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Customer Service Engineer Jobs in Vienna, VA (NOW HIRING)

Orion Talent

Field Service Engineer

Sterling, VA · On-site

$85K/yr

Description The Field Service Engineer supports mission-critical power facilities by performing ... This is a hands-on, customer-facing role requiring strong electrical troubleshooting skills, safety ...

Orion Talent

Field Service Engineer

Washington, DC · On-site

$57K/yr

Description As a Field Service Engineer, you will support critical power facilities with the ... This is a hands-on, customer-facing field service role supporting critical facilities such as data ...

Brandes Associates Inc.

In-Service Engineer

Washington, DC · On-site

$145 - $165/hr

The In-Service Engineer supports deployed AET software products used for DoD Organizational ... Customer Support and Troubleshooting * Support customer and Product Support Engineer escalations ...

New

Gator Bio

Field Service Engineer

Washington, DC · On-site

$90 - $120/hr

As part of the Customer Success team, the Field Service Engineer ensures high standards of performance across Gator Bio's portfolio, helping to minimize downtime and enhance the user experience for ...

Nova Ltd.

Field Service Engineer

Manassas, VA · On-site

Train customers on equipment operation and maintenance. * Collaborate with the technical support ... Engineering or a related field. * Minimum of 3 years of experience in a field service role.

Compu Dynamics

Field Service Engineer

Chantilly, VA · On-site

The Field Service Engineer is responsible for providing onsite technical services to customers in support of mission-critical data center systems. This role delivers installation, startup ...

Insight Global

Field Service Engineer

Manassas, VA · On-site

$22 - $26/hr

Field Service Engineer / Semiconductor Equipment Technician Location: Boise, ID Schedule: Training ... Train customer personnel on equipment operation, preventive maintenance, and best practices.

New

Gator Bio

Field Service Engineer

Washington, DC

$90K - $120K/yr

As part of the Customer Success team, the Field Service Engineer ensures high standards of performance across Gator Bio's portfolio, helping to minimize downtime and enhance the user experience for ...

Gator Bio

Field Service Engineer

Washington, DC · On-site

$90K - $120K/yr

As part of the Customer Success team, the Field Service Engineer ensures high standards of performance across Gator Bio's portfolio, helping to minimize downtime and enhance the user experience for ...

Trident Systems LLC

Field Service Engineer

Fairfax, VA · On-site

$51K - $85K/yr

Field Service Engineer Requisition ID: 1853 Position Location: Joint Base Anacostia Bolling ... We deliver innovative, high-performance solutions that meet our customers' evolving requirements by ...

ESAB

Factory Service Engineer

North Bethesda, MD · On-site +1

$77K - $89K/yr

Position Summary The Factory Service Engineer is a hands-on, customer-focused technical expert responsible for supporting advanced thermal cutting systems, including CNC-controlled plasma and oxy ...

AHU Technologies, Inc.

Service Engineer

Washington, DC · On-site

$65K - $90K/yr

This position is for an experienced service engineer who is detail oriented. Responsibilities ... We have been providing IT solutions to customers from different industry sectors, helping them ...

ESAB

Field Service Engineer

North Bethesda, MD · On-site +1

$69K - $80K/yr

Field Service Engineer will report to the Field Service Manager. This role will provide support to ... Exceeding customer expectations is the primary responsibility of all personnel within the ...

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Showing results 1-20

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Vienna, VA

Customer Service Engineer information

See Vienna, VA salary details

$39.1K

$78.9K

$108.9K

How much do customer service engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service engineer in Vienna, VA is $78,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $90,300.00 per year, depending on experience, location, and employer.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

How much do customer service engineers make?

Customer Service Engineers typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical or complex service environments.
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Vienna, VA as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 80% In-person, 5% Hybrid, and 15% Remote job distribution, with an average salary of $78,859 per year, or $37.9 per hour.

Customer Service Engineer

Worldwide TechServices

Chantilly, VA

Full-time

Re-posted 19 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

217th of 226 rated it services

Job description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.


Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required


Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

What Worldwide TechServices employees say

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