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Customer Service Engineer Jobs in Maryland (NOW HIRING)

ESAB

Field Service Engineer

North Bethesda, MD

$69K - $80K/yr

Field Service Engineer will report to the Field Service Manager. This role will provide support to ... Exceeding customer expectations is the primary responsibility of all personnel within the ...

Bio-Techne

Field Service Engineer

California, MD · On-site +1

$76K - $125K/yr

Job Purpose The Field Service Engineer provides remote and onsite technical support for pre-sales ... Identify customer concerns and communicate feedback to internal teams. * Maintain in-depth ...

ASML

Field Service Engineer

Baltimore, MD · On-site

$37.86 - $56.79/hr

At ASML, you will support customers by installing, maintaining, and improving complex equipment on ... In this Field Service Engineer role, you will work independently while collaborating with teams to ...

IQVIA

MedTech Field Service Engineer

Baltimore, MD · On-site

$27 - $32/hr

Travel to customer sites to replace hydraulic assemblies on dialysis machines. * Complete required ... Mid-level BMET, Field Service Engineer, or similar mechanical/biomedical equipment service ...

Hitachi

Field Service Engineer - AIS

Baltimore, MD · On-site

$66K - $82K/yr

Yes The Opportunity As a High Voltage Field Service Engineer, you will support the installation ... Coordinate work activities with internal teams and customer representatives * Identify ...

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Showing results 21-40

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Maryland

Customer Service Engineer information

See Maryland salary details

$37.9K

$76.3K

$105.3K

How much do customer service engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service engineer in Maryland is $76,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $87,300.00 per year, depending on experience, location, and employer.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

How much do customer service engineers make?

Customer Service Engineers typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical or complex service environments.

What are popular job titles related to Customer Service Engineer jobs in Maryland?

For Customer Service Engineer jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Customer Service Engineer jobs in Maryland look for?

The top searched job categories for Customer Service Engineer jobs in Maryland are:

Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,254 per year, or $36.7 per hour.

Field Service Engineer

ESAB

North Bethesda, MD

$69K - $80K/yr

Full-time

Re-posted 11 days ago

Job description

Job Description:
Field Service Engineer will report to the Field Service Manager. This role will provide support to customers for installations, repairs, and training. The ideal candidate will be technically oriented and love to travel. Exceeding customer expectations is the primary responsibility of all personnel within the department.
Key Responsibilities
  • Install, repair and train customers on CNC Cutting Machine Products.
  • Test faulty equipment, apply knowledge of functional operation of electronic devices to diagnose the cause of malfunctions, and repair problems.
  • Write technical reports describing malfunctions and deviations from design specifications
  • Diagnose malfunctioned equipment.
  • Perform preventative/corrective maintenance on customer's machines.
  • Communicate and troubleshooting with customers, programmers, engineers, technicians, and production personnel to resolve problems. Includes communications with customer operators and maintenance personnel.
  • Make timely travel arrangements to accommodate customer's needs.
  • Other duties as assigned

Knowledge, Skills & Abilities
  • Associate degree in Electronic Engineering Technology or 2-3 years related experience; or equivalent combination of education and experience. Prior experience with ESAB equipment a plus.
  • Able to read, analyze and interpret general business periodicals, professional & technical journals, and governmental regulations.
  • Excellent written and oral communications
  • Able to apply advanced mathematical concepts (formulas, scientific equations, graphs, schematic diagrams, etc.)

Mobility & Travel Requirements
  • Able to regularly lift and/or move up to 50 pounds
  • Willingness to travel domestically (100%) with occasional international travel to support our customer.
  • Occasional Weekend work during large project installs.

Pay Range:
$69,441.00-$80,472.00

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