packages of the engine and related components recommended for each customer

  • Leads field support to OEM customers to assist with the integration of our engine

  • Completes field audits and testing of installed engine installations in OEMequipment

  • Manages customer engine inventory, forecasts and engine orders

  • Documents the engine and component specifications required by individual customers

  • Monitors and manages Accounts Payable and Receivable to ensure they are current

Qualifications:

  • Bachelor's Degree required

  • 4+ years of Engineering experience required

  • Strongelectrical engineering knowledge and mechanical aptitude required

  • ElectricalPower, Electrician, Generator or Reciprocating Engine experience strongly preferred

  • Acceptabledriving record and valid driver's licenserequired

  • Strong customerservice and communication skills

  • Strong PCknowledgewith MS Office experience

  • Personal Characteristics: Customer Focus, Problem Solving, Attention to Detail, Sociability, Achievement Orientation

Travel:

  • Up to 25% travel

Minimum Physical Requirements:

  • Standing, walking, using hands, talking, hearing

  • Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$82,300.00 to $102,900.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:

  • Health, Dental, Vision and Life Insurance

  • 15 days of PTO your first year, accrual starts day 1

  • 9 paid holidays

  • 401(k) plan with company contribution and match

  • HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

  • Short-Term and Long-Term Disability Insurance, FSA & EAP

  • Paid Parental Leave & Funeral Leave

  • Fitness membership discount

  • Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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