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77 Paychex Client Success Manager Jobs Hiring Near You

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Homethrive

Client Success Manager

Client Success Manager Role Homethrive is seeking a Client Success Manager to establish and build customer relationships to expand client engagement. The Client Success Manager is responsible for ...

DocNetwork

Client Success Manager

Ann Arbor, MI · On-site

$6.50K/mo

Client Success Manager Status : Full-Time Location: Ann Arbor, MI (Hybrid) Starting Pay Range: $50,000-60,000 base salary + up to $6,500 bonus potential We are looking for a strategic, results-driven ...

Advanced Data Risk Management

Client Success Manager ADRM is a leading physical security consulting firm with a bold vision to be the most trusted security firm in the industry. Our mission is to disrupt the security landscape ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

On the go HR, Inc

Client Success Manager

Miami, FL · Remote

$60K - $70K/yr

We are seeking a Client Success Manager who can provide ongoing support to our clients and can provide customer success with their technical skills. As our Client Success Manager, you will work ...

On the go HR, Inc

Client Success Manager

Miami, FL · Remote

$60K - $70K/yr

We are seeking a Client Success Manager who can provide ongoing support to our clients and can provide customer success with their technical skills. As our Client Success Manager, you will work ...

Aqueity

Client Success Manager

Downers Grove, IL · On-site

$75K - $90K/yr

Client Success Manager (on-site) Aqueity is looking for a dynamic Client Success Manager to join our team! The Client Success Manager is responsible for overseeing a portfolio of named accounts and ...

Aqueity

Client Success Manager

Downers Grove, IL · On-site

Client Success Manager (on-site) Aqueity is looking for a dynamic Client Success Manager to join our team! The Client Success Manager is responsible for overseeing a portfolio of named accounts and ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$75K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

ProPayHR

Client Success Manager

Evanston, IL · On-site +1

As the Client Success Manager at ProPay HR, you play a critical role in the continued growth of our Business by ensuring the success and satisfaction of our clients. We support clients with critical ...

Keystone CPAs LLC

Client Success Manager

Reno, NV · On-site

Client Success Manager (CSM) Location: Reno, NV (Onsite) Reports To: Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the client journey from initial ...

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Paychex Jobs Information

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is it like to work at Paychex?

Paychex is a company that values innovation, customer satisfaction, and employee growth, fostering a collaborative and dynamic work environment. As a leading provider of human capital management solutions, Paychex has a diverse team of professionals working together to deliver payroll, HR, and benefits services to clients across the United States. Working at Paychex may appeal to candidates who are interested in a stable and growing company with opportunities for professional development and advancement in a rapidly evolving industry.

Do workers at Paychex get paid breaks?

Yes. Most people get paid breaks.
77% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between May 2025 and May 2026.

Does Paychex pay people when they’re sick?

Yes. Most people get paid when they’re sick.
93% of people say they would get paid if they were sick but scheduled to work.
Based on data from 67 people who took the Breakroom Quiz between June 2025 and May 2026.

At Paychex, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 68 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Paychex affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people get paid time off at Paychex?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 70 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 29% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between November 2024 and September 2025.

Do workers at Paychex worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.

Do Paychex workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 41 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Paychex workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to get time off at Paychex?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 68 people who took the Breakroom Quiz between June 2025 and May 2026.

Do Paychex managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at Paychex do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at Paychex?

Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 69 people who took the Breakroom Quiz between June 2025 and May 2026.

Is working at Paychex good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 35 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people at Paychex feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people at Paychex get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 60 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Paychex?

Most people feel stressed out here.
88% of people say they often feel stressed out at work.
Based on data from 67 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people at Paychex enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Paychex recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 70 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people get enough training when they start at Paychex?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 68 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people get support to advance at Paychex?

Only some people are given support to advance their career here.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people think Paychex’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and May 2026.

Do workers feel well informed about how Paychex is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and May 2026.
What other companies are hiring for Client Success Manager jobs?
What are the most popular jobs at Paychex?
What are the most popular categories at Paychex?
Infographic showing various Client Success Manager job openings at Paychex in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 63% Physical, and 37% Remote job distribution.

Client Success Manager

Lyra Technology Group

Portsmouth, NH • On-site

$70K - $80K/yr

Full-time

Posted 18 days ago

Job description

Client Success Manager-Lyra Technology Group
Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic partner to our clients, focused on driving satisfaction, retention, and account growth. As a trusted advisor, the CSM leads proactive client engagement, including Strategic Quarterly Business Reviews (QBRs), upsell and cross-sell conversations, and roadmap development. This is a revenue-influencing role that blends technical insight into client relationship management, requiring strong communication skills and a foundation in IT services. At every point, from onboarding to ongoing consultations, the CSM team collects, analyzes, and then uses data to ensure that their clients are fully engaged and getting the value they expect.
About Lyra...
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. We made our first acquisition at the beginning of 2018. Now, we hold a controlling stake in 80 companies and are continuing to grow. Our companies employ over 600 team members and sit across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team, and we are incredibly proud of the work they do.
Your work as a Client Success Manager will include several components:
• Manage Client Relationships - Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
• Drive Retention & Growth - Own client renewals and proactively identify expansion opportunities to increase account value.
• Own Upsell Conversations - Lead upsell and cross-sell discussions that align with client needs and PCGiT's service offerings, collaborating with AEs or leadership as needed.
• Understand the Business - Become a strategic partner by learning each client's business model, goals, IT stack, and pain points.
• Coordinate Solutions - Work cross-functionally with service delivery, technical support, and sales to resolve issues and advocate for client needs.
• Lead QBRs & Strategy Sessions - Conduct regular account reviews, usage reports, and roadmap planning sessions with clients.
• Champion the Client Experience - Ensure a high-touch, consultative experience from onboarding through renewal.
Our ideal Client Success Manager has the following qualifications:
• 2-4 years of experience in client success, account management, or related B2B customer-facing roles.
• Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.
• Strong communication and relationship-building skills with clients ranging from IT managers to C-suite.
• Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations.
• Comfortable and confident leading upsell conversations, positioning solutions that create additional value.
• Experience identifying and nurturing account expansion opportunities, even without a formal quota.
• Proficiency with CRM and account management tools (HubSpot preferred).
• A proactive mindset - you solve problems before they escalate.
• Strong organizational skills and attention to detail across multiple client accounts.
If joining a team-oriented company in the tech space sounds appealing to you, let's have a conversation.

Apply