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Automotive Service Advisor Jobs in Oregon (NOW HIRING)

Subaru of Portland

Be Seen First

Automotive Service Advisor

Portland, OR · On-site

$3.6K - $11K/yr

The Service Advisor will be directly responsible for the proper satisfaction of customer and ... Provide accurate estimates, according to Washington State automotive law for all services or ...

Rogers Motors

Service Advisor

Hermiston, OR · On-site

$60K - $110K/yr

Rogers Motors in Hermiston Oregon has a full-time opening for Automotive Service Advisor at our Subaru dealership. Our employees are motivated, knowledgeable and caring professionals who build ...

Royal Moore Auto Center

Service Advisor

Hillsboro, OR · On-site

If you have a passion for automobiles, excellent communication skills, and a desire to help customers with their service needs, we want to hear from you! Key Responsibilities: As a Service Advisor ...

Royal Moore Auto Center

Service Advisor

Hillsboro, OR · On-site

If you have a passion for automobiles, excellent communication skills, and a desire to help customers with their service needs, we want to hear from you! Key Responsibilities: As a Service Advisor ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Oregon

Automotive Service Advisor information

See Oregon salary details

$12

$27

$48

How much do automotive service advisor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for automotive service advisor in Oregon is $27.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $31.54 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What are the most commonly searched types of Automotive Service Advisor jobs in Oregon?

The most popular types of Automotive Service Advisor jobs in Oregon are:

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For Automotive Service Advisor jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Automotive Service Advisor jobs in Oregon look for?

The top searched job categories for Automotive Service Advisor jobs in Oregon are:

What cities in Oregon are hiring for Automotive Service Advisor jobs?

Cities in Oregon with the most Automotive Service Advisor job openings:

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Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,031 per year, or $27.4 per hour.

Automotive Service Advisor - Gladstone, OR | Dick Hannah Dealerships

Dick Hannah Nissan

Gladstone, OR • On-site

$7.0K - $10K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Our Automotive Service Advisors excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long-term client relationships that strengthen our “Believe in Nice” culture. 

Automotive Service Advisors Compensation and Benefits:

Automotive Service Advisors Competitive Salary:  Average monthly earnings of $7,000- $10,000.

Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.

Paid Holidays: Hannah Motor Company offers 5 paid holidays per year to Automotive Service Advisors subject to completion of the introductory period and other eligibility requirements as per company policy.

Automotive Service Advisor Responsibilities: 

  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Explains completed work and all charges to customers. 
  • Maintains high customer satisfaction standards.
     

Automotive Service Advisor Qualifications: 

  • Ability to read and comprehend instructions and information.
  • Excellent communication and time management skills.
  • Ability to multi-task and prioritize.
  • Physical ability to use computer hardware/software.
  • Team player with a positive attitude and ability to collaborate in a team-oriented process.
  • Must have valid drivers license and be insurable with company insurance.

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

Dick Hannah Dealerships. Believe in nice.
 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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