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Client Success Manager Jobs in State College, PA

Clayton Homes

Customer Success Manager

Lewistown, PA · On-site

Customer Success Manager Reports to: Brand Experience Manager Department: Sales Job Status: Full-Time / Salary Mobility Profile: On Location Position Summary: Customer Success Managers (CSM) are the ...

Clayton Homes

Customer Success Manager

Lewistown, PA · On-site

Customer Success Manager Reports to: Brand Experience Manager Department: Sales Job Status: Full-Time / Salary Mobility Profile: On Location Position Summary: Customer Success Managers (CSM) are the ...

PNC

Client Experience Associate

State College, PA · On-site

$14.25 - $19.50/hr

... success. As a Client Experience Associate within PNC's Retail organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ...

PNC Bank

Client Experience Associate

State College, PA · On-site

$14.25 - $19.50/hr

... success. As a Client Experience Associate within PNC's Retail organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ...

The-Penn-Stater-Hotel-

Sales Manager

State College, PA · On-site

$60 - $70/hr

Account & Client Management * Manage assigned accounts throughout the entire sales cycle, including ... success of the sales team. * Partner with Conference Services, Food & Beverage, and Guest Services ...

Scholar Hotels

Sales Manager

State College, PA · On-site

$60K - $70K/yr

Account & Client Management Manage assigned accounts throughout the entire sales cycle, including ... overall success of the sales team. Partner with Conference Services, Food & Beverage, and Guest ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in State College, PA

Client Success Manager information

See State College, PA salary details

$31.8K

$81.2K

$136.9K

How much do client success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client success manager in State College, PA is $81,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $96,800.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in State College, PA look for?

The top searched job categories for Client Success Manager jobs in State College, PA are:

What cities near State College, PA are hiring for Client Success Manager jobs?

Cities near State College, PA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in State College, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, 13% Hybrid, and 13% Remote job distribution, with an average salary of $81,237 per year, or $39.1 per hour.

Client Success Associate - Remote

Care Options for Kids

State College, PA • Remote

$23 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

At Care Options for Kids, we are committed to providing the highest quality of service, delivering excellence in everything we do, and maintaining integrity in every interaction.

The Client Success Associate is responsible for managing the end-to-end referral and admission process for patients requiring private duty nursing services in the home. This role ensures timely, accurate, and compliant intake operations while serving as a key liaison among referral sources, patients and families, clinical teams, and payers.

Client Success Associate responsibilities include, but are not limited to:

  • Receive and manage incoming referrals from hospitals, physicians, case managers, managed care organizations, and community partners.
  • Coordinate and manage all new patient intakes from referral through admission and service activation.
  • Review referral documentation for completeness and accuracy, and enter all required information into the EMR.
  • Verify patient eligibility, benefits, and insurance coverage, including Medicaid and commercial insurance plans.
  • Obtain, submit, and track authorization requests and Single Case Agreements from initiation through execution.
  • Serve as the primary point of contact for patients, families, and referral sources regarding services, rates, admission status, and available community resources.
  • Maintain ongoing communication and provide timely updates to referral sources, families, and internal team members regarding intake status and service readiness.
  • Ensure compliance with agency policies, regulatory requirements, payer guidelines, and documentation standards.
  • Complete assigned Intake Workflow tasks within the EMR and identify opportunities to improve intake processes and operational efficiency.
  • Track and maintain accurate intake records, metrics, and reporting data to support departmental performance goals.

Qualifications:

  • Associate degree required; bachelor's degree preferred.
  • Minimum of two years of experience in healthcare intake, admissions, care coordination, home health, private duty nursing (PDN), or managed care preferred.
  • Knowledge of insurance verification, authorization processes, Medicaid programs, managed care organizations, Single Case Agreements, and health plans related to PDN services preferred.
  • Strong organizational, communication, and interpersonal skills.
  • Proficiency with EMR systems and Microsoft Office applications, including Outlook and Excel.
  • Ability to communicate effectively in English, both verbally and in writing; bilingual skills are a plus but not required.
  • Ability and willingness to travel occasionally (up to 10%) for team meetings, training, conferences, and other business-related events as needed.
Care Options for Kids offers benefits to variable paid employees based on certain measurement periods. These benefits are available to eligible employees and are designed to support the health and well-being of you and your family.
Location:  Remote in Pennsylvania, New Jersey or Delaware
Wage:  $23.00 to $25.00/hour
Benefits include:
  • Paid time off
  • Medical, dental and vision
  • 401K
  • Other voluntary products