The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
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The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
Customer Service Engineer
Rolling Meadows, IL · On-site
$23/hr
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
Customer Service Engineer
Rolling Meadows, IL · On-site
$23/hr
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
Excellent written and verbal customer communication skills * ERP system proficiency * Strong ... Service Engineer to join a growing team. This role serves as a key technical resource responsible ...
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Excellent written and verbal customer communication skills * ERP system proficiency * Strong ... Service Engineer to join a growing team. This role serves as a key technical resource responsible ...
Service Engineer
Hoffman Estates, IL · On-site
Responsibilities Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone. To perform this job successfully, an ...
Service Engineer
Hoffman Estates, IL · On-site
Responsibilities Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone. To perform this job successfully, an ...
Service Engineer
Addison, IL · On-site
$29 - $48/hr
Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com About the Role The Service Engineer position is ...
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Service Engineer
Addison, IL · On-site
$29 - $48/hr
Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com About the Role The Service Engineer position is ...
Service Engineer
Addison, IL · On-site
$29 - $48/hr
Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com About the Role The Service Engineer position is ...
Quick apply
Service Engineer
Addison, IL · On-site
$29 - $48/hr
Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com About the Role The Service Engineer position is ...
Service Engineer
Addison, IL · On-site
$29 - $48/hr
Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com About the Role The Service Engineer position is ...
Quick apply
Service Engineer
Addison, IL · On-site
$29 - $48/hr
Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com About the Role The Service Engineer position is ...
Field Service Engineer Remote
$48.08 - $57.69/hr
This customer-facing role is responsible for installing, commissioning, troubleshooting ... Field Service Engineer Responsibilities * Install, commission, and validate ultra-precision CNC ...
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Field Service Engineer Remote
$48.08 - $57.69/hr
This customer-facing role is responsible for installing, commissioning, troubleshooting ... Field Service Engineer Responsibilities * Install, commission, and validate ultra-precision CNC ...
Bachelor's or Associate's degree in Electronics, Electrical Engineering, Mechanical Engineering, or related fields (Engineering degrees preferred) * 0-5 years of experience in manufacturing
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Bachelor's or Associate's degree in Electronics, Electrical Engineering, Mechanical Engineering, or related fields (Engineering degrees preferred) * 0-5 years of experience in manufacturing
Bachelor's or Associate's degree in Electronics, Electrical Engineering, Mechanical Engineering, or related fields (Engineering degrees preferred) * 0-5 years of experience in manufacturing
Quick apply
Bachelor's or Associate's degree in Electronics, Electrical Engineering, Mechanical Engineering, or related fields (Engineering degrees preferred) * 0-5 years of experience in manufacturing
... Engineering, Mechanical Engineering, or related fields (Engineering degrees preferred) 0-5 years of experience in manufacturing Proficiency in MS Office programs Ability to communicate in both ...
... Engineering, Mechanical Engineering, or related fields (Engineering degrees preferred) 0-5 years of experience in manufacturing Proficiency in MS Office programs Ability to communicate in both ...
Service Engineer
$59K - $74K/yr
The Service Engineer is responsible for coordinating technical service actions, supporting ... Establishes and maintains positive customer relationships for technical issues and customer ...
Service Engineer
$59K - $74K/yr
The Service Engineer is responsible for coordinating technical service actions, supporting ... Establishes and maintains positive customer relationships for technical issues and customer ...
Service Engineer
Lake Forest, IL · On-site
Informatics Inventory Management Service Engineer will play the following roles: 1. Service ... Support the development of internal and customer facing technical training material as well as ...
Service Engineer
Lake Forest, IL · On-site
Informatics Inventory Management Service Engineer will play the following roles: 1. Service ... Support the development of internal and customer facing technical training material as well as ...
Service Engineer
Vernon Hills, IL · On-site
$59K - $74K/yr
The Service Engineer is responsible for coordinating technical service actions, supporting ... Establishes and maintains positive customer relationships for technical issues and customer ...
Service Engineer
Vernon Hills, IL · On-site
$59K - $74K/yr
The Service Engineer is responsible for coordinating technical service actions, supporting ... Establishes and maintains positive customer relationships for technical issues and customer ...
Service Engineer
Chicago, IL · On-site
$90K - $112K/yr
This positionis responsible for determining the differences between a defect in material/workmanship or if the failure was anend user (customer/operator) error. The Service Engineer will also be ...
Service Engineer
Chicago, IL · On-site
$90K - $112K/yr
This positionis responsible for determining the differences between a defect in material/workmanship or if the failure was anend user (customer/operator) error. The Service Engineer will also be ...
Field Service Engineer :: Mundelein, IL 60060 (Hybrid)
Mundelein, IL · On-site
$71K - $100K/yr
This role requires frequent travel to customer sites, performance of preventive and emergency ... The Service Engineer independently coordinates service visits, communicates effectively with ...
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Field Service Engineer :: Mundelein, IL 60060 (Hybrid)
Mundelein, IL · On-site
$71K - $100K/yr
This role requires frequent travel to customer sites, performance of preventive and emergency ... The Service Engineer independently coordinates service visits, communicates effectively with ...
Customer Service Engineer information
See Illinois salary details
$37.8K - $43.9K
11% of jobs
$43.9K - $50K
1% of jobs
$50K - $56.2K
2% of jobs
$56.2K - $62.3K
5% of jobs
$66.3K is the 25th percentile. Wages below this are outliers.
$62.3K - $68.4K
9% of jobs
$68.4K - $74.5K
19% of jobs
The median wage is $75.4K / yr.
$74.5K - $80.6K
19% of jobs
$85K is the 75th percentile. Wages above this are outliers.
$80.6K - $86.8K
12% of jobs
$86.8K - $92.9K
10% of jobs
$92.9K - $99K
8% of jobs
$99K - $105.1K
4% of jobs
$37.8K
$76.1K
$105.1K
How much do customer service engineer jobs pay per year?
As of Aug 12, 2026, the average yearly pay for customer service engineer in Illinois is $76,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $87,200.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Engineer vs Field Service Technician?
| Aspect | Customer Service Engineer | Field Service Technician |
|---|---|---|
| Credentials | Technical certifications, relevant degrees | Technical certifications, relevant degrees |
| Work Environment | Customer sites, offices, remote support | On-site at customer locations, service centers |
| Employer & Industry | Tech companies, manufacturing, healthcare | Manufacturing, telecom, industrial sectors |
| Primary Focus | Customer support, troubleshooting, technical assistance | Installing, repairing, maintaining equipment |
Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.
What is a customer service engineer?
Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.
What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?
To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.
How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?
Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Illinois? For Customer Service Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Illinois look for? The top searched job categories for Customer Service Engineer jobs in Illinois are:
- Seasonal Siemens Mri Service Engineer
- Flexible Field Service Engineer Beckman Coulter
- Remote Laser Field Service Engineer
- Temporary Philips Field Service Engineer
- Siemens Engineer Salary
- Vice President Field Service Engineer Medical Equipment
- Hourly Field Service Engineer Beckman Coulter
- Nuclear Medicine Field Service Engineer
- Freelance International Field Service Engineer
- Remote Gym Equipment Engineer
Worldwide TechServices rating
4.9
Based on 6 frontline employees who took The Breakroom Quiz
215th of 223 rated it services
Job description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required
Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
What Worldwide TechServices employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Worldwide TechServices
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Tewksbury, MA, US
Year founded
1951