... management to ensure timely processing. Enters prospects, sales and client notes into Salesforce.com to ensure seamless selling and service to Paychex clients. * Projects a positive image in ...
77 Paychex Client Success Manager Jobs Hiring Near You
... management to ensure timely processing. Enters prospects, sales and client notes into Salesforce.com to ensure seamless selling and service to Paychex clients. * Projects a positive image in ...
... management to ensure timely processing. Enters prospects, sales and client notes into Salesforce.com to ensure seamless selling and service to Paychex clients. * Projects a positive image in ...
... management to ensure timely processing. Enters prospects, sales and client notes into Salesforce.com to ensure seamless selling and service to Paychex clients. * Projects a positive image in ...
Channel Sales Associate - CPA
Columbus, OH · On-site
$13.50 - $18.25/hr
... Sales Management. * Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client ...
Channel Sales Associate - CPA
Columbus, OH · On-site
$13.50 - $18.25/hr
... Sales Management. * Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client ...
Channel Sales Associate - CPA
$13.50 - $18.25/hr
... Sales Management. * Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client ...
Channel Sales Associate - CPA
$13.50 - $18.25/hr
... Sales Management. * Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client ...
Channel Sales Associate - CPA
Columbus, OH · On-site
$13.50 - $18.25/hr
... Sales Management. * Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client ...
Channel Sales Associate - CPA
Columbus, OH · On-site
$13.50 - $18.25/hr
... Sales Management. * Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client ...
Channel Sales Associate - CPA
$13.50 - $18.25/hr
... Sales Management. * Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client ...
Channel Sales Associate - CPA
$13.50 - $18.25/hr
... Sales Management. * Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client ...
Channel Sales Associate - Bank
$51K - $86.33K/yr
... the Paychex solution to key stakeholders and decision makers in accordance with the client ... Sales management to assist with forecasting. * Works with bank partners to identify business ...
Channel Sales Associate - Bank
$51K - $86.33K/yr
... the Paychex solution to key stakeholders and decision makers in accordance with the client ... Sales management to assist with forecasting. * Works with bank partners to identify business ...
Review client data using Paychex sales tools to prepare for discovery meetings, uncover client ... Meet with manager weekly for 1:1 to review current performance , review sales calls and meetings ...
Review client data using Paychex sales tools to prepare for discovery meetings, uncover client ... Meet with manager weekly for 1:1 to review current performance , review sales calls and meetings ...
Channel Sales Associate - Bank
Columbus, OH · On-site
$51K - $86.33K/yr
... the Paychex solution to key stakeholders and decision makers in accordance with the client ... Sales management to assist with forecasting. * Works with bank partners to identify business ...
Channel Sales Associate - Bank
Columbus, OH · On-site
$51K - $86.33K/yr
... the Paychex solution to key stakeholders and decision makers in accordance with the client ... Sales management to assist with forecasting. * Works with bank partners to identify business ...
... Paychex base, utilizing the telephone, direct mail, seminars, current client visits, or other local marketing programs directed by Sales management. * Analyzing the prospects' needs and interests ...
... Paychex base, utilizing the telephone, direct mail, seminars, current client visits, or other local marketing programs directed by Sales management. * Analyzing the prospects' needs and interests ...
Review client data using Paychex sales tools to prepare for discovery meetings, uncover client ... Meet with manager weekly for 1:1 to review current performance , review sales calls and meetings ...
Review client data using Paychex sales tools to prepare for discovery meetings, uncover client ... Meet with manager weekly for 1:1 to review current performance , review sales calls and meetings ...
Channel Sales Consultant - Bank
$56K - $91K/yr
Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American ... client size to achieve unit and revenue goals. * Schedules appointments and visits assigned bank ...
Channel Sales Consultant - Bank
$56K - $91K/yr
Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American ... client size to achieve unit and revenue goals. * Schedules appointments and visits assigned bank ...
Sales Manager - CPA
Columbus, OH · On-site
Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American ... Overview As a District Sales Leader, you will spearhead our efforts to expand our client base and ...
Sales Manager - CPA
Columbus, OH · On-site
Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American ... Overview As a District Sales Leader, you will spearhead our efforts to expand our client base and ...
Sales Executive - PEO
Columbus, OH · On-site
... Paychex base, utilizing the telephone, direct mail, seminars, current client visits, or other local marketing programs directed by Sales management. * Analyzing the prospects' needs and interests ...
Sales Executive - PEO
Columbus, OH · On-site
... Paychex base, utilizing the telephone, direct mail, seminars, current client visits, or other local marketing programs directed by Sales management. * Analyzing the prospects' needs and interests ...
