Customer Service Engineer Jobs in Vienna, VA (NOW HIRING)

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting‑edge research in Life Sciences and Clinical Diagnostics. Bio‑Techne, and all of its brands, provide tools for researchers to further treat and prevent disease worldwide.

Pay Range: $66,500.00 – $109,250.00

The Field Service Engineer (FSE) provides technical expertise and leadership in the installation, maintenance, troubleshooting, and repair of complex equipment and systems. This role operates independently with minimal supervision, ensuring exceptional customer satisfaction through timely communication, strategic problem‑solving, and proactive issue resolution. The FSE also serves as a technical resource to peers and junior engineers, while contributing feedback and insights that enhance product performance and service processes.

• Customer Support & Communication – Provide timely, appropriate, and professional communication with customers and internal stakeholders; adapt communication methods to suit the audience, proactively follow up to ensure resolution and satisfaction, and manage customer appointments and documentation.
• Technical Expertise – Demonstrate proficiency in assigned product lines, troubleshoot complex hardware and software issues independently, diagnose and resolve challenging problems, predict parts requirements, and identify and propose process improvements.
• Leadership & Collaboration – Serve as a trusted technical resource for Field Service Engineers and Associates; collaborate cross‑functionally with R&D, Product Support, and Engineering; strategize and manage customer escalations and drive resolution.
• Operational Excellence – Work independently with accuracy, accountability, and attention to detail; execute service tasks efficiently, maintain compliance with company standards, exhibit innovation in service delivery, and maintain accurate service records, reports, and documentation.

• Bachelor’s degree in Engineering, Electronics, or a related technical discipline (or equivalent experience).
• 5+ years of field service or technical support experience, preferably in a complex equipment or systems environment.
• Proven ability to independently diagnose and repair advanced hardware and software issues.
• Strong communication and interpersonal skills across technical and non‑technical audiences.
• Demonstrated leadership, mentoring, and coaching experience.
• Excellent organizational and time‑management abilities.
• Commitment to continuous improvement and innovation.

• Technical Mastery & Analytical Thinking
• Effective Communication & Customer Focus
• Leadership & Mentorship
• Problem Solving & Innovation
• Accountability & Independence
• Collaboration & Cross‑Functional Engagement

• Competitive insurance benefits starting on day one: medical, dental, vision, life, short‑term disability, long‑term disability, pet, and legal and ID shield.
• 401(k) plans, employee stock purchase plan (ESPP), Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• Career development opportunities through mentorship, promotions, training, tuition reimbursement, and internship programs.
• Employee resource groups, volunteer paid time off, employee events, and charity drives.
• Accrued leave policy with paid holidays, paid time off, and paid parental leave.

Bio-Techne fosters a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.