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Automotive Service Advisor Manager Jobs in Oregon

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Automotive Service Advisor Manager information

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in Oregon?

The most popular types of Automotive Service Advisor jobs in Oregon are:

What cities in Oregon are hiring for Automotive Service Advisor Manager jobs?

Cities in Oregon with the most Automotive Service Advisor Manager job openings:

Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Lum's Auto Center

Mcminnville, OR

Full-time

Re-posted 23 days ago

Job description

Automotive Service Advisor

Lum’s Chevrolet GMC – McMinnville, Oregon

Are you someone who thrives in a fast-paced environment, enjoys helping people, and knows how to turn a stressful vehicle repair into a positive customer experience?

Lum’s Chevrolet GMC is looking for a Service Advisor who can build trust with customers, communicate clearly, and keep our service department running smoothly. If you are organized, customer-focused, driven, and ready to join a dealership that values people and community, we want to hear from you.

At Lum’s, we believe great service goes beyond the repair order. We are looking for someone who can create strong relationships, deliver exceptional communication, and help customers feel confident throughout the entire service process.

What You’ll Do

  • Greet customers promptly and professionally
  • Listen to customer concerns and accurately document repair needs
  • Schedule service appointments and coordinate workflow with technicians
  • Communicate repair recommendations, timelines, and updates clearly
  • Provide estimates and explain services in a customer-friendly manner
  • Monitor repair progress and ensure timely follow-up
  • Deliver outstanding customer service from check-in to vehicle delivery
  • Maintain accurate documentation and repair orders
  • Work closely with technicians, parts personnel, and management to keep operations efficient

What We’re Looking For

  • Strong customer service and communication skills
  • Ability to multitask in a high-volume environment
  • Professional appearance and positive attitude
  • Strong organizational and problem-solving skills
  • Automotive service advising experience preferred, but not required for the right candidate
  • Computer proficiency and ability to learn dealership software systems
  • Valid driver’s license and acceptable driving record
  • Ability to pass a criminal background check
Education:
  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • Service Advisor experience:  1 year (Preferred). Willing to consider applicants with automotive dealership sales experience.

Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.

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