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Virtual Automotive Service Advisor information

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$45

How much do virtual automotive service advisor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual automotive service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a virtual automotive service advisor?

A Virtual Automotive Service Advisor assists customers remotely by providing guidance on vehicle maintenance, repairs, and service scheduling. They communicate through phone, email, or chat to assess customer concerns, recommend necessary services, and coordinate appointments with dealerships or service centers. This role requires strong automotive knowledge, customer service skills, and the ability to explain technical details clearly. Virtual advisors help streamline the service experience by ensuring customers receive timely and accurate assistance without visiting a physical location.

What does a virtual automotive service advisor do?

As a Virtual Automotive Service Advisor, your day generally involves communicating with customers via phone, email, or chat to schedule service appointments, discuss vehicle issues, and provide repair estimates. You’ll coordinate with technicians remotely, access digital work orders, and ensure timely updates to both the customer and the service team. Managing multiple cases and troubleshooting customer concerns are common, requiring strong organizational skills and attention to detail. While you work independently from a remote location, collaboration with service managers and technical staff is ongoing to guarantee a smooth service experience. This virtual setup offers a structured, yet dynamic workday with regular customer interaction and teamwork.

What skills and qualifications are needed to thrive as a virtual automotive service advisor?

To thrive as a Virtual Automotive Service Advisor, you need a solid understanding of automotive systems, excellent customer service abilities, and experience in remote communication, typically backed by prior automotive service or advising experience. Familiarity with dealership management systems (DMS), customer relationship management (CRM) platforms, and service scheduling software is important, and ASE certification can be a plus. Outstanding soft skills include active listening, clear virtual communication, and problem-solving to effectively assist customers at a distance. These competencies ensure efficient service coordination, high customer satisfaction, and smooth online operations in a digital automotive service environment.

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Virtual Automotive Service Advisor jobs near you
Infographic showing various Virtual Automotive Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Service Advisor

Mid Hudson Subaru

Hicksville, NY • On-site

$100 - $150/hr

Other

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Greet customers promptly and professionally

  • Schedule service appointments, listen to customer concerns, and document vehicle issues

  • Recommend factory maintenance and additional services, prepare estimates, obtain approvals, and communicate repair progress

Job description

29 days ago Requisition ID: 1702

Salary Range: $100,000.00 To $150,000.00 Annually

Automotive Service Advisor Jobs in Hicksville, NY | Service Writer | Automotive Service Consultant

Grand Prix Subaru - Hicksville, NY
Part of the VIP Automotive Group

Full-Time | 5-Day Work Week | Saturday Required

Earn $100,000 - $150,000+ Per Year

(Inclusive of Commission, Bonuses & Incentives)

Immediate Hiring - Experienced Automotive Service Advisors

Grand Prix Subaru, part of theVIP Automotive Group, is actively hiring an experiencedAutomotive Service Advisor,Service Writer, orAutomotive Service Consultant to join our busy, high-volume Subaru dealership in Hicksville, NY.

If you're searching forAutomotive Service Advisor jobs,Service Writer jobs,Dealership Service Advisor jobs,Automotive Customer Service jobs,Service Consultant jobs,Automotive Advisor jobs, orSubaru Service Advisor careers, this is an outstanding opportunity to build a long-term career with one of the region's most respected automotive groups.

Our service department is consistently busy, giving motivated advisors the opportunity to earn six-figure income while delivering an exceptional customer experience.

Compensation
  • $100,000-$150,000+ annually (inclusive of commission and bonuses)
  • Performance-based commission structure
  • Monthly performance incentives
  • High customer traffic and earning potential
  • Stable, year-round business
Why Join Grand Prix Subaru?

At VIP Automotive Group, we believe our employees are our greatest asset. We provide a professional work environment, ongoing training, and opportunities for advancement throughout our dealership group.

Benefits Include:
  • Medical Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Paid Sick Time
  • Supplemental Benefits (Short-Term Disability, Long-Term Disability & Life Insurance)
  • Employee Discounts on Vehicles, Parts & Service
  • Paid Training
  • Employee Recognition Programs
  • Supportive Management Team

As an Automotive Service Advisor, you'll serve as the primary point of contact between customers and the service department.

Responsibilities include:

  • Greet customers promptly and professionally
  • Schedule service appointments
  • Listen carefully to customer concerns and document vehicle issues
  • Recommend factory maintenance and additional services
  • Prepare estimates for parts and labor
  • Obtain customer approvals
  • Communicate repair progress and timelines
  • Coordinate repairs with technicians and dispatch
  • Review completed repairs with customers
  • Process repair orders accurately
  • Deliver outstanding customer service while maintaining high CSI scores
  • Build lasting customer relationships that encourage repeat business
Qualifications
  • Minimum2 years of Automotive Service Advisor experience
  • At least 1 year of dealership experience required
  • Subaru experience is a plus
  • Strong sales and customer service skills
  • Excellent verbal and written communication
  • Ability to multitask in a fast-paced dealership environment
  • Strong organizational skills
  • Computer proficiency
  • Valid driver's license with an acceptable driving record
Build Your Automotive Career

Whether you currently work as a:

  • Service Writer
  • Service Consultant
  • Automotive Customer Service Advisor
  • Automotive Service Consultant
  • Express Service Advisor

Grand Prix Subaru offers exceptional earning potential, a loyal customer base, ongoing manufacturer training, and real opportunities for advancement within the VIP Automotive Group.

Grand Prix Subaru is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

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