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Remote Customer Engineer Jobs in New York (NOW HIRING)

YO AI Labs

Senior Software Engineer - Remote

New York, NY · Remote

$134K - $176K/yr

Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI ... We are seeking strong Software Engineers to join our customer's team with expertise in Python3 ...

TixTrack

Sr. Platform Engineer (Remote - US)

Manhattan, NY · On-site +1

$115K - $157K/yr

We are passionate about our work and driven to innovate with our customers to solve current and ... reports to the Platform Engineering Manager. This position is full-time and fully remote.

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... Be an active advocate for customer satisfaction * Provide technical excellence t for systems ...

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · Remote

$109K - $150K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... Be an active advocate for customer satisfaction * Provide technical excellence t for systems ...

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · Remote

$107K - $146K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... Be an active advocate for customer satisfaction * Provide technical excellence t for systems ...

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Showing results 21-40

All JobsCustomer Engineer JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in New York

Remote Customer Engineer information

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware or software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use communication tools like video calls, chat, and remote access software, and may require technical certifications or knowledge of specific products or systems.

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What cities in New York are hiring for Remote Customer Engineer jobs? Cities in New York with the most Remote Customer Engineer job openings:
Remote Customer Engineer jobs near you

Customer Success Engineer

Selr LLC

New York, NY • Remote

$120K - $200K/yr

Full-time

Re-posted 25 days ago

Job description

Job Description Customer Success Engineer Location: Remote (Preference for SF Bay Area) Compensation: $120,000-$200,000 base salary Industry: Marketing Technology / B2B SaaS Employment Type: Full-time About the Company Our client is a high-growth martech company building a platform used by modern marketing and growth teams to drive acquisition, activation, and revenue. Their technology sits at the intersection of data, experimentation, and go-to-market execution, and is trusted by high-performing growth organizations. As the company scales its customer base, they are investing in a technical customer success function that can engage credibly with senior marketing and growth leaders.

The Role Our client is hiring a Customer Success Engineer to partner closely with customers post-sale, ensuring technical success, adoption, and long-term value. This role is highly consultative and technical, but customer-facing, working directly with Heads of Marketing, Growth, and Revenue to help them achieve measurable outcomes. This is a remote role, with a strong preference for candidates based in the SF Bay Area.

Responsibilities Serve as a technical partner to marketing and growth leaders post-sale Lead onboarding, implementation, and technical enablement for customers Translate growth and marketing objectives into technical configurations and workflows Advise customers on best practices for experimentation, analytics, and optimization Troubleshoot technical issues related to integrations, APIs, and data pipelines Partner with Account Managers and Sales Engineers on renewals and expansions Support technical deep dives, QBRs, and strategic planning sessions Relay customer feedback and product gaps to product and engineering teams Create documentation, playbooks, and enablement materials for customers Track adoption, health metrics, and risks across accounts Requirements 4+ years of experience in Customer Success Engineering, Solutions Engineering, or a similar role Strong understanding of marketing technology, growth marketing, or analytics platforms Experience working directly with marketing, growth, or revenue leaders Ability to speak fluently about acquisition, funnels, attribution, and experimentation Technical comfort with APIs, integrations, and data workflows Strong consultative and communication skills Experience supporting enterprise or high-growth SaaS customers Highly organized, proactive, and customer-obsessed Comfortable working remotely with cross-functional teams Compensation and Benefits $120,000-$200,000 base salary depending on experience Bonus or variable compensation potential Equity or equity upside Remote-first culture with Bay Area collaboration opportunities Clear growth path into senior customer success or technical leadership roles Why This Opportunity Our client offers a rare blend of technical depth and growth marketing influence. This role is ideal for someone who can speak both engineering and marketing fluently, wants to work directly with senior growth leaders, and enjoys helping customers turn technology into revenue impact.

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