The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...
68 Paychex Client Success Manager Jobs Hiring Near You
The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...
Client Success Manager
San Francisco, CA · On-site
The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...
Client Success Manager
San Francisco, CA · On-site
The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...
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Client Success Manager
Burr Ridge, IL · Remote
$70K - $80K/yr
Client Success Manager The Client Success Manager is responsible for the day-to-day relationship/account management for assigned clients in an effort to retain customers and ensure a great client ...
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Client Success Manager
Burr Ridge, IL · Remote
$70K - $80K/yr
Client Success Manager The Client Success Manager is responsible for the day-to-day relationship/account management for assigned clients in an effort to retain customers and ensure a great client ...
Position Summary The Client Success Manager serves as the primary relationship owner for assigned physician and practice clients, ensuring a high-quality client experience, strong retention, and ...
Quick apply
Position Summary The Client Success Manager serves as the primary relationship owner for assigned physician and practice clients, ensuring a high-quality client experience, strong retention, and ...
Client Success Manager
Houston, TX · On-site
$16 - $18/hr
Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 per hour Work Location: In Person Position Overview Impact Directors LLC is seeking a Client Success ...
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Client Success Manager
Houston, TX · On-site
$16 - $18/hr
Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 per hour Work Location: In Person Position Overview Impact Directors LLC is seeking a Client Success ...
Client Success Manager
$75K - $90K/yr
Client Success Manager The Client Success Manager will work closely with Farm Journal clients to identify their needs, create solutions, and ensure success in order to drive retention, renewals ...
Client Success Manager
$75K - $90K/yr
Client Success Manager The Client Success Manager will work closely with Farm Journal clients to identify their needs, create solutions, and ensure success in order to drive retention, renewals ...
Client Success Manager
Cleveland, OH · Remote
Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...
Client Success Manager
Cleveland, OH · Remote
Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...
Client Success Manager
New York, NY · On-site +1
The Role We're looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you'll guide pharmaceutical ...
Client Success Manager
New York, NY · On-site +1
The Role We're looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you'll guide pharmaceutical ...
Paychex Jobs Information
What is it like to work at Paychex?
Paychex is a company that values innovation, customer satisfaction, and employee growth, fostering a collaborative and dynamic work environment. As a leading provider of human capital management solutions, Paychex has a diverse team of professionals working together to deliver payroll, HR, and benefits services to clients across the United States. Working at Paychex may appeal to candidates who are interested in a stable and growing company with opportunities for professional development and advancement in a rapidly evolving industry.
What makes Paychex an attractive place to work?
Paychex is a well-established and reputable provider of human capital management solutions, serving over 670,000 businesses across North America. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and advancement in a stable and secure setting. By joining Paychex, individuals can contribute to the company's mission of helping businesses succeed and grow, while also advancing their own careers and making a meaningful impact in the industry.
Do workers at Paychex get paid breaks?
Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 59 people who took the Breakroom Quiz between July 2025 and July 2026.
78% of people say they get paid breaks.
Based on data from 59 people who took the Breakroom Quiz between July 2025 and July 2026.
Does Paychex pay people when they’re sick?
Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
At Paychex, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.
Is the health insurance from Paychex affordable enough for their workers?
Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 67 people who took the Breakroom Quiz between July 2025 and July 2026.
91% of people say the health insurance costs are okay
Based on data from 67 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at Paychex?
Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.
99% of people say they get paid time off.
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and September 2025.
- 44% of people with changing schedules find out their shifts one week or less ahead of time.
- 19% of people with changing schedules find out their shifts two weeks ahead of time.
- 25% of people with changing schedules find out their shifts three weeks ahead of time.
- 13% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and September 2025.
Do workers at Paychex worry about hours?
Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.
93% of people report they don’t worry about getting enough hours.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.
Do Paychex workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 45 people who took the Breakroom Quiz between March 2025 and March 2026.
44% report that they don’t have enough control over which shifts they work.
Based on data from 45 people who took the Breakroom Quiz between March 2025 and March 2026.
How easy is it for Paychex workers to change shifts?
Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and March 2026.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to get time off at Paychex?
Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.
73% of people report it’s easy to get time off.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.
