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Virtual Automotive Service Advisor Jobs in Oregon

Lum's Auto Center

Automotive Service Advisor

Warrenton, OR · On-site

$6.0K - $10K/mo

To be successful as an Automotive Service Advisor, top candidates will be fun, loyal, empathetic, professional and personable individuals, with a passion for great customer service. Service Advisor ...

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Virtual Automotive Service Advisor information

See Oregon salary details

$12

$27

$48

How much do virtual automotive service advisor jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for virtual automotive service advisor in Oregon is $27.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $31.54 per hour, depending on experience, location, and employer.

What is a virtual automotive service advisor?

A Virtual Automotive Service Advisor assists customers remotely by providing guidance on vehicle maintenance, repairs, and service scheduling. They communicate through phone, email, or chat to assess customer concerns, recommend necessary services, and coordinate appointments with dealerships or service centers. This role requires strong automotive knowledge, customer service skills, and the ability to explain technical details clearly. Virtual advisors help streamline the service experience by ensuring customers receive timely and accurate assistance without visiting a physical location.

What does a virtual automotive service advisor do?

As a Virtual Automotive Service Advisor, your day generally involves communicating with customers via phone, email, or chat to schedule service appointments, discuss vehicle issues, and provide repair estimates. You’ll coordinate with technicians remotely, access digital work orders, and ensure timely updates to both the customer and the service team. Managing multiple cases and troubleshooting customer concerns are common, requiring strong organizational skills and attention to detail. While you work independently from a remote location, collaboration with service managers and technical staff is ongoing to guarantee a smooth service experience. This virtual setup offers a structured, yet dynamic workday with regular customer interaction and teamwork.

What skills and qualifications are needed to thrive as a virtual automotive service advisor?

To thrive as a Virtual Automotive Service Advisor, you need a solid understanding of automotive systems, excellent customer service abilities, and experience in remote communication, typically backed by prior automotive service or advising experience. Familiarity with dealership management systems (DMS), customer relationship management (CRM) platforms, and service scheduling software is important, and ASE certification can be a plus. Outstanding soft skills include active listening, clear virtual communication, and problem-solving to effectively assist customers at a distance. These competencies ensure efficient service coordination, high customer satisfaction, and smooth online operations in a digital automotive service environment.

What are the most commonly searched types of Automotive Service Advisor jobs in Oregon?

The most popular types of Automotive Service Advisor jobs in Oregon are:

What are popular job titles related to Virtual Automotive Service Advisor jobs in Oregon?

For Virtual Automotive Service Advisor jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Virtual Automotive Service Advisor jobs in Oregon look for?

The top searched job categories for Virtual Automotive Service Advisor jobs in Oregon are:

What cities in Oregon are hiring for Virtual Automotive Service Advisor jobs?

Cities in Oregon with the most Virtual Automotive Service Advisor job openings:

Virtual Automotive Service Advisor jobs near you
Infographic showing various Virtual Automotive Service Advisor job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,031 per year, or $27.4 per hour.

Automotive Service Advisor

Mcminnville, OR • On-site

Lum's Auto Center
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Lum's Auto Centerexternal

Full-time

Re-posted 23 days ago

Job description

Automotive Service Advisor

Lum’s Chevrolet GMC – McMinnville, Oregon

Are you someone who thrives in a fast-paced environment, enjoys helping people, and knows how to turn a stressful vehicle repair into a positive customer experience?

Lum’s Chevrolet GMC is looking for a Service Advisor who can build trust with customers, communicate clearly, and keep our service department running smoothly. If you are organized, customer-focused, driven, and ready to join a dealership that values people and community, we want to hear from you.

At Lum’s, we believe great service goes beyond the repair order. We are looking for someone who can create strong relationships, deliver exceptional communication, and help customers feel confident throughout the entire service process.

What You’ll Do

  • Greet customers promptly and professionally
  • Listen to customer concerns and accurately document repair needs
  • Schedule service appointments and coordinate workflow with technicians
  • Communicate repair recommendations, timelines, and updates clearly
  • Provide estimates and explain services in a customer-friendly manner
  • Monitor repair progress and ensure timely follow-up
  • Deliver outstanding customer service from check-in to vehicle delivery
  • Maintain accurate documentation and repair orders
  • Work closely with technicians, parts personnel, and management to keep operations efficient

What We’re Looking For

  • Strong customer service and communication skills
  • Ability to multitask in a high-volume environment
  • Professional appearance and positive attitude
  • Strong organizational and problem-solving skills
  • Automotive service advising experience preferred, but not required for the right candidate
  • Computer proficiency and ability to learn dealership software systems
  • Valid driver’s license and acceptable driving record
  • Ability to pass a criminal background check
Education:
  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • Service Advisor experience:  1 year (Preferred). Willing to consider applicants with automotive dealership sales experience.

Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.

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