District Sales Manager - CPA Channel
Columbus, OH · On-site +1
Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American ... Overview As a District Sales Leader, you will spearhead our efforts to expand our client base and ...
District Sales Manager - CPA Channel
Columbus, OH · On-site +1
Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American ... Overview As a District Sales Leader, you will spearhead our efforts to expand our client base and ...
Sr Sales Executive - Enterprise
Columbus, OH · On-site
$175K/yr
... the Paychex solution to key stakeholders and decision makers in accordance with the client ... management. * Analyzing the customer needs and interests, determining which products are ...
Sr Sales Executive - Enterprise
Columbus, OH · On-site
$175K/yr
... the Paychex solution to key stakeholders and decision makers in accordance with the client ... management. * Analyzing the customer needs and interests, determining which products are ...
... the Paychex solution to key stakeholders and decision makers in accordance with the client ... management. * Analyzing the customer needs and interests, determining which products are ...
... the Paychex solution to key stakeholders and decision makers in accordance with the client ... management. * Analyzing the customer needs and interests, determining which products are ...
Client Success Manager
Troy, MI · On-site
The Client Success Manager is an automotive expert. They will leverage their expertise managing an assigned list of Dealers through delivering customized sales process consultation, best practice ...
Client Success Manager
Troy, MI · On-site
The Client Success Manager is an automotive expert. They will leverage their expertise managing an assigned list of Dealers through delivering customized sales process consultation, best practice ...
Client Success Manager
Troy, MI · On-site
The Client Success Manager is an automotive expert. They will leverage their expertise managing an assigned list of Dealers through delivering customized sales process consultation, best practice ...
Client Success Manager
Troy, MI · On-site
The Client Success Manager is an automotive expert. They will leverage their expertise managing an assigned list of Dealers through delivering customized sales process consultation, best practice ...
Client Success Manager
Portsmouth, NH · On-site
$70K - $80K/yr
Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...
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Client Success Manager
Portsmouth, NH · On-site
$70K - $80K/yr
Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...
Paychex Jobs Information
What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?
To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.
How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?
Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.
What is a Client Success Manager?
A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.
What is the difference between Client Success Manager vs Account Manager?
| Aspect | Client Success Manager | Account Manager |
|---|---|---|
| Primary Focus | Ensuring client satisfaction, onboarding, and long-term success | Managing client accounts, upselling, and renewals |
| Work Environment | Proactive engagement, strategic planning | Relationship management, sales-oriented |
| Required Skills | Communication, problem-solving, customer-centric | Sales, negotiation, relationship building |
While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.
What is it like to work at Paychex?
Paychex is a company that values innovation, customer satisfaction, and employee growth, fostering a collaborative and dynamic work environment. As a leading provider of human capital management solutions, Paychex has a diverse team of professionals working together to deliver payroll, HR, and benefits services to clients across the United States. Working at Paychex may appeal to candidates who are interested in a stable and growing company with opportunities for professional development and advancement in a rapidly evolving industry.
Do workers at Paychex get paid breaks?
Yes. Most people get paid breaks.
77% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between May 2025 and May 2026.
77% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between May 2025 and May 2026.
Does Paychex pay people when they’re sick?
Yes. Most people get paid when they’re sick.
93% of people say they would get paid if they were sick but scheduled to work.
Based on data from 67 people who took the Breakroom Quiz between June 2025 and May 2026.
93% of people say they would get paid if they were sick but scheduled to work.
Based on data from 67 people who took the Breakroom Quiz between June 2025 and May 2026.
At Paychex, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 68 people who took the Breakroom Quiz between June 2025 and May 2026.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 68 people who took the Breakroom Quiz between June 2025 and May 2026.
Is the health insurance from Paychex affordable enough for their workers?
Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.
90% of people say the health insurance costs are okay
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people get paid time off at Paychex?
Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 70 people who took the Breakroom Quiz between June 2025 and May 2026.
99% of people say they get paid time off.
Based on data from 70 people who took the Breakroom Quiz between June 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and September 2025.
- 43% of people with changing schedules find out their shifts one week or less ahead of time.
- 14% of people with changing schedules find out their shifts two weeks ahead of time.
- 29% of people with changing schedules find out their shifts three weeks ahead of time.
- 14% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and September 2025.
Do workers at Paychex worry about hours?
Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.
92% of people report they don’t worry about getting enough hours.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.
Do Paychex workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 41 people who took the Breakroom Quiz between March 2025 and March 2026.
