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Automotive Service Advisor Jobs in Oregon (NOW HIRING)

Lum's Auto Center

Automotive Service Advisor

Warrenton, OR · On-site

$6.0K - $10K/mo

To be successful as an Automotive Service Advisor, top candidates will be fun, loyal, empathetic, professional and personable individuals, with a passion for great customer service. Service Advisor ...

Frontier Point S

Automotive Service Advisor

John Day, OR · On-site

$15 - $20/hr

Our Sales & Service Advisors act as the primary point of contact between customers and the service ... Technical or vocational training courses in automotive repair, tire technology, or a related field ...

Subaru of Portland

Be Seen First

Automotive Service Advisor

Portland, OR · On-site

$3.6K - $11K/yr

The Service Advisor will be directly responsible for the proper satisfaction of customer and ... Provide accurate estimates, according to Washington State automotive law for all services or ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Oregon

Automotive Service Advisor information

See Oregon salary details

$12

$27

$48

How much do automotive service advisor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for automotive service advisor in Oregon is $27.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $31.54 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Oregon? The most popular types of Automotive Service Advisor jobs in Oregon are:
What are popular job titles related to Automotive Service Advisor jobs in Oregon? For Automotive Service Advisor jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Oregon look for? The top searched job categories for Automotive Service Advisor jobs in Oregon are:
What cities in Oregon are hiring for Automotive Service Advisor jobs? Cities in Oregon with the most Automotive Service Advisor job openings:
What are popular job titles related to Automotive Service Advisor jobs in OR? For Automotive Service Advisor jobs in OR, the most frequently searched job titles are:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Oregon as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,031 per year, or $27.4 per hour.

Automotive Service Advisor

Lum's Auto Center

Mcminnville, OR

Full-time

Re-posted yesterday

Job description

Automotive Service Advisor

Lum’s Chevrolet GMC – McMinnville, Oregon

Are you someone who thrives in a fast-paced environment, enjoys helping people, and knows how to turn a stressful vehicle repair into a positive customer experience?

Lum’s Chevrolet GMC is looking for a Service Advisor who can build trust with customers, communicate clearly, and keep our service department running smoothly. If you are organized, customer-focused, driven, and ready to join a dealership that values people and community, we want to hear from you.

At Lum’s, we believe great service goes beyond the repair order. We are looking for someone who can create strong relationships, deliver exceptional communication, and help customers feel confident throughout the entire service process.

What You’ll Do

  • Greet customers promptly and professionally
  • Listen to customer concerns and accurately document repair needs
  • Schedule service appointments and coordinate workflow with technicians
  • Communicate repair recommendations, timelines, and updates clearly
  • Provide estimates and explain services in a customer-friendly manner
  • Monitor repair progress and ensure timely follow-up
  • Deliver outstanding customer service from check-in to vehicle delivery
  • Maintain accurate documentation and repair orders
  • Work closely with technicians, parts personnel, and management to keep operations efficient

What We’re Looking For

  • Strong customer service and communication skills
  • Ability to multitask in a high-volume environment
  • Professional appearance and positive attitude
  • Strong organizational and problem-solving skills
  • Automotive service advising experience preferred, but not required for the right candidate
  • Computer proficiency and ability to learn dealership software systems
  • Valid driver’s license and acceptable driving record
  • Ability to pass a criminal background check
Education:
  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • Service Advisor experience:  1 year (Preferred). Willing to consider applicants with automotive dealership sales experience.

Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.

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