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Virtual Automotive Service Advisor Jobs (NOW HIRING)

Homan Auto Group

Automotive Service Advisor

Ripon, WI · On-site

As an Automotive Service Advisor, you will build strong customer relationships, write repair orders, advise on necessary services for our customers' vehicles - from trucks to fuel-efficient hybrids ...

Homan Auto Group

Automotive Service Advisor

Ripon, WI · On-site

$45K - $75K/yr

Homan Ford is in need of an energetic Automotive Service Advisor We at  Homan Ford  want to make our service departments as efficient as our vehicles.  And we know that starts with our most ...

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Virtual Automotive Service Advisor information

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$45

How much do virtual automotive service advisor jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual automotive service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a virtual automotive service advisor?

A Virtual Automotive Service Advisor assists customers remotely by providing guidance on vehicle maintenance, repairs, and service scheduling. They communicate through phone, email, or chat to assess customer concerns, recommend necessary services, and coordinate appointments with dealerships or service centers. This role requires strong automotive knowledge, customer service skills, and the ability to explain technical details clearly. Virtual advisors help streamline the service experience by ensuring customers receive timely and accurate assistance without visiting a physical location.

What does a virtual automotive service advisor do?

As a Virtual Automotive Service Advisor, your day generally involves communicating with customers via phone, email, or chat to schedule service appointments, discuss vehicle issues, and provide repair estimates. You’ll coordinate with technicians remotely, access digital work orders, and ensure timely updates to both the customer and the service team. Managing multiple cases and troubleshooting customer concerns are common, requiring strong organizational skills and attention to detail. While you work independently from a remote location, collaboration with service managers and technical staff is ongoing to guarantee a smooth service experience. This virtual setup offers a structured, yet dynamic workday with regular customer interaction and teamwork.

What skills and qualifications are needed to thrive as a virtual automotive service advisor?

To thrive as a Virtual Automotive Service Advisor, you need a solid understanding of automotive systems, excellent customer service abilities, and experience in remote communication, typically backed by prior automotive service or advising experience. Familiarity with dealership management systems (DMS), customer relationship management (CRM) platforms, and service scheduling software is important, and ASE certification can be a plus. Outstanding soft skills include active listening, clear virtual communication, and problem-solving to effectively assist customers at a distance. These competencies ensure efficient service coordination, high customer satisfaction, and smooth online operations in a digital automotive service environment.

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Virtual Automotive Service Advisor jobs near you
Infographic showing various Virtual Automotive Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Service Advisor

Antwerpen Automotive

Baltimore, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

AUTOMOTIVE  SERVICE  ADVISOR

Job Type: Full-Time

NOW HIRING!!! Experienced Service Advisors who would like to write service and join our team here at our Nissan Dealership in Baltimore, MD.

Job Summary 

We are looking for an Automotive Service Advisor to join our growing team! The right candidate will be ambitious, have excellent people skills, and the ability to meet and exceed goals. Day-to-day tasks will include developing client relationships and providing product solutions that best meet our customer's needs.

Benefits

  • Sundays Off
  • Competitive Pay
  • Aggressive Pay Plan with No Caps
  • Room for Advancement and career growth
  • Sales Training and Certification Program
  • Medical/Dental/Vision/Disability Insurance and more
  • 401K Plan
  • Sick leave available upon hire
  • Vacation pay after 1 year

Requirements

  • Excellent customer service skills are a MUST
  • Previous Service Advisor experience required – 2 years preferred
  • Reynolds and Reynolds experience highly preferred
  • Clean driving record and valid driver’s license
  • Self-starter mentality and ambitious spirit preferred
  • Professional groomed personal appearance
  • Ready to waste no time on learning new product and eager to improve

Job Duties:

  • Understand Customers’ problems and arrange for appropriate service
  • Prioritize required services, and offer options
  • Set and manage the expectations of the service delivery for both the customers and mechanics
  • Continuously keep the customer updated on repair needs and completion times