Client Success Manager Jobs in Minnesota (NOW HIRING)

If you’re looking for a fast-paced, growth-focused environment to flex your digital marketing muscle, Rocket55 is a perfect fit. Rocket55 has been a full-service digital marketing agency for 16+ years, no small feat in an industry that changes and evolves daily. Keeping up with the technological innovations and market trends in our industry makes every day working here an adventure. We’re looking for fellow hard-working digital enthusiasts who are eager to drive results for our clients, thrive in a diverse and dynamic workplace, and add to a culture of curiosity, innovation, and awesomeness. Join our energetic, success-driven team and be part of a company that values relentless pursuit of results, curiosity, collaboration, and adaptability. If you are driven by excellence and hungry for success, we want to hear from you!

Job Summary:

As a pivotal figure at Rocket55, the Client Success Manager is the cornerstone of client satisfaction and success. This role leads and manages client relationships and oversees the implementation of all digital marketing initiatives. Rocket55 Client Success Managers focus on delivering world-class customer service and thrive in fast-paced, ever-evolving environments. The Client Success Manager will coordinate with project managers, the Account Strategy Lead, and the broader production team to deliver for our clients. They expertly translate business needs into impactful digital marketing strategies, meticulously tracking and reporting on the progress and effectiveness of these initiatives. It's a role suited for visionary leaders who are passionate about making a difference, driving client success, and contributing to the dynamic synergy of our agency.

Responsibilities:

Client Communication and Relationship Management:

• Serves as the primary point of contact for clients
• Maintains regular communication with clients to understand their needs, expectations, and feedback
• Builds and nurtures long-term relationships with clients
• Handles client queries and resolves issues promptly
• Identifies opportunities for account growth and upselling additional services to existing clients

Project Management And Coordination:

• Oversees the planning and execution of digital marketing campaigns
• Coordinates with various internal teams (such as SEO, PPC, content, social media, design, and project management teams) to ensure campaign success
• Collaborates with the project management team to monitor project timelines and ensure that deadlines are met
• Manages budgets and works with project management teams to allocate resources effectively

Performance Analysis And Reporting:

• Monitors and analyzes the performance of digital marketing campaigns
• Uses analytics tools to track campaign success and ROI
• Prepares and presents regular reports (in collaboration with strategy leads and service strategists) to clients on campaign performance, insights, and recommendations for improvement

Internal Collaboration And Communication:

• Works closely with creative, technical, and strategic teams to ensure that client needs are understood and met
• Shares client feedback with relevant teams to improve service delivery
• Participates in internal meetings and provide updates on account status

Continual Learning And Adaptation:

• Stays updated on the latest industry trends, tools, and best practices
• Attends workshops, webinars, and training to enhance professional skills

Problem-Solving And Crisis Management:

• Addresses and resolves any challenges or obstacles that arise
• Works with Executive Sponsor and Account Strategy Lead to address and resolve challenges or obstacles that arise

KPIs:

• Client Satisfaction & Client Health
• Account retention and performance
• Successful cross team collaboration
• Professional development plan

Required Experience, Skills, and Qualifications:

• Bachelor’s degree in Marketing, Advertising, Business, or related field
• 2 - 4 years of experience as an account manager within an advertising/marketing agency
• Ability to understand complex client deliverables and confidently present them to clients
• Excellent listener and note-taker
• Solid verbal/written communication skills
• Collaborative leader
• Extremely detail-oriented and organized
• Strong business acumen
• Willingness to take on any task with enthusiasm
• Fast learner and accepting of constructive criticism
• Ability to work cohesively with clients and subject matter experts
• Comfortable with a fast-paced and evolving environment
• Problem-solving attitude with a consistent pursuit of results

Preferred Qualifications:

• 2+ years of experience with SEO, pay per click, and/or Social Media strategies
• Familiarity with WordPress or other Content Management Systems
• Understanding of Amazon or other marketplace platforms
• Analytics/Google Ads Certified
• Accelo or other project management software experience

Salary Range:

$70,000 - $79,000 - depending on experience and qualifications.

Total Compensation Package:

This position offers full-time employment along with a comprehensive benefits package that includes:

• Complimentary parking
• Health, dental, and vision insurance
• 401(k) with matching contributions from the Company
• Life insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-provided Short Term Disability insurance
• Long Term Disability coverage
• Paid Time Off
• Holiday pay, including Floating Holiday
• Flexible work schedules

Commitment to Inclusion:

Rocket55 is an equal opportunity employer and is dedicated to creating an inclusive work environment void of harassment and discrimination. Our goal at Rocket55 is to cultivate a culture where each team member feels appreciated, empowered, and motivated to pursue both personal and collective objectives. This commitment entails ensuring opportunity and accessibility for individuals of all backgrounds, including but not limited to race, ethnicity, age, marital status, gender, sexual orientation, gender identity, gender expression, religion, national origin, disabilities, political affiliation, and socioeconomic status.

Note: This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications that may be required. The role may evolve based on the needs of the company.