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Customer Service Engineer Jobs in Maryland (NOW HIRING)

BCforward

Service Engineer III

Laurel, MD

$37.83/hr

Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Service Engineer III Laurel, MD, USA, 20723 $37.83/hr on w2 Role Summary: The Lead Service ...

CredTALENT

Field Service Engineer

Baltimore, MD · On-site

$100K - $150K/yr

Field Service Engineer - Medical Imaging = Compensation: $100,000 - $150,000 Base + 10-30% Overtime ... Collaborate with account managers and healthcare clients to ensure outstanding customer service.

CredTALENT

Field Service Engineer

Baltimore, MD · On-site

Field Service Engineer - PET/CT Imaging Systems Full-Time | Monday-Friday | Occasional Evenings ... This Baltimore-based field role supports customers across the region, ensuring their advanced ...

Apex Systems

Field Service Engineer

Edgemere, MD · On-site

Job#: 3045444 Field Service Engineer Location: Cleveland, OH, Atlanta OR Savannah, GA, Philadelphia ... Everforth Apex has a dedicated customer service team for our Consultants that can address questions ...

ESAB

Factory Service Engineer

North Bethesda, MD · On-site +1

$77K - $89K/yr

Position Summary The Factory Service Engineer is a hands-on, customer-focused technical expert responsible for supporting advanced thermal cutting systems, including CNC-controlled plasma and oxy ...

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All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Maryland

Customer Service Engineer information

See Maryland salary details

$37.9K

$76.3K

$105.3K

How much do customer service engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service engineer in Maryland is $76,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $87,300.00 per year, depending on experience, location, and employer.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

How much do customer service engineers make?

Customer Service Engineers typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical or complex service environments.

What are popular job titles related to Customer Service Engineer jobs in Maryland?

For Customer Service Engineer jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Customer Service Engineer jobs in Maryland look for?

The top searched job categories for Customer Service Engineer jobs in Maryland are:

Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,254 per year, or $36.7 per hour.

Customer Service Engineer

Worldwide TechServices

Baltimore, MD

Full-time

Re-posted 22 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

217th of 226 rated it services

Job description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.


Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required


Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

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