41% report that they don’t have enough control over which shifts they work.
Based on data from 41 people who took the Breakroom Quiz between March 2025 and March 2026.
How easy is it for Paychex workers to change shifts?
Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and March 2026.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to get time off at Paychex?
Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 68 people who took the Breakroom Quiz between June 2025 and May 2026.
75% of people report it’s easy to get time off.
Based on data from 68 people who took the Breakroom Quiz between June 2025 and May 2026.
Do Paychex managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.
Do workers at Paychex do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.
88% of people report that they don’t do extra unpaid work.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.
How easy is it to take sick days at Paychex?
Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 69 people who took the Breakroom Quiz between June 2025 and May 2026.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 69 people who took the Breakroom Quiz between June 2025 and May 2026.
Is working at Paychex good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 35 people who took the Breakroom Quiz between June 2025 and May 2026.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 35 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people at Paychex feel treated with respect by their managers?
Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.
85% of people say they’re treated with respect by their managers.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people at Paychex get to take their breaks without interruption?
Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 60 people who took the Breakroom Quiz between May 2025 and May 2026.
88% of people report that they get to take their breaks without interruption.
Based on data from 60 people who took the Breakroom Quiz between May 2025 and May 2026.
Is it stressful to work at Paychex?
Most people feel stressed out here.
88% of people say they often feel stressed out at work.
Based on data from 67 people who took the Breakroom Quiz between June 2025 and May 2026.
88% of people say they often feel stressed out at work.
Based on data from 67 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people at Paychex enjoy their jobs?
Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.
42% of people report they don’t enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Paychex recommend working with their team?
Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 70 people who took the Breakroom Quiz between June 2025 and May 2026.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 70 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people get enough training when they start at Paychex?
Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 68 people who took the Breakroom Quiz between June 2025 and May 2026.
41% of people report they didn’t get enough training when they started working here.
Based on data from 68 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people get support to advance at Paychex?
Only some people are given support to advance their career here.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people think Paychex’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and May 2026.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and May 2026.
Do workers feel well informed about how Paychex is doing?
Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and May 2026.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and May 2026.
What other companies are hiring for Client Success Manager jobs?
What are the most popular jobs at Paychex?
What are the most popular categories at Paychex?
Full-time
Medical, Retirement, PTO
Posted 25 days ago
Paychex rating
7.3
Based on 154 frontline employees who took The Breakroom Quiz
186th of 422 rated business services
Job description
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview
Selling Company's products and services by developing new clients and increasing the client base to increase profits in the Human Resource Services organization.
Responsibilities
Qualifications
Live the Paychex Values
Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.
What's in it for you?
Overview
Selling Company's products and services by developing new clients and increasing the client base to increase profits in the Human Resource Services organization.
Responsibilities
- Presents all retirement plan and flexible spending account products and services of Paychex to final decision makers and end users within the prospect universe for the purpose of closing new sales. Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client's preference on in person or virtual interaction to increase revenue and market share.
- Schedules appointments and visiting potential and current referral sources, specifically the financial advisor channel and registered investment advisor community to secure referrals to end users.
- Prospects utilizing the telephone, direct mail, seminars, current client visits, or other local marketing programs directed by Sales management for the purpose of seeking new clients and referral sources.
- Analyzes the prospects' needs and interests, determining which products are appropriate and referring to appropriate party when necessary.
- Expedites the resolution of client problems or complaints to ensure client satisfaction and retention.
- Completes and submits accurate new business paperwork and expense reports by agreed upon dates set by Sales management to ensure timely processing. Enters prospects, sales and client notes into Salesforce.com to ensure seamless selling and service to Paychex clients.
- Projects a positive image in representing the Corporation to uphold Paychex' reputation to clients and the community.
- Achieves and continually develops technical, competitive and sales skills knowledge to ensure excellence in lead generation, presentations and closing skills. Successfully completes SAFE examinations to remain current on product knowledge. Participates in training sessions and continues self-study modules to become a Senior Retirement Plan Sales Representative.
- May be required to travel outside of geographical territory for purposes of attending Conference, training sessions and/or area regional or national meetings.
Qualifications
- H.S. Diploma - Required
- Less than 1 year of experience in Relevant Paychex experience and successful completion of required training programs and/or certification by senior sales management.
- 2 years of experience in Relevant sales/sales management.
Live the Paychex Values
What's in it for you?
- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
About Paychex
Sourced by ZipRecruiter
Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.
Industry
Human resources consulting services
Company size
10,000+ Employees
Headquarters location
Rochester, NY, US
Year founded
1971