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Client Success Manager Jobs in Philadelphia, PA (NOW HIRING)

eMenu International

Be Seen First

Client Success Manager

Philadelphia, PA · On-site

$20 - $30/hr

About the Role As a Client Success Manager , you'll be the primary point of contact for a portfolio of restaurant clients throughout Philly This is not a sales role and not a technical support ...

Metergy Solutions

Client Success Manager

Exton, PA

The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact ...

Pop Promos

Client Success Coordinator

Philadelphia, PA · On-site

$18.25 - $24.50/hr

The Client Success Coordinator supports Pop!'s inside and outside sales team in their efforts to ... Manage and execute client orders: * Finalize the order process with clients accurately and ...

New

Rustman Agency

Client Success Trainee

Doylestown, PA · On-site

... relationship management. This role is ideal for someone who enjoys helping others, is detail ... with the client success team Qualifications Strong communication and interpersonal skills ...

Panna Knows LLC

Customer Success Manager

Exton, PA · On-site

Customer Success Manager Our client is a purpose-driven organization dedicated to helping companies strengthen workplace culture and employee engagement through data-driven insights and innovative ...

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Client Success Manager information

See Philadelphia, PA salary details

$32.8K

$83.8K

$141.3K

How much do client success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for client success manager in Philadelphia, PA is $83,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Philadelphia, PA?

The most popular types of Client Success jobs in Philadelphia, PA are:

What are popular job titles related to Client Success Manager jobs in Philadelphia, PA?

For Client Success Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Philadelphia, PA look for?

The top searched job categories for Client Success Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Client Success Manager jobs?

Cities near Philadelphia, PA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $83,819 per year, or $40.3 per hour.

Client Success Manager

eMenu International

Philadelphia, PA • On-site

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

Pay: $60,000.00 - $63,000.00 per year

Job description:

Hybrid | Philadelphia

Native Spanish Speaker & Fluent English Required

About eMenu

eMenu is a leading restaurant technology company helping restaurants enhance the guest experience through innovative digital solutions.

We're looking for hospitality professionals who want to transition into the tech industry without leaving the restaurant world behind. If you enjoy building relationships, solving problems, and working directly with restaurant owners, we'd love to meet you.

About the Role

As a Client Success Manager, you'll be the primary point of contact for a portfolio of restaurant clients throughout Philly

This is not a sales role and not a technical support position.

You'll own the client relationship from onboarding through long-term success, working closely with restaurant owners and internal teams to deliver an outstanding customer experience.

This role combines relationship management, client training, problem-solving, and regular in-person visits to restaurant locations.

What You'll Do

  • Build strong relationships with restaurant clients.
  • Onboard and train new customers.
  • Visit restaurant locations throughout New York City and Northern New Jersey.
  • Resolve client issues from start to finish.
  • Coordinate with internal teams to ensure timely resolutions.
  • Manage multiple client accounts.
  • Help clients get the most value from the eMenu platform.

What We're Looking ForRequired

  • Native Spanish speaker.
  • Fluent English (spoken and written).
  • Experience in hospitality, restaurants, hotels, tourism, or customer service.
  • Valid driver's license and reliable personal vehicle.
  • Comfortable traveling throughout Philadelphia
  • Comfortable learning and using technology, including tablets and software platforms.
  • Strong communication, organization, and multitasking skills.
  • Authorized to work in the United States.

Preferred

  • Restaurant management or fine dining experience.
  • Hospitality or Tourism degree.
  • Experience in Client Success, Customer Success, or Account Management.

Compensation & Benefits

  • $20.00/hour during the first 3 months.
  • Overtime paid at $30.00/hour.
  • $22.50/hour after a successful performance review (starting in month 4).
  • Mileage reimbursement ($0.67 per mile).
  • Medical, Dental & Vision Insurance.
  • 401(k) with Company Contribution.
  • Paid Time Off.
  • Tuition Assistance.
  • Professional Development opportunities.
  • Employee Discounts.

Work Environment

  • Hybrid position.
  • Remote administrative work.
  • Regular client visits in Philadelphia
  • Office based in Fort Lee, NJ.
  • Approximately 3 weeks of paid onsite training at our Fort Lee office.

Why Join eMenu?

If you're passionate about hospitality and ready to build a long-term career in technology, this is your opportunity to make a real impact while continuing to work with restaurant owners every day.

Join a fast-growing company that's transforming the restaurant industry through innovative technology while building a rewarding career in Client Success.

This role is ideal for professionals coming from restaurants, hotels, tourism, or hospitality who are ready to transition into the tech industry.

Apply today and grow your career with eMenu!

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: On the road