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Customer Service Engineer Jobs in Illinois (NOW HIRING)

ZF Group

Service Engineer

Vernon Hills, IL · On-site

$59K - $74K/yr

The Service Engineer is responsible for coordinating technical service actions, supporting ... Establishes and maintains positive customer relationships for technical issues and customer ...

Komatsu

Service Engineer

Chicago, IL · On-site

$90K - $112K/yr

This positionis responsible for determining the differences between a defect in material/workmanship or if the failure was anend user (customer/operator) error. The Service Engineer will also be ...

Super Micro Computer

Sr. Service Engineer

Chicago, IL · On-site

$100K - $130K/yr

Supermicro is seeking a highly skilled Senior Service Engineer responsible for performing on-site fieldwork at customer locations to diagnose and repair complex server systems. As a key member of our ...

Herrmann Ultrasonics

Service Engineer

Bartlett, IL · On-site

Job profile * Responsible for providing technical expertise to our customers * Planning ... and electrical service experience * Associates degree in engineering or equivalent experience

Methods Machine Tools Inc

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

Methods Machine

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

Methods Machine

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

Methods Machine

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

Komatsu America Corp.

Service Engineer

Chicago, IL · On-site

$90 - $113/hr

This positionis responsible for determining the differences between a defect in material/workmanship or if the failure was anend user (customer/operator) error. The Service Engineer will also be ...

New

Methods Machine Tools Inc

Service Engineer

Gilberts, IL · On-site

$29.48 - $44.59/hr

The ideal candidate is self-motivated, customer-focused, and has a proven ability to work ... field service. * Hands-on knowledge of Fanuc controls (CNC programming experience is a plus)

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Showing results 21-40

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Illinois

Customer Service Engineer information

See Illinois salary details

$37.8K

$76.1K

$105.1K

How much do customer service engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service engineer in Illinois is $76,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $87,200.00 per year, depending on experience, location, and employer.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

How much do customer service engineers make?

Customer Service Engineers typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical or complex service environments.

What are popular job titles related to Customer Service Engineer jobs in Illinois?

For Customer Service Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Service Engineer jobs in Illinois look for?

The top searched job categories for Customer Service Engineer jobs in Illinois are:

Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $76,135 per year, or $36.6 per hour.

Field Service Engineer

Sterling Engineering Inc.

Elgin, IL • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Title: Field Service Engineer
Location: Onsite (Travel Required – Domestic & International)
Hire Type: Direct Hire
Target Salary: $75,000
Benefits: Medical, Dental, Vision, PTO, Paid Holidays, 401(k)
Must Have Skill Set:
Electromechanical troubleshooting experience
Ability to read blueprints and electrical schematics
Experience with PLCs (RSLogix preferred)
Hands-on experience with calibration and diagnostic tools (multimeters, pressure gauges, temp probes)
Strong problem-solving skills in mechanical, electrical, and control systems
Ability to travel (domestic & international)


Overview:
We are seeking a Field Service Engineer to support installation, maintenance, troubleshooting, and qualification of capital equipment at customer sites. This role requires strong electromechanical expertise and the ability to work directly with customers to diagnose issues, perform repairs, and ensure equipment operates to specification. The ideal candidate is hands-on, customer-focused, and comfortable traveling to support a variety of field-based service needs.

Job Duties:


Plan and coordinate service visits, including identifying required tools, parts, and travel logistics
Diagnose and troubleshoot equipment issues across mechanical, electrical, pneumatic, and hydraulic systems
Perform repairs, replace components, and reprogram control systems as needed
Execute equipment qualification protocols at internal and customer sites
Perform calibration activities and ensure equipment meets operational standards
Provide on-site maintenance, preventive maintenance, and operational support
Respond to customer service calls and recommend corrective actions
Conduct factory acceptance testing (FAT) and site acceptance testing (SAT)
Train customers on equipment operation and process optimization
Maintain accurate service documentation, reports, and expense records


Qualifications:


Bachelor’s degree in Engineering or equivalent hands-on experience (4+ years preferred)
Experience working with PLCs and control systems (RSLogix preferred)
Strong understanding of electromechanical systems
Experience with high-voltage equipment preferred
Proficiency with diagnostic and calibration tools
Strong communication and customer-facing skills
Ability to travel frequently, including overnight and international travel




Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.