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Itsm Jobs (NOW HIRING)

V-Soft Consulting Group

Lead ITSM TC

Thanks ROLE REQUIREMENTS Role Title Lead ITSM TC Workflow ITSM Certifications Required: CSA, CAD, ITSM Technical Skills See Additional Details Below Clearance/Citizenship Located on US or Canada Soil ...

Systems Engineering Solutions Inc Defunct

ITSM Lead

$15.75 - $21.75/hr

The ITSM Lead will coordinate with IT divisions, program stakeholders, enterprise service owners, technical teams, cybersecurity personnel, architects, project managers, contractors, and other ...

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...

Koniag Services, Inc.

$125 - $150/hr

The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...

Koniag, Inc.

ITSM Platform Administrator

Washington, DC · On-site

$130K - $160K/yr

The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

ITSM Lead (ServiceNow) Location: Sunnyvale, CA (Onsite) Job Type: Contract Experience: 8-12 years Job Overview Key Responsibilities * Govern ServiceNow ITSM modules and drive process optimization ...

Defi-Auto-LLC

ITSM Specialist

Columbus, OH · On-site

$60 - $80/hr

ITSM Specialist Full Time Tech - Infrastructur Atlanta, GA, US 2 days ago Requisition ID: 2365 Salary Range: $60,000.00 To $80,000.00 Annually It's an exciting time to join defi!! defi SOLUTIONS ...

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...

Trace Systems

ITSM Analyst

Andrews, MD · On-site

$82K - $105K/yr

ITSM Analyst Location: Joint Base Andrews, Maryland Job Responsibilities Trace Systems is seeking an ITSM Analyst to provide oversight and expertise for EACN service-management configuration ...

Leidos

ITSM Administrator

Suitland, MD · On-site

$73K - $132K/yr

ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for our customer.

Leidos

ITSM Administrator

Suitland, MD · On-site

$73K - $132K/yr

ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for our customer.

defi AUTO LLC

ITSM Specialist

Frankfort, KY · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Springfield, IL · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Harrisburg, PA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

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itsm information

See salary details

$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of Sep 9, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.
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What cities are hiring for Itsm jobs?

Cities with the most Itsm job openings:

What are the most commonly searched types of Itsm jobs?

The most popular types of Itsm jobs are:

What states have the most Itsm jobs?

States with the most job openings for Itsm jobs include:

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itsm jobs near you
Infographic showing various Itsm job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, 1% Part Time, 1% Temporary, and 10% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Lead ITSM TC

Remote

V-Soft Consulting Group
Recruiting and Staffing Services • 1 - 5K employees
Learn more about V-Soft Consulting Groupexternal

Other

Posted 5 days ago

Job description

Open Req below. Thanks
ROLE REQUIREMENTS
Role Title
Lead ITSM TC
Workflow
ITSM
Certifications
Required: CSA, CAD, ITSM
Technical Skills
See Additional Details Below
Clearance/Citizenship
Located on US or Canada Soil
Language
English, strong communication Skills
ENGAGEMENT DETAILS
Expected Start Date
08/03/2026
Estimated End Date
09/19/2026
Location
Remote
Total Hours
117 Hrs
Weekly Hours
Estimating 20 hrs a week
Rate
$155
Respond By
07/28/2026 - 2 business days from send date
ADDITIONAL INFORMATION
Additional Details
Lead level ITSM TC to support configuration activities around ITSM stories and provide advisory support to the customer

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