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Customer Service Engineer Jobs in Georgia (NOW HIRING)

Siemens Healthineers

$67K - $92K/yr

Customer Service Engineer Level based on prior experience. * Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with ...

Supermicro

Service Engineer

Atlanta, GA · On-site

$70K - $100K/yr

The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional ... Drive customer satisfaction through service excellence by leading preventive maintenance actions ...

Super Micro Computer

Service Engineer

Atlanta, GA · On-site

$70K - $100K/yr

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support ...

Supermicro

Service Engineer

Atlanta, GA · On-site

They are seeking a Service Engineer responsible for troubleshooting and resolving technical problems on Supermicro equipment, ensuring customer satisfaction through service excellence, and supporting ...

Siemens Healthineers

Customer Service Engineer Level based on prior experience. * You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare ...

HireNow Staffing

Field Service Engineer

Smyrna, GA · On-site

$60K - $70K/hr

Field Service Engineer Company: HireNow Staffing (Direct Placement Partner) HireNow Snapshot ... Build professional relationships with customer maintenance teams, engineers, and production ...

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Customer Service Engineer information

See Georgia salary details

$32.9K

$66.3K

$91.6K

How much do customer service engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer service engineer in Georgia is $66,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $76,000.00 per year, depending on experience, location, and employer.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

How much do customer service engineers make?

Customer Service Engineers typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical or complex service environments.

What are popular job titles related to Customer Service Engineer jobs in Georgia?

For Customer Service Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Service Engineer jobs in Georgia look for?

The top searched job categories for Customer Service Engineer jobs in Georgia are:

What cities in Georgia are hiring for Customer Service Engineer jobs?

Cities in Georgia with the most Customer Service Engineer job openings:

Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $66,342 per year, or $31.9 per hour.

Customer Service Engineer

RIT Solutions, Inc.

Augusta, GA • On-site

Other

Re-posted just now

Job description

Duties include:
Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance).
Frequently traversing around large VA site campus while transporting equipment to various office buildings.
Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.
Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.
Providing user management account support where Elevated Privileges (EP) may be required.
Performing software application installation and configuration based on change order instructions.
Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
Performing system monitoring and analysis on assigned systems to Client risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.
Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools.
Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes. May include occasionally pulling old cables from server room as needed.
Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary.
Ability to work both independently and as part of a team to achieve successful results with minimal guidance.
Experience :
Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge of debugging protocols and processes.
Experience with conducting routine system administration tasks and logging data in system admin logs.
Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.
Knowledge of debugging protocols and processes
Ability to troubleshoot problems and issues identified by customers and implement corrective actions.
HS diploma or GED and 8+ years of experience with system administration or BS degree Computer Science, Electronics Engineering or other engineering or technical discipline

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