Do Paychex managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.
Do jobs at Paychex spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.
How easy is it to take sick days at Paychex?
Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a Paychex job good for students?
Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.
Is working at Paychex good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 41 people who took the Breakroom Quiz between June 2025 and June 2026.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 41 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Paychex feel treated with respect by their managers?
Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 68 people who took the Breakroom Quiz between July 2025 and July 2026.
85% of people say they’re treated with respect by their managers.
Based on data from 68 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Paychex get to take their breaks without interruption?
Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 65 people who took the Breakroom Quiz between July 2025 and July 2026.
86% of people report that they get to take their breaks without interruption.
Based on data from 65 people who took the Breakroom Quiz between July 2025 and July 2026.
Is it stressful to work at Paychex?
Most people feel stressed out here.
88% of people say they often feel stressed out at work.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.
88% of people say they often feel stressed out at work.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Paychex enjoy their jobs?
Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and June 2026.
39% of people report they don’t enjoy their job.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Paychex recommend working with their team?
Only some people recommend working with their team.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get enough training when they start at Paychex?
Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.
38% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get support to advance at Paychex?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between July 2025 and July 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think Paychex’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and July 2026.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and July 2026.
Do workers feel well informed about how Paychex is doing?
Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 69 people who took the Breakroom Quiz between July 2025 and July 2026.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 69 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Client Success Manager jobs?
What are the most popular jobs at Paychex?
What are the most popular categories at Paychex?
Full-time
Posted 6 days ago
Job description
Company Description
RESULTS.com is a leading SaaS Business Management Platform, with over 5,000 users offering clients a cloud based software that creates alignment, increases engagement and accountability towards the organization's long term priorities.
RESULTS.com has received numerous awards and was recognised as a Winner of the Tie50 world's top startups for 2014.
With global headquarters in Auckland, New Zealand, and North American headquarters in San Francisco, USA, RESULTS.com presents an exciting opportunity for candidates looking for international business experience, including:
- Fast growing global SaaS business using the latest technology
- High Performing Culture
- Competitive salary
- Exceptional training and ongoing development programs to support your career growth
Job Description
The Results.com Client Success Management team oversees our customer experience from completion of Onboarding through to renewal and 100% adoption. The Onboarding team will do the heavy lifting post signed contract needed to rapidly help our clients adopt and deeply leverage the Results.com solution.
Post Onboarding, renewals and growth within the business to 100% adoption will be the Client Success Manager's primary responsibility. You will work closely with other Results.com teams besides Onboarding, including Sales, Training, Technical Configuration, Marketing, and Product to ensure customers meet their adoption targets and realize significant value from using our platform.
Measures of success will include both retention and expansion. The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 to 100 employees. Often a new client will first bring on their leadership team of say 20 users, with a view to adding the rest of them later.
Your ultimate goal: To help Results.com hit its Recurring Revenue growth targets by retaining clients and expanding users within. To accomplish this, you'll:
- Support the Onboarding team to completion, as required
- Ensure full handover from Onboarding
- Ensure customers achieve their adoption and success targets
- Develop and implement an effective strategic account strategy through collaboration with other team members
- Utilize Salesforce metrics and feedback to pro-actively reach out to clients whose engagement is dropping or below our targets
- Arrange ongoing training and coaching sessions
- Conduct periodic health checks and managing the contract rollover process
- Drive additional recurring revenue through upsells of more users
- Ensure that customers are vocal advocates who renew our relationship year after year
- Identify and liaise with marketing to gain client advocate references and case studies
- Obtain referrals for the sales team to follow up
Qualifications
Targets
You will manage between 800 and 1400 users.
Your rollover target will be 80%. Upsell targets will be 20%+ of your portfolio.
There will also be targets relating to customer engagement levels.
Requirements5+ years of account management, preferably virtually/online
Preferred skills:
- CRM (Salesforce or equivalent)
- Familiarity with online presentations and selling
- A passion for learning and a hard-nosed work ethic.
- Self-starter
- Someone who can work successfully and happily in a fast-paced, high-intensity startup
Additional Information
All your information will be kept confidential according to EEO guidelines.