6 Abrigo Client Success Manager Jobs Hiring Near You

Description
We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes - from anti-money laundering to fraud detection to CECL readiness to lending workflows - empowering our customers by addressing their Enterprise Risk Management needs.
You will be responsible for building and maintaining strong relationships with our customers and partners to drive our mutual success. You will work in an entrepreneurial environment within an established business to launch and grow new partner capabilities. Your goal will be to maximize the adoption and satisfaction of our partner products and work with internal customers in sales, marketing, and product to evolve our capabilities, ultimately driving revenue growth for the company by delivering more customer value. This position offers the flexibility of working remotely or from our offices in Raleigh, NC or Austin, TX. The role requires occasional travel (20%).
What You'll Do:

• Work with leaders at Abrigo, its partners, and its candidate partners to create value for multiple parties (customers, partners, and Abrigo) in complex relationships
• Communicate with technical and commercial audiences to bring ideas into reality through all stages of partnership development - ideation, commercials, launch, and evolution
• Synthesize the needs of 2,400+ customers and 50+ partners to make sure our resources are being deployed to their highest impact
• Implement continuous improvement frameworks for our partnerships to improve the lived experiences of our customers
• Represent Abrigo at industry events and on high-stakes negotiations
• Get deep into the business cases of each partnership, using information from multiple sources and taking into account multiple perspectives on the difference between good and great.

What You'll Need:

• Several years of experience in complex commercial settings - banking, consulting, etc
• The ability to prioritize and see initiatives through to fruition - independent drive and follow-through are critical
• Proven executive communication skills - written, phone, video, and in-person.
• Familiarity with the AI landscape from LLMs to agentic tools, but without dependence on it.
• Tech-adjacent background - ability to understand and communicate e.g. API documentation, cost analysis, etc.
• Hard analytical skills - ability to get into data from several sources and systems and use it to make (and track) a business case
• A desire for accountability - using numbers and hard quantifiables to track success and motivate daily priorities.

What You'll Get:

• Market competitive total rewards package
• To be part of the Heart & SOUL of a winning company with an inspiring mission
• The opportunity to Make Big Things Happen
• Competitive salary along with full health benefits with an HSA option
• Flexible PTO and bank holidays
• 401(k) plan and company match

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] with the subject line accommodation.