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Client Success Manager Jobs (NOW HIRING)

Advanced Data Risk Management

Client Success Manager

$95K - $125K/yr

About the Role ADRM is seeking a Client Success Manager to support and coordinate strategic client initiatives across large, enterprise accounts. This role serves as a central point of contact ...

Nextep

Client Success Manager

Charlotte, NC · On-site

A client success manager is exactly how it sounds - an account manager who ensures our clients are happy, taken care of, and thriving. When our clients succeed, Nextep succeeds. If you're solutions ...

Steris Corporation

Client Success Manager

Mentor, OH · On-site

Position Summary The Client Success Manager plays a critical role in ensuring the successful implementation, onboarding, adoption, and ongoing success of ConnectCare with Remote Monitoring customers.

New

Global-E

Client Success Manager

New York, NY · On-site

$65K - $95K/yr

We are looking for a Client Success Manager to ensure the long-term success of our clients in North America. This candidate will be responsible for achieving the sales retention and revenue growth ...

Drips

Client Success Manager

Cleveland, OH · Remote

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

EagleOne - Case Management Solutions

Be Seen First

Client Success Manager

Burr Ridge, IL · Remote

$70K - $80K/yr

Client Success Manager The Client Success Manager is responsible for the day-to-day relationship/account management for assigned clients in an effort to retain customers and ensure a great client ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 per hour Work Location: In Person Position Overview Impact Directors LLC is seeking a Client Success ...

giftHEALTH Inc

Client Success Manager

Columbus, OH · On-site

$85K - $100K/yr

Client Success Manager Position Summary We are seeking a Client Success Manager to own the day-to-day operational relationship for an assigned client accounts and serve as the liaison between ...

Posted today

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 per hour Work Location: In Person Position Overview Impact Directors LLC is seeking a Client Success ...

MDCalc

Client Success Manager

New York, NY · On-site

The Role We're looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you'll guide pharmaceutical ...

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

Alteva RCM

Client Success Manager

Bergenfield, NJ

Position Summary The Client Success Manager serves as the primary relationship owner for assigned physician and practice clients, ensuring a high-quality client experience, strong retention, and ...

Global-e

Client Success Manager

Manhattan, NY · On-site +1

$65K - $95K/yr

We are looking for a Client Success Manager to ensure the long-term success of our clients in North America. This candidate will be responsible for achieving the sales retention and revenue growth ...

Alteva RCM

Client Success Manager

Bergenfield, NJ

Position Summary The Client Success Manager serves as the primary relationship owner for assigned physician and practice clients, ensuring a high-quality client experience, strong retention, and ...

Selerix

Client Success Manager

Indianapolis, IN · On-site +1

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location: Indianapolis, IN Job Summary The Client Success Manager manages the various stages of the Selerix end ...

Selerix

Client Success Manager

Indianapolis, IN · Hybrid

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location: Indianapolis, IN Job Summary The Client Success Manager manages the various stages of the Selerix end ...

ADRM Careers

Client Success Manager

Woburn, MA · On-site

$95K - $125K/yr

About the Role ADRM is seeking a Client Success Manager to support and coordinate strategic client initiatives across large, enterprise accounts. This role serves as a central point of contact ...

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Client Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do client success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What cities are hiring for Client Success Manager jobs? Cities with the most Client Success Manager job openings:
What are the most commonly searched types of Client Success jobs? The most popular types of Client Success jobs are:
Who are the top companies hiring for Client Success Manager jobs? The top employers for Client Success Manager jobs are:
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Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Manager

Advanced Data Risk Management

Remote

$95K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

ADRM is a leading physical security consulting firm with a bold vision to be the most trusted security firm in the industry. Our mission is to disrupt the security landscape, drive change, and create a truly safer world. We safeguard organizations' critical assets through data-driven risk management solutions. In addition to traditional security consulting services, we provide unique and customized solutions tailored to individual client needs and risk profiles. Our esteemed clients include industry leaders in the Financial, Technology, Data Center, Bio-Tech, Critical Infrastructure, and Higher Education sectors.
Our core values - Balance, Curiosity, Integrity, Respect, Team, and Trust, are at the heart of everything we do. We are committed to embodying these values in every action and interaction. At ADRM, we take pride in our team, who are passionate about their work and the clients we serve. We believe in the importance of work-life balance and support our team members with a comprehensive benefits package.
About the Role
ADRM is seeking a Client Success Manager to support and coordinate strategic client initiatives across large, enterprise accounts. This role serves as a central point of contact between client stakeholders and internal ADRM teams, helping ensure successful communication and execution across multiple services and operational initiatives.
This is a highly collaborative client-facing role focused on account coordination, initiative success, and operational follow-through. The Client Success Manager will work cross-functionally across Managed Services, Design, DEFENDER™, assessments, and other strategic initiatives to help ensure clients receive a seamless and high-quality experience with ADRM.
About You
You are client-focused, highly organized, and execution-oriented, with a strong ability to manage multiple stakeholders and priorities. You're comfortable in a client-facing role and take pride in delivering clear, professional, and reliable program execution.
You're tech-savvy (but not a developer), collaborative by nature, operationally minded, and motivated by helping both clients and internal teams succeed.
Responsibilities
Client Success & Account Coordination
  • Serve as the primary point of contact for strategic client accounts and initiatives
  • Lead client meetings, program reviews, onboarding sessions, and strategic discussions
  • Reinforce ADRM's position as a trusted long-term partner
  • Support account growth opportunities through relationship management
  • Help coordinate onboarding timelines, milestones, and deliverables across multiple client deployments
  • Partner with development and internal stakeholders to help shape appropriate solutions and responses based on client feedback
  • Build strong working relationships with client stakeholders and internal teams
  • Support long-term client success by helping ensure a seamless and high-quality client experience

Program & Initiative Management
  • Lead client onboarding sessions, training, and platform walkthroughs
  • Support clients in understanding and using DEFENDER™ effectively for their operational needs
  • Help maintain momentum and ensure projects and operational initiatives continue progressing effectively
  • Identify gaps and proactively help resolve them
  • Program & Project Management: track timelines, milestones, deliverables, risks, dependencies, and action items
  • Maintain clear documentation, status updates, and reporting
  • Partner with internal teams to ensure smooth execution and issue resolution
  • Other duties as assigned

Requirements
  • Bachelor's degree in Program Management, Communications, Information Systems, or a related field preferred
  • 5+ years of experience in client-facing program management, implementation, onboarding, or service delivery or equivalent experience
  • Demonstrated experience supporting multiple accounts or stakeholders simultaneously in a structured, organized way
  • Strong ability to manage programs end-to-end, including timelines, deliverables, dependencies, and follow-ups
  • Comfortable working directly with enterprise and/or global clients
  • Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
  • Tech-savvy and comfortable navigating and demonstrating SaaS various platforms
  • Highly organized, detail-oriented, and proactive in identifying risks and resolving issues
  • Willingness and ability to travel occasionally for on-site client meetings as needed
  • Ability to work independently in a remote environment while staying closely connected to internal teams
  • Able to pass a comprehensive background check
  • Travel occasionally for client meetings and on-site engagements as needed

Why ADRM
  • Be part of a forward-thinking physical security firm that is reshaping the industry
  • Work in a collaborative environment that values balance, respect, and integrity
  • Contribute to a mission-driven company with a commitment to creating a safer world
  • ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents, ensuring complete support for your well-being and that of your family
  • Enjoy a robust 401(k) plan that includes a generous company match and profit sharing
  • Team Pride
  • Because at ADRM, our people are why we exist

Salary Description
$95k - $125k annual

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