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ServiceSource International
ServiceSource International

18 Servicesource Client Success Manager Jobs Hiring Near You

ServiceSource

Director of Philanthropy

Oakton, VA · On-site

Establish and manage a training and accountability structure for key internal stakeholders to ... donor success stories to increase the visibility of ServiceSource and its affiliates. * Must be ...

ServiceSource

Security Specialist I

Saint Louis, MO · On-site

ServiceSource is an organization of talented people who drive innovation, embrace change, and ... Must be able to access and operate Security Management System (SMS/C-Cure), and Sensitive but ...

ServiceSource (Virginia)

$35K - $46.30K/yr

ServiceSource is an organization of talented people who drive innovation, embrace change, and ... To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness ...

ServiceSource

Mental Health Counselor

Denver, CO · On-site

ServiceSource is an organization of talented people who drive innovation, embrace change, and ... Ability to manage confidential and sensitive information responsibly. * Regular practice of self ...

ServiceSource

Field Lead

Lakewood, CO · On-site

$22 - $23/hr

ServiceSource is an organization of talented people who drive innovation, embrace change, and ... This position ensures that the logistics of the sites are managed (transportation, food, equipment ...

ServiceSource (Virginia)

Field Lead

Lakewood, CO · On-site

$22 - $23/hr

ServiceSource is an organization of talented people who drive innovation, embrace change, and ... This position ensures that the logistics of the sites are managed (transportation, food, equipment ...

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ServiceSource International Jobs Information

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What other companies are hiring for Client Success Manager jobs?
What are the most popular jobs at Servicesource?
What are the most popular categories at Servicesource?
Infographic showing various Client Success Manager job openings at Servicesource in the United States as of May 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% Physical job distribution.
Director of Philanthropy

Director of Philanthropy

ServiceSource

Oakton, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.
Primary Duties
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rate on the Annual Performance Review.
  • Develop and coordinate donor cultivation plans with defined Key Performance Indicators (KPIs) for each affiliated organization with input from the ServiceSource Foundation Executive Vice President, Vice President of External Affairs/Communications, Chief Program Officer, and affiliate Executive Directors. Establish and manage a training and accountability structure for key internal stakeholders to ensure consistent adoption, execution, and performance against the major donor framework.
  • Work with ServiceSource leadership and affiliate Executive Directors in cultivating key community relationships and building strong pipelines for coordinated partnerships for collaboration, growth and financial support.
  • Advise local affiliate staff in securing support from new donors through sponsorship of local events and individual donor cultivation that results in increased visibility and collaborative investment in our shared ServiceSource mission.
  • Conduct direct, face-to-face major gift solicitations at the local and national levels, working in close collaboration with Executive Directors and other senior leaders.
  • Utilize the organization's donor management system to develop and manage a portfolio of donors and prospects, track engagement activity, and monitor progress toward defined fundraising goals.

Additional Responsibilities
  • Work with affiliate program staff to identify gaps within programmatic priorities and track compelling data to communicate both the impact of the programs and need for sustainable funding.
  • Work collaboratively with the Communications team to develop outreach materials and highlight donor success stories to increase the visibility of ServiceSource and its affiliates.
  • Must be willing to travel to affiliate offices to understand programs and support fundraising and community outreach events. Estimated that 25 percent of time may be spent traveling and onsite at affiliate locations (primarily Delaware, Florida, North Carolina, Colorado, Utah, and Virginia).

Qualifications: Education, Experience and Certification(s)
  • Bachelor's degree in communications, business or related field required.
  • At least 10 years of demonstrated experience managing fundraising, philanthropy, and donor engagement efforts required.

Knowledge, Skills and Abilities
  • Self-motivated and skilled at collaborating with all organizational levels, internal and external.
  • Proficient in Microsoft Office suite
  • Experience with, or ability to learn, new systems such as Blackbaud donor database.
  • Strong communicator with the ability to effectively share our mission.
  • Excellent project management, problem-solving, and multitasking skills.
  • Outstanding interpersonal skills and effective in cross-functional team collaboration.
  • Professional, resourceful, and detail oriented.
  • Nonprofit experience a plus.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
What We Offer - for Benefit Eligible Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
  • Health coverage for you and your family through Medical, Dental, and Vision plans.
  • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
  • A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
  • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
  • A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information

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