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Automotive Service Advisor Jobs in Oregon (NOW HIRING)

Frontier Point S

Automotive Service Advisor

John Day, OR · On-site

$15 - $20/hr

Our Sales & Service Advisors act as the primary point of contact between customers and the service ... Technical or vocational training courses in automotive repair, tire technology, or a related field ...

Subaru of Portland

Be Seen First

Automotive Service Advisor

Portland, OR · On-site

$3.6K - $11K/yr

The Service Advisor will be directly responsible for the proper satisfaction of customer and ... Provide accurate estimates, according to Washington State automotive law for all services or ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Oregon

Automotive Service Advisor information

See Oregon salary details

$12

$27

$48

How much do automotive service advisor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for automotive service advisor in Oregon is $27.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $31.54 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Oregon? The most popular types of Automotive Service Advisor jobs in Oregon are:
What are popular job titles related to Automotive Service Advisor jobs in Oregon? For Automotive Service Advisor jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Oregon look for? The top searched job categories for Automotive Service Advisor jobs in Oregon are:
What cities in Oregon are hiring for Automotive Service Advisor jobs? Cities in Oregon with the most Automotive Service Advisor job openings:
What are popular job titles related to Automotive Service Advisor jobs in OR? For Automotive Service Advisor jobs in OR, the most frequently searched job titles are:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Oregon as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,031 per year, or $27.4 per hour.

Automotive Service Advisor

Gills Point S Tire & Auto

Beaverton, OR • On-site

$19 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Gills Point S Tire & Auto Service rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Description

 Build Relationships. Deliver Exceptional Service. Help Customers Keep Their Vehicles Safe.


Are you an automotive professional who enjoys working with people as much as you enjoy working with vehicles? Do you take pride in providing honest recommendations, delivering exceptional customer service, and helping customers make informed decisions about their vehicle maintenance and repair needs?


At Gills Point S, our success is built on exceptional customer experiences, trusted automotive expertise, and a commitment to doing what's right. We're looking for an Automotive Service Advisor who thrives in a fast-paced environment, enjoys building long-term customer relationships, and is passionate about helping both customers and technicians succeed.


As the primary connection between our customers and service team, you'll combine your automotive knowledge with outstanding communication and sales skills to deliver a service experience that keeps customers coming back.


What You'll Do

Customer Experience & Sales
  • Greet every customer with professionalism and create a welcoming service experience.
  • Listen carefully to customer concerns and perform vehicle walk-arounds to identify maintenance and tire needs.
  • Build trust by providing honest recommendations that prioritize vehicle safety, reliability, and long-term performance.
  • Prepare accurate estimates and clearly explain recommended tires, maintenance, and repair services.
  • Confidently recommend additional services when they provide genuine value to the customer.
  • Answer questions and educate customers on tire care, preventative maintenance, and vehicle health.
  • Follow up with customers throughout the repair process to provide updates and ensure complete satisfaction.
  • Resolve customer concerns professionally while maintaining a positive customer experience.
Automotive Service Coordination
  • Create detailed repair orders and communicate customer concerns accurately to technicians.
  • Coordinate service appointments and manage workflow to maximize shop productivity.
  • Collaborate closely with technicians to ensure accurate diagnoses and timely repairs.
  • Order tires and maintain awareness of inventory availability to support customer needs.
  • Process invoices, explain completed work, and review final recommendations with customers.
Team Support
  • Develop a working knowledge of Service Technician I responsibilities and retail/commercial tire services.
  • Maintain accurate customer records and repair documentation.
  • Support a clean, organized, and efficient service department.
  • Contribute to a positive team environment focused on customer satisfaction and operational excellence.

Requirements


 Qualifications

  • High School Diploma or GED required.
  • Previous customer service experience in an automotive, tire, or related service environment preferred.
  • Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
  • Technical or vocational automotive training is a plus.
  • Outstanding communication and relationship-building skills.
  • Proven ability to build customer trust and confidently recommend products and services.
  • Strong organizational and multitasking skills.
  • Experience using POS and shop management software preferred.
  • Valid driver's license with an acceptable driving record.
  • Willingness to pursue TIA Certification with company support.


Why Join Gills Point S?

  • Competitive Pay
  • Stable Full-Time Hours
  • Paid Time Off
  • Ongoing Training and Career Advancement
  • Medical, Dental & Vision Insurance
  • Short-Term & Long-Term Disability
  • Life & Accident Insurance
  • 401(k) with Company Match
  • Family-Oriented Culture
  • Opportunities to Grow Your Automotive Career

At Gills Point S, our Service Advisors are more than service writers-they are trusted automotive consultants who build customer relationships, support our technicians, and help drive the success of the business. If you're passionate about customer service, automotive sales, and making a difference for every customer who walks through our doors, we'd love to hear from you.


Apply today and become part of the Gills Point S team!

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