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Remote Customer Engineer Jobs in New York (NOW HIRING)

YO AI Labs

Senior Software Engineer - Remote

New York, NY · Remote

$134K - $176K/yr

Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI ... We are seeking strong Software Engineers to join our customer's team with expertise in Python3 ...

Pearl

Remote Forward Deployed Engineer

New York, NY · Remote

Prior role blending sales engineering or customer success with hands-on coding Benefits ... Remote Work: Fully remote-work from anywhere * Team Incentives: Recognition for maintaining 100% CR ...

Pearl

Remote Forward Deployed Engineer

New York, NY · Remote

Prior role blending sales engineering or customer success with hands-on coding Benefits ... Remote Work: Fully remote--work from anywhere * Team Incentives: Recognition for maintaining 100 ...

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All JobsCustomer Engineer JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in New York

Remote Customer Engineer information

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware and software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use remote access tools, have strong technical knowledge, and may hold certifications relevant to their industry. Their role involves communication skills and the ability to resolve technical problems efficiently from a remote location.

What are the most commonly searched types of Customer Engineer jobs in New York?

The most popular types of Customer Engineer jobs in New York are:

What cities in New York are hiring for Remote Customer Engineer jobs?

Cities in New York with the most Remote Customer Engineer job openings:

Remote Customer Engineer jobs near you

Forward Deployed Software Engineer

Octagon Talent

New York, NY • Remote

$200K - $260K/yr

Full-time

Re-posted 27 days ago

Job description

Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last.


Job Overview: Our client is seeking a Forward Deployed Engineer to lead hands-on technical engagements from discovery through deployment, partnering directly with customers to design architectures, run proof-of-concepts, and deliver secure, production-ready implementations. This is a highly customer-facing role best suited for an infrastructure-minded engineer who enjoys building, troubleshooting, and communicating clearly with both technical and non-technical stakeholders. This position is remote with 10–20% travel for onsite customer work.


RESPONSIBILITIES:


  • Own technical GTM execution for customer POCs and implementations—from requirements gathering through successful rollout.
  • Run pre-sales and post-sales technical deep dives, demos, and architecture discussions with customer engineering teams.
  • Design and troubleshoot integrations across customer environments (identity providers, security tooling, observability stacks, and infrastructure).
  • Build one-off solutions, custom configurations, and deployment patterns to meet enterprise requirements.
  • Serve as the technical expert during sales cycles—answering complex questions and guiding best-practice decisions.
  • Drive complex technical support and customer escalations to resolution, partnering with internal engineering as needed.


REQUIREMENTS:


  • Strong infrastructure background with hands-on experience in areas like authentication/identity (e.g., Okta, Entra), observability, and secure deployment configurations.
  • Proven ability to ship production software and own outcomes end-to-end (not just internal tooling).
  • Prior customer-facing technical experience (solutions architecture, technical implementation, or similar), with excellent written and verbal communication.
  • Comfort operating in ambiguity and moving quickly in a high-growth environment; strong troubleshooting instincts.
  • Working knowledge (or strong interest) in AI primitives, agents, MCP, plugins, and tool integrations; ability to learn new systems fast.
  • Ability to travel 10–20% to support onsite customer engagements.
  • Preferred: experience with enterprise customers and security-minded system design; familiarity with infrastructure-as-code (e.g., Terraform) and modern cloud platforms.