Customer Service Engineer Jobs in Illinois (NOW HIRING)

Sumitomo Electric Carbide, Inc. a world leader in the production and distribution of tools for metal cutting industries currently has an opening for a Service Engineer in Chicago, IL.

Company Overview

One of the largest carbide manufacturers in the world, Sumitomo has been operating in the United States since 1979 with multiple US based tooling manufacturing facilities. A technology first mentality has driven Sumitomo to be a leader in product development, quality and customer satisfaction. The Sumitomo Electric Group employs over 250,000 people globally throughout 40 countries, more than 3,500 of which are part of the Hard Metals division. Sumitomo develops, manufactures and brings to market the finest cutting tools in the industry. We strive for excellence, so we require the best. A rapidly growing company with ever expanding opportunities for employee growth has made Sumitomo a great career choice. To learn more about Sumitomo Electric Carbide, Inc., please visit www.sumicarbide.com.

The position is responsible for a broad range of Service Engineer activities such as:

Job Duties and Responsibilities

Confirms Tooling Specifications

by consulting with customer, Sales Engineer and/or Supervisor to plan tooling requirements; by providing tooling recommendations; by studying blueprints, sketches, machine parts or specifications to determine installation procedures; and by observing and listening to operating machines or equipment to diagnose tool malfunction and recommend adjustments as necessary.

Communicates with Customers

by communicating regularly with customers; by responding to questions in a timely manner; and by providing customers with test data, observations, and corrective measures necessary to improve tool performance.

Performs Administrative Duties

by submitting monthly reports, test reports, trip reports, call schedules, and call reports; by managing the sample account, trunk stock account, and expense account; and by performing any other duties as directed by Management.

Skills/Experience

• Associate's degree from a two-year college, vocational or technical school and two to four years of experience and/or training; or equivalent combination of education and experience/training
• Experience working in a CNC environment
• Exceptional competency in CNC machining
• Must have experience in the cutting tools industry or similar industry
• Must be able to use a computer and applications such as Microsoft Outlook, Word and Excel
• Effective management of time and resources, strong organizational skills, effective communication and compliance with established policies and procedures

Sumitomo offers excellent benefits and competitive salary for the right candidate! If qualified, please send your resume and cover letter explaining your strengths and accomplishments.

About Sumitomo Electric Carbide, Inc.

One of the largest carbide manufacturers in the world, SCI has been operating in the United States since 1979 with multiple US based tooling manufacturing facilities. A technology first mentality has driven SCI to be a leader in product development, quality and customer satisfaction. The Sumitomo Electric Group employs over 250,000 people globally throughout 40 countries, more than 3,500 of which are part of the Hard Metals division. Sumitomo develops, manufactures and brings to market the finest cutting tools in the industry. We strive for excellence, so we require the best. A rapidly growing company with ever expanding opportunities for employee growth has made Sumitomo a great career choice. To learn more about Sumitomo Electric Carbide, Inc., please visit www.sumicarbide.com.

About Sumitomo Electric Group

Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and product through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 320 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials.

To learn more about Sumitomo Electric Group, please visit www.sumitomo.com.