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Customer Service Engineer Jobs in Illinois (NOW HIRING)

ZF Group

Service Engineer

Vernon Hills, IL · On-site

$59K - $74K/yr

The Service Engineer is responsible for coordinating technical service actions, supporting ... Establishes and maintains positive customer relationships for technical issues and customer ...

Komatsu

Service Engineer

Chicago, IL · On-site

$90K - $112K/yr

This positionis responsible for determining the differences between a defect in material/workmanship or if the failure was anend user (customer/operator) error. The Service Engineer will also be ...

Super Micro Computer

Sr. Service Engineer

Chicago, IL · On-site

$100K - $130K/yr

Supermicro is seeking a highly skilled Senior Service Engineer responsible for performing on-site fieldwork at customer locations to diagnose and repair complex server systems. As a key member of our ...

Herrmann Ultrasonics

Service Engineer

Bartlett, IL · On-site

Job profile * Responsible for providing technical expertise to our customers * Planning ... and electrical service experience * Associates degree in engineering or equivalent experience

Methods Machine Tools Inc

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

Methods Machine

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

Methods Machine

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

SUPERMICRO COMPUTER INC

Service Engineer

Chicago, IL · On-site

$85K - $95K/yr

This position will focus on total customer satisfaction for delivering our on-site installation ... Engineering with equivalent relevant experience. 2+ year of experience in servicing complex X86 ...

Methods Machine

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

Methods Machine Tools Inc

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

Support Revolution

Service Engineer

Chicago, IL · On-site

$85 - $95/hr

This position will focus on total customer satisfaction for delivering our on-site installation ... Engineering with equivalent relevant experience. * 2+ year of experience in servicing complex X86 ...

New

Methods Machine

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

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Showing results 21-40

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Illinois

Customer Service Engineer information

See Illinois salary details

$37.8K

$76.1K

$105.1K

How much do customer service engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service engineer in Illinois is $76,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $87,200.00 per year, depending on experience, location, and employer.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

How much do customer service engineers make?

Customer Service Engineers typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical or complex service environments.

What are popular job titles related to Customer Service Engineer jobs in Illinois?

For Customer Service Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Service Engineer jobs in Illinois look for?

The top searched job categories for Customer Service Engineer jobs in Illinois are:

Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $76,135 per year, or $36.6 per hour.

Service Engineer

ZF Group

Vernon Hills, IL • On-site

$59K - $74K/yr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Req ID 89241 | Vernon Hills, United States ZF Services, LLC
About the Team:
The Service Engineer is responsible for coordinating technical service actions, supporting customers with product-related issues, and ensuring the implementation of service updates across the organization. This role involves troubleshooting, warranty analysis, and collaboration with product and quality teams, with occasional domestic and international travel.
What you can look forward to as a Service Engineer:
  • Implementation and coordination of service actions both in house and in field.
  • Establishes and maintains positive customer relationships for technical issues and customer satisfaction.
  • Interprets, distributes and follows up to ensure Service Change Notices are implemented throughout the organization.
  • Creates and distributes Technical Service Bulletins for ZF product to aid customers in product installation.
  • Proactively alerts Industrial Business Line Product Management and Quality department about potential safety and technical issues on ZF product. Helps to find solutions by using problem solving process.
  • Provides technical support on new product releases, B.O.M.'s and catalogs.
  • Assist in warranty inspections and provides failure analysis on ZF product warranty claims which may require some travel.
  • Travel internationally and domestic up to 20%.

Your profile as a Service Engineer:
  • Bachelor's degree in engineering or related technical field.
  • Preferred 1+ years experience (including internship or co op).
  • Preferred experience with high voltage vehicle systems and CAN knowledge.
  • Preferred heavy duty construction vehicle or commercial vehicle experience.
  • Proficiency in Microsoft Office and SAP.
  • Project management, good customer relations and negotiation skills.
  • Self driven and result & detail oriented.
  • Must be able to troubleshoot/problem solve drivetrain issues.

What We Offer:
The expected base compensation for this role is $59,600.00- $74,500.00 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.
  • Annual Incentive Plan
  • Paid time off
  • 401k Plan
  • Health Care Benefits
  • Paid Holidays
  • A supportive collaborative team environment
  • A strong diverse culture
  • Supportive Employee Groups and community outreach activities

ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration-related support, including-but not limited to-being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support). IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY.
Be part of our ZF team as Service Engineer and apply now!
Contact
Bethany Vijayakumar
DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
Find out how we work at ZF:

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